Sustainable supply chain management practical ideas for moving towards best practice
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2011
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| 245 | 1 | 0 | |a Sustainable supply chain management |b practical ideas for moving towards best practice |c Balkan Cetinkaya ... |
| 264 | 1 | |a Heidelberg [u.a.] |b Springer |c 2011 | |
| 300 | |a XVIII, 283 S. |b Ill., graph. Darst. | ||
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Datensatz im Suchindex
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| _version_ | 1822711626374053888 |
| adam_text | IMAGE 1
CONTENTS
PART I SECTION A 1 THE NEED FOR SUSTAINABLE SUPPLY CHAIN MANAGEMENT 3
1 .1 SUSTAINABLE SUPPLY CHAINS 3
1.2 BEST PRACTICE IN SUPPLY CHAIN MANAGEMENT 3
1.3 THE NEED FOR SUSTAINABLE SUPPLY CHAINS 4
1.4 THE IMPLICATIONS OF MODERN SUPPLY CHAIN MANAGEMENT 5 1.5 MOVING
TOWARDS SUSTAINABLE SUPPLY CHAINS 8
1.6 THE STRUCTURE OF THIS BOOK 11
PART II SECTION B
2 DEVELOPING A SUSTAINABLE SUPPLY CHAIN STRATEGY 17
2.1 INTRODUCTION: THE STARTING POINT 17
2.2 THE SUPPLY CHAIN STRATEGY: A CRITICAL SUCCESS FACTOR FOR
SUSTAINABILITY 18
2.3 INGREDIENTS OF A SUSTAINABLE SUPPLY CHAIN STRATEGY 25
2.3.1 INGREDIENT I: A STRATEGIC AND HOLISTIC APPROACH 25 2.3.2
INGREDIENT II: RECOGNIZING AND ASSESSING CURRENT AND FUTURE TRENDS 28
2.3.3 INGREDIENT III: IMPLEMENTATION OF ECONOMIC, ENVIRONMENTAL, AND
SOCIAL OBJECTIVES 30
2.3.4 CASH FLOW MATTERS: LINK SOCIAL AND ECOLOGIC GOALS WITH FINANCIAL
FIGURES 31
2.3.5 INGREDIENT IV: BALANCING ECONOMIC, ENVIRONMENTAL, AND SOCIAL
OBJECTIVES 31
2.4 AN ITERATIVE APPROACH TO DEVELOPING YOUR SUSTAINABLE SUPPLY CHAIN
STRATEGY 32
2.4.1 STEP 1. STOCKTAKING: THE CURRENT STATE OF YOUR SUPPLY CHAIN 34
BIBLIOGRAFISCHE INFORMATIONEN HTTP://D-NB.INFO/1000251969
DIGITALISIERT DURCH
IMAGE 2
CONTENTS
2.4.2 STEP 2. YOUR ENVIRONMENT: CURRENT, POTENTIAL, AND FUTURE IMPACT
FACTORS 35
2.4.3 STEP 3. EVALUATION: IDENTIFYING POTENTIAL RISKS AND OPPORTUNITIES
38
2.4.4 STEP 4. ACTION PLAN: EXTEND OR RE-DESIGN THE SUPPLY CHAIN STRATEGY
39
2.4.5 STEP 5. IMPLEMENTATION WITH THE SUSTAINABLE SUPPLY CHAIN SCORECARD
(SSC-)SCORECARD 43
2.4.6 SSC-SCORECARD: THE FINANCIAL PERSPECTIVE 46
2.4.7 SSC-SCORECARD: THE SUSTAINABILITY PERSPECTIVE 48 2.4.8
SSC-SCORECARD: THE SUPPLY CHAIN PERSPECTIVE 49 2.4.9 SSC-SCORECARD: THE
LEARNING AND GROWTH PERSPECTIVE 51 2.5 PRINCIPLES INTO PRACTICE 54
