Understanding NLP strategies for better workplace communication ... without the jargon
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| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Kogan Page
2009
|
| Ausgabe: | 1. publ. |
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| 245 | 1 | 0 | |a Understanding NLP |b strategies for better workplace communication ... without the jargon |c Frances Kay and Neilson Kite |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a London [u.a.] |b Kogan Page |c 2009 | |
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Datensatz im Suchindex
| _version_ | 1804139924609302528 |
|---|---|
| adam_text | Contents
About the authors
χ
Introduction
1
PART
1
A NEW WAY OF UNDERSTANDING NLP
1.
NLP building blocks
7
Operational principles
8
NLP beliefs simply explained
8
Influences on the way you think and react
10
NLP basic techniques
10
Rapport: the key to successful personal communication
11
The main differences between the conscious and the
unconscious mind
12
Language and its vital role in written and verbal
communication
13
NLP as an aid to learning in others and in self
15
2.
NLP beliefs simply explained
16
People are not their words and behaviour
17
Context is what determines others interpretation of
any action or communication
18
Mind and body are inextricably linked
19
A positive intention motivates every behaviour
20
vi
■ Contents
Actions
do not necessarily represent intentions
21
People will usually select what they believe to be the
best choice
22
Two people will see the same thing in entirely different
ways
23
People respond in accordance with their own
interpretation of reality
24
If you always do what you always did, you will always
get what you always got
25
Success depends on varying what you do until you get
the result that you want
26
People with the greatest choice and flexibility of
behaviour come out on top
27
Modifying your own behaviour can make others change
28
It is impossible not to communicate
29
The meaning of your communication is reflected in the
response you receive
30
People have all the resources they need; it is just a
question of applying them
32
Understanding comes with experience and is what
enables you to explain something well
33
Don t think failure , think opportunity to learn
34
There are no resistant audiences, just inflexible
communicators
35
3.
The mind and its effects on your behaviour
37
Your mind affects your physical state and can be used
to control it
. 38
The mind retains certain types
ofinformation
without
even trying
39
An open mind is the key to making progress
40
Your behaviour reflects both your conscious and
unconscious states of mind
43
How incompetence can lead to competence
44
Contents ■
vii
People are different and respond to different
approaches
45
You can choose between negative and positive
thinking
47
How your ego directly affects others
48
Controlling your own attitudes will help you control
situations
50
Finding out a bit more about yourself
52
Implications on a wider scale: marketing and branding
52
Being part of a group can change the way you think and
behave
53
You can control your mind and therefore your reaction
to people and situations
55
4.
The body and its impact on communication
57
NLP and body language in general
57
Instant messaging
59
Presenting yourself in the best light
60
The body as an instrument
61
Using your eyes to communicate
62
Voicing your thoughts and talking your way to success
64
Personal strengths and how to use them
66
5.
How your nervous system prepares you for anything
Hypnotism, a powerful tool for positive and negative
effect
У1У
Technical aspects of the nervous system
70
Your nervous system forces many different responses
72
6.
The incredible power of language
74
Why are you so boring?
76
Why do I find it so difficult to understand what you say
or write?
76
Why is it easier to recall some uses of language than
others?
77
viii
■ Contents
Is spelling really that important?
79
Why do some people overload my brain?
80
The curse of generalization
81
The benefits of generalization
83
The use of language to distort the truth
84
Why can I not remember the names of people that I
have just been introduced to?
85
Why can should , ought and other words and phrases
be so irritating?
86
Why are some people so easy and some
so difficult to converse with?
89
What is the solution to others imprecise
communication?
89
Why do I recall some brand names and not others?
90
Why could it be all Greek to me ?
92
7.
Rapport: your most important communications tool
95
The art of making personal contact
95
The advantages of rapport building
96
Key skills in building rapport
97
Be curious: making new friends
99
Different strokes for different folks
104
Nurture new relationships, then watch them prosper
107
8.
Influencing skills are better than status
Ш
How to get exactly what you want
111
Why become an
influencer?
112
Critical success factors
115
Do it first, do it right, do it continuously
117
9.
Learning: the most effective ways to do it
120
Anecdote and analogy provide great learning
hooks
121
Collaborative learning boosts everyone s performance
122
Trial and error learning: sounds risky but works well
124
Contents ■ ix
Learning by association means that one thing leads to
another
125
Other ways to remember things: the value of aide-
memoires or mnemonics
125
Conflicting ideas: how tensions in the mind create a
strong learning incentive
128
Choice of words, together with scope and sequence,
profoundly affect meaning
129
The surprising importance of guesswork
130
Learning through what NLP teaches us
131
PART
2
NLP AND
26
SITUATIONS OR CHALLENGES
YOU MAY FACE
10.
Facing management challenges
135
Recognizing and dealing with bullying
135
Managing by objectives
138
Development of ideas and strategies for an
organization or group
140
Getting the best from meetings
143
Managing teams and projects
146
Managing others motivation
148
Managing time in others
152
Cinderella and behavioural traits in organizations
155
11.
