Research methods in human-computer interaction
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2010
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| 100 | 1 | |a Lazar, Jonathan |e Verfasser |0 (DE-588)1029164312 |4 aut | |
| 245 | 1 | 0 | |a Research methods in human-computer interaction |c Jonathan Lazar, Jinjuan Heidi Feng and Harry Hochheiser |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Chichester |b Wiley |c 2010 | |
| 300 | |a XX, 426 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Hier auch später erschienene, unveränderte Nachdrucke | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Human-computer interaction |x Research | |
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| 700 | 1 | |a Feng, Jinjuan Heidi |d 19XX- |e Verfasser |0 (DE-588)1029164797 |4 aut | |
| 700 | 1 | |a Hochheiser, Harry |d 19XX- |e Verfasser |0 (DE-588)1029165327 |4 aut | |
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| _version_ | 1824052486066929664 |
| adam_text | Contents
About the Authors
Acknowledgments
Preface
1
INTRODUCTION
1.1
Changes in topics of HCI research over time
1.2
Shifts in measurement in HCI
1.3
Inherent conflicts in HCI
1.4
Interdisciplinary nature of HCI research
1.5
Communicating your ideas
1.6
Research and usability testing
Summary of Chapters
Discussion Questions
Research Design Exercise
References
XVII
xviii
xix
1
3
5
9
11
13
14
14
15
16
16
EXPERIMENTAL RESEARCH
2.1
Types of behavioral research
2.2
Research hypotheses
2.2.1
Null hypothesis and alternative hypothesis
2.2.2
Dependent and independent variables
2.2.3
Typicai independent variables in HCI research
2.2.4
Typical dependent variables in HCI research
2.3
Basics of experimental research
2.3.1
Components of an experiment
2.3.2
Randomization
2.4
Significance tests
2.4.1
Why do we need them?
2.4.2
Type I and Type
fi
errors
2.4.3
Controlling the risks of Type
Î
and Type
fi
errors
1§
20
22
23
25
25
26
27
27
28
30
30
32
34
Contents
2.5
Limitations of experimental research
34
Summary
36
Discussion Questions
37
Research Design Exercises
38
References
38
EXPERIMENTAL DESIGN
41
3.1
What needs to be considered when designing experiments?
43
3.2
Determining the basic design structure
44
3.3
Investigating a single independent variable
45
3.3.1
Between-group design and within-group design
46
3.3.2
Choosing the appropriate design approach
49
3.4
Investigating more than one independent variable
53
3.4.1
Factorial design
53
3.4.2
Split-plot design
54
3.4.3
Interaction effects
55
3.5
Reliability of experimental results
57
3.5.1
Random errors
57
3.5.2
Systematic errors
57
3.6
Experimental procedures
63
Summary
64
Discussion Questions
65
Research Design Exercises
65
References
66
STATISTICAL ANALYSIS
69
4.1
Preparing data for statistical analysis
70
4.1.1
Cleaning up data
70
4.1.2
Coding data
71
4.1.3
Organizing data
73
4.2
Descriptive statistics
73
4.2.1
Measures of central tendency
73
4.2.2
Measures of spread
74
4.3
Comparing means
74
4.4
Г
tests
76
4.4.1
Independent-samples
f
test
76
4.4.2
Paired-samples
t
test
76
4.4.3
Interpretation of
f
test results
77
4.4.4
Two-tailed
t
tests and one-tailed
t
tests
78
Contents
4.5
Analysis of variance
78
4.5.1
One-way ANOVA
79
4.5.2
Factorial ANOVA
80
4.5.3
Repeated measures ANOVA
82
4.5.4
ANOVA for split-plot design
83
4.6
Assumptions of
ŕ
tests and
F
tests
86
4.7
Identifying relationships
86
4.8
Regression
89
4.9
Nonparametric statistical tests
91
4.9.1
Chi-square test
92
4.9.2
Other non-parametric tests
94
Summary
94
Discussion Questions
95
Research Design Exercises
96
Team Exercises
96
References
96
SURVEYS
99
5.1
Introduction
100
5.2
Benefits and drawbacks of surveys
101
5.3
Goals and targeted users for survey research
102
5.4
Probabilistic sampling
103
5.4.1
Stratification
105
5.4.2
Response size
106
5.4.3
Errors
106
5.5
Non-probabilistic sampling
107
5.5.1
Demographic data
107
5.5.2
Oversampling
108
5.5.3
Random sampling of usage, not users
109
5.5.4
Self-selected surveys
109
5.5.5
Uninvestigated populations
109
5.6
Developing survey questions
111
5.6.1
Open-ended questions
111
5.6.2
Closed-ended questions
112
5.6.3
Common problems with survey questions
113
5.7
Overall survey structure
113
5.8
Existing surveys
115
5.9
Paper or online surveys?
116
5.10
Testing the survey tool
118
5.11
Response rate
119
5.12
Data analysis
120
Summary
121
Discussion Questions
121
Research Design Exercise
122
References
122
DIARIES
125
6.1
Introduction
126
6.2
Why do we use diaries in HCI research?