BIBLIOGRAPHY 55
MONITORING PERFORMANCE 57
3.1 INTRODUCTION 57
3.2 MEASURING AND MONITORING SUSTAINABLE SUPPLY CHAINS 59 3.3 EVALUATING
THE IMPACT OF YOUR SC ACTIVITIES ON SUSTAINABILITY 59 3.3.1 ECONOMIC 60
3.3.2 ENVIRONMENTAL 61
3.3.3 SOCIAL 62
3.4 VISIBLE SUPPLY CHAIN: PROCESS, PRODUCT AND PERFORMANCE 64 3.5
PRODUCT ORIENTED MONITORING 65
3.6 BENEFITS AND USE OF PERFORMANCE MEASUREMENT 65
3.6.1 USE MEASURES TO ESTABLISH CURRENT IMPACT AND PERFORMANCE 66
3.6.2 INTEGRATE LONG-, MID- AND SHORT TERM MEASURES 66 3.6.3 USE
PERFORMANCE MEASURES IN PLANNING 66
3.6.4 MONITORING STRATEGY IMPLEMENTATION 66
3.6.5 USE MEASURES TO MANAGE PROCESSES 67
3.6.6 USE MEASURES TO REDUCE RISKS 67
3.6.7 MOTIVATION 67
3.6.8 SUPPORT FOR TRAINING 67
3.6.9 COMMUNICATE TO EMPLOYEES AND ENHANCE RESPONSIBILITY 68 3.6.10 USE
METRICS FOR EXTERNAL COMMUNICATION 68
3.6.11 SEGMENT YOUR METRICS 68
3.6.12 KNOW WHERE YOUR PRODUCTS COME FROM 68
3.6.13 LINK YOUR MEASURES WITH EXISTING STANDARDS 69
3.6.14 STANDARDISE METRICS WITH YOUR PARTNERS 69
3.6.15 BENCHMARK YOUR PERFORMANCE 69
3.7 PROBLEMS WITH MEASURING PERFORMANCE 70
3.7.1 PROBLEMS TO MEASURE INTERNAL PERFORMANCE 70
3.7.2 PROBLEMS AT THE SUPPLY CHAIN LEVEL 71
3.7.3 PROBLEMS TO CAPTURE CONTEXT AND ITS DYNAMICS 72
IMAGE 3
CONTENTS
3.8 STAGES OF SUPPLY CHAIN PERFORMANCE MEASUREMENT 72
3.9 SUPPLY CHAIN PERFORMANCE MEASUREMENT: METHODS AND APPROACHES 74
3.10 CREATING SUPPLY CHAIN PERFORMANCE MEASUREMENT SYSTEM 75 3.11
CONCLUSIONS 78
BIBLIOGRAPHY 79
MANAGING WITHIN YOUR ORGANISATION 81
4.1 UNDER YOUR MANAGERIAL CONTROL 81
4.2 MANAGING PROCESSES 83
4.2.1 KNOW YOUR PROCESSES 85
4.2.2 ANALYSE AND MONITOR SYSTEMATICALLY 87
4.2.3 IMPROVE CONTINUOUSLY 87
4.2.4 KNOW YOUR CUSTOMERS 88
4.2.5 SEGMENT YOUR SUPPLY CHAIN 88
4.2.6 ENHANCE EFFICIENCY AND MINIMIZE ENVIRONMENTAL IMPACT 89 4.3
MANAGING PRODUCTS 90
4.3.1 ADJUST YOUR PRODUCT CUSTOMISATION 90
4.3.2 ESTIMATE AND ACTIVELY MANAGE PRODUCT LIFE CYCLES 91 4.3.3
ESTABLISH AN INTEGRAL DESIGN FOR SUSTAINABLE SCM-CONCEPT 91
4.3.4 CONTROL PARTS VARIETY 92
4.4 MANAGING KNOWLEDGE 92
4.4.1 DEFINE AND DEVELOP RELEVANT FIELDS OF KNOWLEDGE 94 4.4.2 TRANSFORM
TACIT KNOWLEDGE INTO EXPLICIT KNOWLEDGE 95 4.4.3 MOTIVATE COMMUNICATION
96
4.4.4 ESTABLISH A CULTURE OF LIFELONG LEARNING 97
4.4.5 ENABLE INFORMATION TRANSPARENCY BY IT-TOOLS 97
4.5 MANAGING INFRASTRUCTURE 98
4.5.1 MAP AND IMPROVE YOUR LOCATION IN THE SUPPLY CHAIN NETWORK 99