Opportunities for personal development
159
Assertiveness in challenging situations
159
Confidence in your own abilities
163
Communicating verbally with others one to one
166
Managing your time
170
Managing your receptiveness to change
172
12.
Specific skills and capabilities to widen your range
177
Getting the best out of interviews
177
Writing reports
180
Contents
Managing
events
185
Persuading others to grant your unusual or
unexpected requests
188
Managing others anger and frustration
190
Communicating with people who do not immediately
understand
193
Influencing others emotions
197
Dealing with difficult people face to face
200
Dealing with difficult people on the phone
202
Dealing with difficult people in written
correspondence
205
Effective presentations
208
Selling: the consultative approach
212
Negotiation principles
214
Where to find out more about NLP and NLPfacilities
218
Glossary
220
Index
224
Have you ever wondered how some people constantly achieve success
in the workplace and in everyday life? Do you wish you knew more
about how they think and behave? Understanding NLP will take you a
step closer to sharing their success by showing you how to achieve
personal and organizational goals.
By applying the principles of NLP to the working environment and
describing familiar situations in jargon-free language, Understanding
NLP provides insights into:
management issues;
interpersonal differences;
bullying;
team performance;
the use of language;
•
running meetings;
•
selling and negotiation;
•
influencing skills;
•
presenting;
•
interviewing.
Full of real-life case studies and situations, it will provide clarity and
guidance in a remarkably simple and common sense way, helping you
to make radical changes in the way you approach people, life and
work.
Frances Kay acts as a consultant to specialist firms assisting them in
establishing and developing corporate networks and relationships for
their business development. With many years work experience
covering politics, diplomatic service and law, the majority of her time is
now spent writing, researching, editing and giving talks based on her
book topics. She is editor of The Good
Non
Retirement Guide
2009
and co-author with Patrick
Forsyth
of Tough Tactics for Tough Times
(both published by Kogan Page). With twenty books published to date,
her area of expertise is career management and self-development.
Neilson Kite has been a manager, businessman, director of a number
of knowledge industry companies, marketing consultant, mentor, coach
and trainer in management and communication techniques. He has
been widely published in the media on business topics and recently
undertook ground-breaking work for the United Nations International
Trade Centre and the European Union. He is a regular speaker at
national and international conferences on management, marketing and
communication topics.
Kogan Page
120
Pentonville Road
London
N1
9JN
United Kingdom
www. koganpage. com
Kogan Page US
525
South 4th Street,
#241
Philadelphia PA
19147
USA
Business and management
|
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| discipline | Psychologie Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
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| spelling | Kay, Frances 1949- Verfasser (DE-588)140053271 aut Understanding NLP strategies for better workplace communication ... without the jargon Frances Kay and Neilson Kite 1. publ. London [u.a.] Kogan Page 2009 X, 228 S. txt rdacontent n rdamedia nc rdacarrier Includes index. Neurolinguistic programming Business communication Neurolinguistisches Programmieren (DE-588)4192909-3 gnd rswk-swf Innerbetriebliche Kommunikation (DE-588)4203966-6 gnd rswk-swf Neurolinguistisches Programmieren (DE-588)4192909-3 s Innerbetriebliche Kommunikation (DE-588)4203966-6 s DE-604 Kite, Neilson Verfasser aut Digitalisierung UB Bayreuth application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017992810&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis Digitalisierung UB Bayreuth application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017992810&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Klappentext |
| spellingShingle | Kay, Frances 1949- Kite, Neilson Understanding NLP strategies for better workplace communication ... without the jargon Neurolinguistic programming Business communication Neurolinguistisches Programmieren (DE-588)4192909-3 gnd Innerbetriebliche Kommunikation (DE-588)4203966-6 gnd |
| subject_GND | (DE-588)4192909-3 (DE-588)4203966-6 |
| title | Understanding NLP strategies for better workplace communication ... without the jargon |
| title_auth | Understanding NLP strategies for better workplace communication ... without the jargon |
| title_exact_search | Understanding NLP strategies for better workplace communication ... without the jargon |
| title_full | Understanding NLP strategies for better workplace communication ... without the jargon Frances Kay and Neilson Kite |
| title_fullStr | Understanding NLP strategies for better workplace communication ... without the jargon Frances Kay and Neilson Kite |
| title_full_unstemmed | Understanding NLP strategies for better workplace communication ... without the jargon Frances Kay and Neilson Kite |
| title_short | Understanding NLP |
| title_sort | understanding nlp strategies for better workplace communication without the jargon |
| title_sub | strategies for better workplace communication ... without the jargon |
| topic | Neurolinguistic programming Business communication Neurolinguistisches Programmieren (DE-588)4192909-3 gnd Innerbetriebliche Kommunikation (DE-588)4203966-6 gnd |
| topic_facet | Neurolinguistic programming Business communication Neurolinguistisches Programmieren Innerbetriebliche Kommunikation |
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