Knowledge retention strategies and solutions
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| Format: | Buch |
| Sprache: | English |
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Boca Raton, Fla. [u.a.]
CRC Press
2009
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Datensatz im Suchindex
| _version_ | 1819684495753740288 |
|---|---|
| adam_text | Contents
Preface............................................................................................................xi
Acknowledgments.......................................................................................xiii
Author...........................................................................................................xv
Chapter 1
Setting the Stage.........................................................................................l
1.1 Possible Barriers to Knowledge Retention...........................................4
1.2 Building the Corporate Memory of the Firm......................................6
1.3 Summary............................................................................................6
Chapter 2
Determining Critical At-Risk Knowledge.........................................7
Chapter 3
Easy-to-Accomplish Knowledge Retention Techniques.................15
3.1 Interviews.........................................................................................15
3.2 Mentoring.........................................................................................17
3.2.1 The Mentoring Program at Johns Hopkins
University (JHU)..................................................................19
3.3 Oral Histories, Storytelling...............................................................19
3.4 CheatSheets.....................................................................................21
3.5 Exit Interviews..................................................................................21
3.6 The Bible...........................................................................................22
3.7 After-Action Reviews........................................................................23
3.8 Online Communities, Wikis, Blogs, Social Networking Sites..........24
Reference...................................................................................................24
Chapter 4
Developing a Knowledge Retention Framework.............................25
4.1 The Pillars of Knowledge Retention..................................................26
vii
viii ¦ Contents
4.1.1 Recognition and Reward Structure.......................................26
4.1.2 Bidirectional Knowledge Flow..............................................27
4.1.3 Personalization and Codification...........................................28
4.1.4 The Golden Gem...................................................................28
4.2 Examples: Getting Started in Knowledge Retention.........................29
References.................................................................................................40
Chapter 5
Knowledge Retention: Learning from Others..................................41
5.1 A Short Case Study: The Knowledge Retention Program for the
Office of the Deputy Inspector General for Auditing (ODIG-AUD).....41
5.1.1 People....................................................................................41
5.1.2 Process.................................................................................42
5.1.3 Technology............................................................................43
5.1.4 Summary..............................................................................43
5.2 Best Practices of the Private Sector and Universities for Using
Retirees as a Form of Knowledge Retention and Transfer.............:.. 44
5.3 Other Lessons Learned in Knowledge Retention.............................46
5.4 Learning from Others about Lessons Learned Systems and
Processes...........................................................................................48
5.4.1 What Works and What Does Not.........................................48
5.4.2 Possible Lessons Learned: Proof of Concept Criteria.............52
References..................................................................................................53
Chapter 6
Calculating the Loss of Knowledge.....................................................55
6.1 The Grayout Factor........................................................................55
6.2 Turning Knowledge Loss into a Positive Gain..................................58
6.3 Knowledge Retention at Tennessee Valley Authority (TVA):
Assessing Knowledge Loss................................................................59
6.4 Summary.........................................................................................60
References..................................................................................................61
Chapter 7
Using Organizational Network Analysis to Inform
Knowledge Retention Efforts........................................................63
7.1 Case Example: The Department Organizational Network
Analysis...........................................................................................64
7.1.1 Respondent Demographics...................................................64
7.1.2 Insights Gained from the Department Organizational
Network Analysis (ONA).....................................................64
Contents ¦ ix
7.1.3 Knowledge Retention Recommendations Based on the
Department ONA................................................................66
7.2 An Example of an ONA Survey Instrument.....................................67
7.3 Knowledge Retention through the ONA Lens..................................72
References..................................................................................................72
Chapter 8
Case Study: Knowledge Harvesting during the Big Crew
Change...............................................................................................73
Jeffrey E. Stetnke, Knowledge Strategist, Chevron Corporation and
Larry Todd Wilson, Founder and President, Knowledge Harvesting Inc.