4.5.2 LEVEL YOUR CAPACITIES TO SUPPLY AND DEMAND 99
4.5.3 DESIGN AND MAINTAIN YOUR INFRASTRUCTURE ACCORDING TO ECOLOGICAL
STANDARDS 101
4.5.4 ASSURE FLEXIBLE USAGE OF INFRASTRUCTURE 102
4.6 MANAGING PEOPLE AND TEAMS 103
4.6.1 UNDERSTAND AND SPEAK YOUR BOARD S LANGUAGE 104
4.6.2 INVOLVE AND CONSULT YOUR STAFF 105
4.6.3 TEAM UP WITH YOUR PRINCIPAL SUPPLIERS 105
4.6.4 TEAM UP WITH YOUR PRINCIPAL CUSTOMERS 106
4.7 MANAGERIAL CHALLENGE: FIND AND PRIORITIZE YOUR INTERNAL
SUSTAINABILITY GAP 107
4.8 SUMMARY AND CONCLUSIONS I LL
BIBLIOGRAPHY 112
IMAGE 4
XIV CONTENTS
5 MANAGING OUTSIDE YOUR ORGANISATION 117
5.1 INTRODUCTION AND STRUCTURE OF THE CHAPTER 117
5.2 SUPPLY CHAIN STAKEHOLDERS: WHO HAS WHICH IMPACT ON YOUR SUPPLY
CHAIN? 118
5.2.1 SECONDARY, REGULATORY STAKEHOLDERS 121
5.2.2 PRIMARY STAKEHOLDERS 125
5.3 ACTION FIELDS FOR SUPPLY CHAIN STAKEHOLDER MANAGEMENT 126 5.4
DETERMINING THE RIGHT SUPPLY CHAIN STAKEHOLDERS 129 5.5 GENERIC
STAKEHOLDER MANAGEMENT STRATEGIES 136
5.5.1 THE MIXED BLESSING STAKEHOLDER AND THE COLLABORATE STRATEGY 137
5.5.2 THE NON-SUPPORTIVE STAKEHOLDER AND THE DEFEND STRATEGY 137 5.6
ACTION FIELDS FOR SUSTAINABILITY IN CUSTOMER AND SUPPLIER RELATIONS 139
5.6.1 CUSTOMER-RELATIONSHIP 139
5.6.2 SUPPLIER RELATIONSHIP 145
5.7 CONCLUSION 148
BIBLIOGRAPHY 151
6 OUTSIDE YOUR CONTROL AND INFLUENCE: MANAGING THE UNEXPECTED .... 153
6.1 WHAT S THIS ALL ABOUT? 153
6.2 THE CHALLENGE: WHAT IS RISK AND WHY DEAL WITH IT? 155
6.3 DEALING WITH RISK: PRINCIPLES 159
6.4 DEALING WITH RISK: GETTING ORGANISED IN YOUR BUSINESS 161 6.5
DEALING WITH RISK FROM OUTSIDE YOUR BUSINESS 167
6.6 UNCONTROLLABLE RISKS AND HOW TO HANDLE THEM 170
6.7 SOLUTIONS: WHAT MAKES THE BEST PRACTICE IN RISK AVOIDANCE? 173 6.8
MANAGING RISK: THE PRINCIPAL LESSONS FROM THE BESTLOG PROJECT 174
6.9 SUMMARY 176
BIBLIOGRAPHY 178
PART III SECTION C
7 FUTURE SUSTAINABLE SUPPLY CHAINS 181
7.1 UNDERSTANDING THE FUTURE 181
7.2 THE CENTRAL QUESTION FOR SUSTAINABLE SUPPLY CHAINS 182 7.3 THE
DRIVING FORCES THAT WILL INFLUENCE SUSTAINABLE SUPPLY CHAINS 182
7.4 CONSIDERING THE CRITICAL UNCERTAINTIES IN SUPPLY CHAIN MANAGEMENT
183
7.4.1 CUSTOMER DEMAND AND SUPPLY CHAIN STRATEGY 184 7.4.2 PERFORMANCE
MEASUREMENT AND OPERATIONS MANAGEMENT 184 7.4.3 PEOPLE DEVELOPMENT AND
MANAGING THE ORGANISATION 185
IMAGE 5
CONTENTS XV
7.4.4 STANDARDS AND INFRASTRUCTURE CONSTRAINTS IMPOSED OUTSIDE THE
