Social BPM work, planning and collaboration under the impact of social technology

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Veröffentlicht: Lighthouse Point Future Strategies 2011
Schriftenreihe:BPM and workflow handbook series
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adam_text TABLE OF CONTENTS FOREWORD 6 CLAY RICHARDSON, FORRESTER RESEARCH, USA INTRODUCTION 11 LAYNA FISCHER, FUTURE STRATEGIES INC., USA THE QUANTUM ORGANIZATION: HOW SOCIAL TECHNOLOGY WILL DISPLACE THE NEWTONIAN VIEW 19 KEITH D SWENSON, FUJITSU AMERICA, USA THE ROLE OF TRUST AND REPUTATION IN SOCIAL BPM 35 NATHANIEL PALMER, SRA INTERNATIONAL, INC., USA AND EXECUTIVE DIRECTOR, WFMC.ORG, USA CHANGE MANAGEMENT PROCESSES 45 KEITH HARRISON-BRONINSKI, ROLE MODELLERS, UK HOW TO LINK BPM GOVERNANCE AND SOCIAL COLLABORATION THROUGH AN ADAPTIVE PARADIGM 57 MAX J. PUCHER, ISIS PAPYRUS SOFTWARE, SWITZERLAND LEVERAGING SOCIAL BPM FOR ENTERPRISE TRANSFORMATION 77 SANDY KEMSLEY, KEMSLEY DESIGN LTD., CANADA BPM, SOCIAL TECHNOLOGY, COLLABORATION AND THE WORKPLACE OF THE FUTURE 85 JOHN FLYNN, PROCESS TECH LTD., UK A MODEL-DRIVEN APPROACH TO SOCIAL BPM APPLICATIONS 95 PIERO FRATERNALI, MARCO BRAMBILLA, CARMEN VACA, POLITECNICO DI MILANO, ITALY HOW SOCIAL TECHNOLOGIES ENHANCE THE BPM EXPERIENCE FOR ALL PARTICIPANTS 113 STEVE RUSSELL, GLOBAL 360 INC., UNITED STATES VOICE OF THE NETWORK THROUGH SOCIAL BPM 123 DR. SETRAG KHOSHAFIAN, PATRICK TRIPP, STEVE KRAUS, PEGASYSTEMS INC., USA EVIDENCE-BASED SERVICE; LISTENING TO CUSTOMERS TO IMPROVE CUSTOMER-SERVICE PROCESSES 133 VIKAS NEHRU, VICE PRESIDENT, AJAY KHANNA, SR. DIRECTOR PRODUCT MARKETING, KANA SOFTWARE, USA TAKING CHANNEL AND DISTRIBUTION MANAGEMENT SOCIAL AND CONTEXTUAL 141 DR. RAM RAMDAS, HERALD LOGIC, INDIA AND JAY PULLUR, QONTEXT INC., USA SOCIAL TECHNOLOGY MAKES THE WORLD A BETTER PLACE: PRO BONO BPM 147 ANNELIZE BOOYSEN, PHD AND MICHELLE BOOYSEN, PHD, PMP, PETANQUE CONSULTANCY, SOUTH AFRICA IX TABLE OF CONTENTS DYNAMIC CLINICAL PATHWAYS ADAPTIVE CASE MANAGEMENT FOR MEDICAL PROFESSIONALS 161 ROY L. ALTMAN MBA, PEOPLESERV, INC., AND KENNETH W. ALTMAN MD PHD FACS, THE MOUNT SINAI MEDICAL CENTER, NEW YORK, USA A CASE STUDY OF BPM IN A KAIZEN ENVIRONMENT 175 I E. ROPER, FORD MOTOR COMPANY, UNITED KINGDOM ] NEXT GENERATION SOCIAL MEDIA: ALIGNMENT OF BUSINESS PROCESSES & SOCIAL | INTELLIGENCE 183 J VINAYKUMAR. S. MUMMIGATTI, VIRTUSA, USA J NEXT GENERATION BPM SUITES: SOCIAL AND COLLABORATIVE 193 | MANOJ DAS AND LINUS CHOW, ORACLE, USA DIRECTORIES AND APPENDICES WFMC STRUCTURE AND MEMBERSHIP INFORMATION 209 GLOSSARY OF SOCIAL BPM TERMS 213 AUTHOR APPENDIX 219 INDEX 227 FURTHER READING: BPM AND WORKFLOW 229
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spelling Social BPM work, planning and collaboration under the impact of social technology [Keith D. Swenson ... et al.]
Lighthouse Point Future Strategies 2011
232 S. graph. Darst.
txt rdacontent
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BPM and workflow handbook series
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Fischer, Layna Sonstige oth
SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024663838&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle Social BPM work, planning and collaboration under the impact of social technology
title Social BPM work, planning and collaboration under the impact of social technology
title_auth Social BPM work, planning and collaboration under the impact of social technology
title_exact_search Social BPM work, planning and collaboration under the impact of social technology
title_full Social BPM work, planning and collaboration under the impact of social technology [Keith D. Swenson ... et al.]
title_fullStr Social BPM work, planning and collaboration under the impact of social technology [Keith D. Swenson ... et al.]
title_full_unstemmed Social BPM work, planning and collaboration under the impact of social technology [Keith D. Swenson ... et al.]
title_short Social BPM
title_sort social bpm work planning and collaboration under the impact of social technology
title_sub work, planning and collaboration under the impact of social technology
url http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024663838&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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