8.1 Business Case.....................................................................................74
8.2 The Learning Life Cycle...................................................................75
8.3 Knowledge Retention and Transfer Processes...................................75
8.4 The Role of Knowledge Harvesting..................................................76
8.5 Case Study: Capturing and Transferring a Complex Technical
Process..............................................................................................78
8.5.1 Focus.....................................................................................79
8.5.2 Find......................................................................................80
8.5.3 Elicit......................................................................................81
8.5.4 Organize, Package.................................................................82
8.5.5 Expert s Review and Comments............................................83
8.5-6 Peers and Stakeholders Evaluation and Comments..............83
8.6 Chevron s Experience with Knowledge Harvesting..........................84
8.6.1 Lessons Learned...................................................................84
8.6.2 Knowledge Harvesting—A Useful Addition to
Chevron s Knowledge Retention Toolkit..............................84
Chapter 9
The Aerospace Corporation Case Study............................................87
Stewart Sntton, Joseph Betser, Mary Hornickel, Michelle Gregorio,
Jeffery Kern, Christine Lincoln, and Jovel Crisostomo, The Aerospace
Corporation Knowledge Management Office
9.1 Introduction.....................................................................................87
9.2 Company Background......................................................................87
9.2.1 A History of Knowledge Retention (I960 to Present)............88
9.2.2 The Knowledge Management Role of the Aerospace
Library and Information Resources Center...........................89
9.2.3 Knowledge Management within Aerospace-at-Large............90
9.2.3.1 1960s and 1970s...................................................90
9.2.3.2 1980s....................................................................90
9.2.3.3 1990s to 2007.......................................................91
Contents
9.3 Knowledge Management Initiatives at Aerospace.............................93
9.3.1 Communities for Stewardship...............................................94
9.3.2 Knowledge Search.................................................................98
9.3.3 Expertise Location................................................................98
9.3.4 Mission Assurance Tools and Frameworks............................99
9.4 A Closer Look at Knowledge Retention Efforts..............................100
9.4.1 Knowledge Retention in Communities...............................100
9.4.2 Knowledge Retention in CoPs.............................................101
9.4.3 Community Wisdom Process (Communities of Practice
[CoPs])................................................................................101
9.4.4 Knowledge Retention in Communities of Interest..............102
9.4.5 Community Metrics............................................................103
9.4.6 Technologies for Efficient Knowledge Collaboration,
Capture, and Sharing..........................................................103
9.4.6.1 Institutional Repository (Document
Management)......................................................104
9.4.6.2 Wikis...................................................................104
9.4.6.3 Weblogs...............................................................108
9.4.6.4 Podcasting...........................................................108
9.4.7 Knowledge Retention via Storytelling.................................109
9.5 Lessons Learned in Knowledge Retention......................................Ill
9.5-1 A Company Library Is a Necessity for a Modern
Knowledge Organization....................................................Ill
9.5.2 Knowledge Is Fragile and Needs Constant Tuning.............Ill
9.5.3 The Soft Stuff is the Hard Stuff...........................................112
9.6 Summary........................................................................................113
References................................................................................................113
Chapter 10
Knowledge Retention: The Future.....................................................115
10.1 Cross-Generational Knowledge Flows in Edge Organizations........117
10.2 Knowledge Retention: Future Challenges.......................................118
References................................................................................................119
Index...........................................................................................................121
|
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| dewey-search | 658.4038 |
| dewey-sort | 3658.4038 |
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| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV036448514 |
| illustrated | Illustrated |
| indexdate | 2024-12-23T23:58:23Z |
| institution | BVB |
| isbn | 9781420064650 |
| language | English |
| lccn | 2008014240 |
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| physical | XV, 125 S. graph. Darst. |
| publishDate | 2009 |
| publishDateSearch | 2009 |
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| publisher | CRC Press |
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| spellingShingle | Liebowitz, Jay 1957- Knowledge retention strategies and solutions Knowledge management Human capital / Management Human capital Management Unternehmen (DE-588)4061963-1 gnd Intellektuelles Kapital (DE-588)4694285-3 gnd Know-how-Transfer (DE-588)4031370-0 gnd Informationsspeicherung (DE-588)4332067-3 gnd Wissensmanagement (DE-588)4561842-2 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4694285-3 (DE-588)4031370-0 (DE-588)4332067-3 (DE-588)4561842-2 |
| title | Knowledge retention strategies and solutions |
| title_auth | Knowledge retention strategies and solutions |
| title_exact_search | Knowledge retention strategies and solutions |
| title_full | Knowledge retention strategies and solutions Jay Liebowitz |
| title_fullStr | Knowledge retention strategies and solutions Jay Liebowitz |
| title_full_unstemmed | Knowledge retention strategies and solutions Jay Liebowitz |
| title_short | Knowledge retention |
| title_sort | knowledge retention strategies and solutions |
| title_sub | strategies and solutions |
| topic | Knowledge management Human capital / Management Human capital Management Unternehmen (DE-588)4061963-1 gnd Intellektuelles Kapital (DE-588)4694285-3 gnd Know-how-Transfer (DE-588)4031370-0 gnd Informationsspeicherung (DE-588)4332067-3 gnd Wissensmanagement (DE-588)4561842-2 gnd |
| topic_facet | Knowledge management Human capital / Management Human capital Management Unternehmen Intellektuelles Kapital Know-how-Transfer Informationsspeicherung Wissensmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020320714&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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