ORGANISATION 186
BIBLIOGRAPHY 186
PART IV SECTION D
8 SECTION STRUCTURE 189
9 MARKETS AND STRATEGIES CASES 191
9.1 STRATEGIC ENVIRONMENTAL PLAN: INDITEX - PRO-KYOTO PROJECT 191 9.1.1
PROBLEM DESCRIPTION 191
9.1.2 THE SOLUTION 192
9.1.3 CHALLENGES 193
9.1.4 LESSONS LEARNT AND SUCCESS FACTORS 194
9.1.5 BENEFITS 194
9.1.6 TRANSFERABILITY 195
10 STRUCTURE AND PLANNING CASES 197
10.1 CONSOLIDATION AND CONSIGNMENT: SIEBER - CONSOLIDATION OF TRANSPORTS
197
10.1.1 PROBLEM DESCRIPTION 197
10.1.2 THE SOLUTION 198
10.1.3 CHALLENGES 199
10.1.4 LESSONS LEARNT AND SUCCESS FACTORS 199
10.1.5 BENEFITS 200
10.1.6 TRANSFERABILITY 201
10.2 SUPPLY NETWORK REDESIGNING: SHELL CHEMICALS EUROPE AND BERTSCHI AG
202
10.2.1 PROBLEM DESCRIPTION 202
10.2.2 THE SOLUTION 202
10.2.3 CHALLENGES 204
10.2.4 LESSONS LEARNT 204
10.2.5 SUCCESS FACTORS 205
10.2.6 BENEFITS 205
10.2.7 TRANSFERABILITY 206
10.3 FULL SPEED SUPPLY CHAIN: FAMOSA - FULL SPEED SUPPLY CHAIN.... 207
10.3.1 PROBLEM DESCRIPTION 207
10.3.2 THE SOLUTION 208
10.3.3 CHALLENGES 209
10.3.4 LESSONS LEARNT AND SUCCESS FACTORS 210
10.3.5 BENEFITS 210
10.3.6 TRANSFERABILITY 211
10.4 COLLABORATIVE INTERMODAL TRANSPORT WITH SUPPLIER: IKEA AND COM40 -
RECONFIGURATION OF THE SUPPLY CHAIN STRUCTURE 211
IMAGE 6
XVI CONTENTS
10.5 POOLING: FM LOGISTICS - POOLING IN THE RETAIL FMCG SECTOR 212
11 PROCESSES AND OPERATIONS CASES 213
11.1 INCREASED TRANSPORT EFFICIENCY: IKEA - INCREASED TRANSPORT
EFFICIENCY BY PRODUCT AND PACKAGING REDESIGN 213
11.1.1 PROBLEM DESCRIPTION 213
11.1.2 THE SOLUTION 214
11.1.3 STRATEGIC IMPLEMENTATION AND CONTINUITY 215
11.1.4 CHALLENGES 215
11.1.5 LESSONS LEARNT AND SUCCESS FACTORS 216
11.1.6 BENEFITS 216
11.1.7 TRANSFERABILITY 217
11.2 TRANSPORTATION OF HEALTHCARE PRODUCTS BY INLAND NAVIGATION: BAXTER
- TRANSPORTATION OF HEALTHCARE PRODUCTS BY INLAND NAVIGATION 218
11.2.1 PROBLEM DESCRIPTION 218
11.2.2 THE SOLUTION 218
11.2.3 STRATEGIC IMPLEMENTATION AND CONTINUITY 219
11.2.4 CHALLENGES 220
11.2.5 LESSONS LEARNT AND SUCCESS FACTORS 220
11.2.6 BENEFITS 220
11.2.7 TRANSFERABILITY 221
11.3 INTERMODAL TRANSPORT IN RETAIL: MIGROS - BOOSTING RAIL TRANSPORT
222
11.3.1 PROBLEM DESCRIPTION 222
11.3.2 THE SOLUTION 223
1.3.3 CHALLENGES 224
1.3.4 LESSONS LEARNT 224
1.3.5 SUCCESS FACTORS 225
1.3.6 BENEFITS 225
1.3.7 TRANSFERABILITY 226
11.4 INTERMODAL LESS THAN TRUCKLOAD: CARGO DOMIZIL - INTERMODAL LESS
THAN TRUCKLOAD TRANSPORT 226