127
6.3
Participants for a diary study
130
6.4
What type of diary?
132
6.4.1
Feedback diary
132
6.4.2
Elicitation diary
133
6.4.3
Hybrid feedback and elicitation diary
134
6.5
Data collection for the diary study
134
6.6
Letting participants know when to record a diary entry
136
6.7
Analysis of diaries
137
Summary
138
Discussion Questions
138
Research Design Exercise
138
References
139
Appendix A Frustration Experience Form (Time Diary)
140
Appendix
В
Excel Time Diary Form
141
CASE STUDIES
143
7.1
Introduction
144
7.2
Observing Sara: a case study of a case study
145
7.3
What is a case study?
147
7.3.1
In-depth investigation of a small number of cases
147
7.3.2
Examination in context
147
7.3.3
Multiple data sources
148
7.3.4
Emphasis on qualitative data and analysis
149
7.4
Goals of HCI case studies
150
7.4.1
Exploration
150
7.4.2
Explanation
151
7.4.3
Description
152
7.4.4
Demonstration
154
7.5
Types
of case study
7.5.1
Intrinsic or instrumental
7.5.2
Single case or multiple cases
7.5.3
Embedded or holistic
7.6
Research questions and hypotheses
7.7
Choosing cases
7.8
Data collection
7.8.1
Data sources and questions
7.8.2
Collecting data
7.9
Analysis and interpretation
7.10
Writing up the study
7.11
Informal case studies
Summary
Discussion Questions
Research Design Exercises
References
156
156
156
160
161
163
164
164
165
167
168
170
172
174
174
175
INTERVIEWS AND FOCUS GROUPS
8.1
Pros and cons of interviews
8.2
Applications of interviews in HCI research
8.2.1
Initial exploration
8.2.2
Requirements gathering
8.2.3
Evaluation and subjective reactions
8.3
Who to interview
8.4
Interview strategies
8.4.1
How much structure?
8.4.2
Focused and contextual interviews
8.5
Interviews vs focus groups
8.6
Types of question
8.7
Conducting an interview
8.7.1
Preparation
8.7.2
Recording the responses
8.7.3
During the interview
8.8
Electronically mediated interviews and focus groups
8.8.1
Telephone
8.8.2
Online
8.9
Analyzing interview data
8.9.1
What to analyze
8.9.2
How to analyze
177
178
180
180
184
186
187
189
189
191
192
194
197
197
198
199
203
204
204
206
207
208
8.9.3
Validity
212
8.9.4
Reporting Results
212
Summary
213
Discussion Questions
214
Research Design Exercises
214
References
215
9
ETHNOGRAPHY
217
9.1
Introduction
218
9.2
What is ethnography?
219
9.3
Ethnography in HCI
221
9.4
Conducting ethnographic research
224
9.4.1
Selecting a site or group of interest
225
9.4.2
Participating: choosing a role
227
9.4.3
Building relationships
230
9.4.4
Making contact
231
9.4.5
Interviewing, observing, analyzing, repeating,
and theorizing
232
9.4.6
Reporting results
236
9.5
Some examples
237
9.5.1
Home settings
237
9.5.2
Work settings
238
9.5.3
Educational settings
239
9.5.4
Ethnographies of mobile and ubiquitous systems
240
9.5.5
Virtual ethnography
241
Summary
246
Discussion Questions
246
Research Design Exercises
247
References
248
10
USABILITY TESTING
251
10.1
What is usability testing?
252
10.2
How does usability testing relate to traditional research?
254
10.3
Types of usability testing or usability inspections
256
10.3.1
Expert-based testing
256
10.3.2
Automated usability testing
258
10.4
User-based testing
260
10.4.1
Types of usability testing
260
10.4.2
Stages of usability testing
262
10.4.3
How many
users
are sufficient?
263
10.4.4
Locations for usability testing
264
10.4.5
Task list
268
10.4.6
Measurement
270
10.4.7
The testing session
271
10.4.8
Making sense of the data
274
10.5
Other variations on usability testing
275
Summary
276
Discussion Questions
276
Research Design Exercise
277
References
277
11
ANALYZING QUALITATIVE DATA
281
11.1
Introduction
282
11.2
Stages of qualitative analysis
282
11.3
Grounded theory
283
11.4
Content analysis
285
11.4.1
What is content?
286
11.4.2
Why do we need to collect text or multimedia
information?