11.4.1 PROBLEM DESCRIPTION 227
11.4.2 THE SOLUTION 227
11.4.3 CHALLENGES 228
11.4.4 LESSONS LEARNT AND SUCCESS FACTORS 229
11.4.5 BENEFITS 229
11.4.6 TRANSFERABILITY 230
11.5 COLLABORATIVE INTERMODAL TRANSPORT WITH LSP: MERCADONA AND RENFE -
INTERMODAL COLLABORATION DISTRIBUTION 230 .5.1 PROBLEM DESCRIPTION 231
.5.2 THE SOLUTION 231
.5.3 CHALLENGES 232
.5.4 LESSONS LEARNT AND SUCCESS FACTORS 232
.5.5 STRATEGIC IMPLEMENTATION AND CONTINUITY 233
IMAGE 7
CONTENTS
11.5.6 BENEFITS 233
11.5.7 TRANSFERABILITY 234
11.6 E-INTEGRATION AND SUPPLIER EVALUATION: SIEMENS - E-INTEGRATION 234
11.6.1 PROBLEM DESCRIPTION 235
11.6.2 THE SOLUTION 235
11.6.3 STRATEGIE IMPLEMENTATION AND CONTINUITY 236
11.6.4 CHALLENGES 237
11.6.5 LESSONS LEARNT AND SUCCESS FACTORS 237
11.6.6 BENEFITS 237
11.6.7 TRANSFERABILITY 238
11.7 OPTIMIZATION OF GOODS COLLECTION: MAPEI - OPTIMISING GOODS
COLLECTION CYCLE TIME 238
11.7.1 PROBLEM DESCRIPTION 229
11.7.2 THE SOLUTION 239
11.7.3 CHALLENGES 240
11.7.4 LESSONS LEARNT AND SUCCESS FACTORS 241
11.7.5 BENEFITS 241
11.7.6 TRANSFERABILITY 242
11.8 RAILWAY TRANSPORT: CARPATHIA EXPRESS - TRANSPORT COLLABORATION 242
11.8.1 PROBLEM DESCRIPTION 242
3.2 THE SOLUTION 243
1.8.3 CHALLENGES 244
1.8.4 LESSONS LEARNT AND SUCCESS FACTORS 245
3.5 BENEFITS 245
3.6 TRANSFERABILITY 246
11.9 CONSOLIDATION BY DC: HAME - DISTRIBUTION CENTRE 246
11.9.1 PROBLEM DESCRIPTION 247
11.9.2 THE SOLUTION 247
11.9.3 CHALLENGES 248
11.9.4 LESSONS LEARNT AND SUCCESS FACTORS 249
11.9.5 BENEFITS 249
11.9.6 TRANSFERABILITY 250
11.10 TRANSPORT MARKETPLACE: SHARP - SHARP S COLLABORATION WITH THE
GREEN TRANSPORT MARKETPLACE, SMART WAY 250 11.10.1 PROBLEM DESCRIPTION
251
11.10.2 THE SOLUTION 251
11.10.3 CHALLENGES 253
11.10.4 LESSONS LEARNT AND SUCCESS FACTORS 253
11.10.5 BENEFITS 254
11.10.6 TRANSFERABILITY 255
11.11 TRANSPORT EXCHANGE: BRITISH TELECOM - IMPROVING EFFICIENCIES
WITHIN A SCHEDULED TRUNKING SERVICE 255
11.11.1 PROBLEM DESCRIPTION 255
11.11.2 THE SOLUTION 256
IMAGE 8
XVIII CONTENTS
11.11.3 CHALLENGES 257
11.11.4 LESSONS LEARNT AND SUCCESS FACTORS 257
11.11.5 BENEFITS 258
11.11.6 TRANSFERABILITY 258
11.12 INFLUENCE OF PRODUCT DESIGN ON WAREHOUSING AND TRANSPORT
EFFICIENCY: BOSCH SIEMENS HAUSHALTSGERAETE - INFLUENCE OF PRODUCT DESIGN
ON WAREHOUSING AND TRANSPORT EFFICIENCY 258
12 ENABLERS AND SUPPORT CASES 259
12.1 TELEMATICS: SIEBER - TELEMATICS AT SMES 259
12. 12. 12. 12. 12. 12.
. 1 PROBLEM DESCRIPTION 259
.2 THE SOLUTION 260
.3 CHALLENGES 261
.4 LESSONS LEARNT AND SUCCESS FACTORS 261
1.5 BENEFITS 262
1.6 TRANSFERABILITY 263
12.2 IT INTEGRATION: PORT OF VALENCIA - IT INTEGRATION SYSTEM 263 12.2.1
PROBLEM DESCRIPTION 263
12.2.2 THE SOLUTION 264
12.2.3 CHALLENGES 265
12.2.4 LESSONS LEARNT AND SUCCESS FACTORS 266
12.2.5 BENEFITS 266
12.2.6 TRANSFERABILITY 267
12.3 INTERMODAL TERMINAL: LOVOSICE - INTER-MODAL TERMINAL 267 12.3.1
PROBLEM DESCRIPTION 268
12.3.2 THE SOLUTION 268
12.3.3 CHALLENGES 269
12.3.4 LESSONS LEARNT AND SUCCESS FACTORS 270
12.3.5 BENEFITS 270
12.3.6 TRANSFERABILITY 271
12.4 CARGO SECURING: DAIMLER AG - ADAPTIVE LOGISTICS 271 12.4.1 PROBLEM
DESCRIPTION 271
12.4.2 THE SOLUTION 272
12.4.3 CHALLENGES 273
12.4A LESSONS LEARNT AND SUCCESS FACTORS 273
12.4.5 BENEFITS 274
12.4.6 TRANSFERABILITY 275
ABOUT THE AUTHORS 277
PROJECT PARTNERS BY INSTITUTION AND NAME 281
MEMBERS OF THE ADVISORY AND COMMUNICATIONS BOARD 283
|
| any_adam_object | 1 |
| building | Verbundindex |
| bvnumber | BV036446964 |
| classification_rvk | QH 463 QP 530 |
| classification_tum | WIR 778f |
| ctrlnum | (OCoLC)699908626 (DE-599)DNB1000251969 |
| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV036446964 |
| illustrated | Illustrated |
| indexdate | 2024-12-23T23:58:20Z |
| institution | BVB |
| isbn | 9783642120220 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-020319196 |
| oclc_num | 699908626 |
| open_access_boolean | |
| owner | DE-M49 DE-BY-TUM DE-355 DE-BY-UBR DE-20 DE-945 DE-1050 DE-83 DE-862 DE-BY-FWS DE-2070s DE-91 DE-BY-TUM DE-706 DE-92 DE-863 DE-BY-FWS DE-M347 DE-384 DE-573 DE-523 |
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| physical | XVIII, 283 S. Ill., graph. Darst. |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Springer |
| record_format | marc |
| spellingShingle | Sustainable supply chain management practical ideas for moving towards best practice Supply Chain Management (DE-588)4684051-5 gnd Nachhaltigkeit (DE-588)4326464-5 gnd |
| subject_GND | (DE-588)4684051-5 (DE-588)4326464-5 |
| title | Sustainable supply chain management practical ideas for moving towards best practice |
| title_auth | Sustainable supply chain management practical ideas for moving towards best practice |
| title_exact_search | Sustainable supply chain management practical ideas for moving towards best practice |
| title_full | Sustainable supply chain management practical ideas for moving towards best practice Balkan Cetinkaya ... |
| title_fullStr | Sustainable supply chain management practical ideas for moving towards best practice Balkan Cetinkaya ... |
| title_full_unstemmed | Sustainable supply chain management practical ideas for moving towards best practice Balkan Cetinkaya ... |
| title_short | Sustainable supply chain management |
| title_sort | sustainable supply chain management practical ideas for moving towards best practice |
| title_sub | practical ideas for moving towards best practice |
| topic | Supply Chain Management (DE-588)4684051-5 gnd Nachhaltigkeit (DE-588)4326464-5 gnd |
| topic_facet | Supply Chain Management Nachhaltigkeit |
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