286
11.4.3
Questions to consider before content analysis
287
11.5
Analyzing text content
289
11.5.1
Procedure
289
11.5.2
Identifying coding categories
290
11.5.3
Coding the text
292
11.5.4
Ensuring high-quality analysis
294
11.6
Analyzing multimedia content
300
Summary
301
Discussion Questions
302
Research Design Exercise
303
References
303
12
AUTOMATED DATA COLLECTION METHODS
307
12.1
Exploiting existing tools
308
12.1.1
Weblogs
309
12.1.2
Stored application data
315
12.2
Using software to observe and record
317
12.2.1
Web proxies
317
12.2.2
Instrumented software
321
12.2.3
Custom-built software
324
12.2.4
Handling stored data
327
12.2.5
Keystroke and activity loggers
328
12.2.6
Analyzing log files
329
12.3
Hybrid data collection methods
330
12.4
Automated interface evaluation
333
12.5
Challenges of computerized data collection
333
Summary
336
Discussion Questions
337
Research Design Exercises
338
References
339
13
MEASURING THE HUMAN
343
13.1
Eye tracking
344
13.2
Physiological tools
350
13.2.1
Physiological data
351
13.2.2
Challenges in data collection and interpretation
356
13.3
Examples of physiological research in HCI
359
Summary
361
Discussion Questions
362
Research Design Exercise
363
References
363
14
WORKING WITH HUMAN SUBJECTS
367
14.1
Identifying potential participants
368
14.1.1
Which subjects?
369
14.1.2
How many subjects?
371
14.1.3
Recruiting participants
373
14.2
Care and handling of research participants
376
14.2.1
Protecting participants
376
14.2.2
Informed consent
381
14.2.3
Institutional review boards
384
14.2.4
Potentially deceptive research?
387
14.2.5
General concerns
388
14.3
Online research
389
14.3.1
Appropriate topics for online research
389
14.3.2
Recruiting
389
14.3.3
Study design
391
14.3.4
Ethical concerns
391
14.3.5
Data collection
392
Summary
393
Discussion Questions
394
Research Design Exercises
395
References
396
15
WORKING WITH RESEARCH PARTICIPANTS WITH IMPAIRMENTS
399
15.1
Introduction
400
15.2
How many participants?
401
15.2.1
Small sample sizes
401
15.2.2
Distributed research
401
15.2.3
In-depth
casestudies
402
15.3
Proxy users
403
15.4
Multi-Population Studies
404
15.5
Recruiting users through community partners
405
15.6
Pilotstudies
407
15.7
Scheduling users with impairments
408
15.8
Documentation for users with impairments
409
15.8.1
Human subjects forms
409
15.8.2
Research documentation
410
15.9
Differing levels of ability
412
15.10
Bringing extra computer parts
413
15.11
Payment
415
Summary
415
Discussion Questions
415
Research Design Exercise
416
References
416
Index
419
|
| any_adam_object | 1 |
| author | Lazar, Jonathan Feng, Jinjuan Heidi 19XX- Hochheiser, Harry 19XX- |
| author_GND | (DE-588)1029164312 (DE-588)1029164797 (DE-588)1029165327 |
| author_facet | Lazar, Jonathan Feng, Jinjuan Heidi 19XX- Hochheiser, Harry 19XX- |
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| discipline | Allgemeines Informatik |
| edition | 1. publ. |
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| id | DE-604.BV035945699 |
| illustrated | Illustrated |
| indexdate | 2025-02-14T17:50:01Z |
| institution | BVB |
| isbn | 9780470723371 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-018802852 |
| oclc_num | 698850164 |
| open_access_boolean | |
| owner | DE-473 DE-BY-UBG DE-355 DE-BY-UBR DE-525 DE-739 DE-384 DE-11 DE-91 DE-BY-TUM DE-20 DE-91G DE-BY-TUM DE-N2 DE-706 DE-1049 DE-19 DE-BY-UBM DE-573 |
| owner_facet | DE-473 DE-BY-UBG DE-355 DE-BY-UBR DE-525 DE-739 DE-384 DE-11 DE-91 DE-BY-TUM DE-20 DE-91G DE-BY-TUM DE-N2 DE-706 DE-1049 DE-19 DE-BY-UBM DE-573 |
| physical | XX, 426 S. Ill., graph. Darst. |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | Wiley |
| record_format | marc |
| spellingShingle | Lazar, Jonathan Feng, Jinjuan Heidi 19XX- Hochheiser, Harry 19XX- Research methods in human-computer interaction Human-computer interaction Research Forschungsmethode (DE-588)4155046-8 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| subject_GND | (DE-588)4155046-8 (DE-588)4125909-9 |
| title | Research methods in human-computer interaction |
| title_auth | Research methods in human-computer interaction |
| title_exact_search | Research methods in human-computer interaction |
| title_full | Research methods in human-computer interaction Jonathan Lazar, Jinjuan Heidi Feng and Harry Hochheiser |
| title_fullStr | Research methods in human-computer interaction Jonathan Lazar, Jinjuan Heidi Feng and Harry Hochheiser |
| title_full_unstemmed | Research methods in human-computer interaction Jonathan Lazar, Jinjuan Heidi Feng and Harry Hochheiser |
| title_short | Research methods in human-computer interaction |
| title_sort | research methods in human computer interaction |
| topic | Human-computer interaction Research Forschungsmethode (DE-588)4155046-8 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| topic_facet | Human-computer interaction Research Forschungsmethode Mensch-Maschine-Kommunikation |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018802852&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT lazarjonathan researchmethodsinhumancomputerinteraction AT fengjinjuanheidi researchmethodsinhumancomputerinteraction AT hochheiserharry researchmethodsinhumancomputerinteraction |