Knowledge management primer
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| Hauptverfasser: | , , |
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| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
Routledge
2009
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| Schriftenreihe: | Routledge series in information systems
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| Online-Zugang: | Inhaltsverzeichnis |
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| 245 | 1 | 0 | |a Knowledge management primer |c Rajeev K. Bali, Nilmini Wickramasinghe, Brian Lehaney |
| 264 | 1 | |a New York [u.a.] |b Routledge |c 2009 | |
| 300 | |a XVIII, 135 S. |b Ill. | ||
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| 490 | 0 | |a Routledge series in information systems | |
| 500 | |a Includes bibliographical references and index | ||
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Datensatz im Suchindex
| _version_ | 1804138810107232256 |
|---|---|
| adam_text | Titel: Knowledge management primer
Autor: Bali, Rajeev K.
Jahr: 2009
Contents
List of Figures x
List of Tables xi
Preface xii
Acknowledgements xvi
Foreword by Prof. Jay Liebowitz xvii
1 What is Knowledge Management? 1
Introduction 1
Knowledge Management (KM) 1
How did Knowledge Management Come About? 2
Key Concepts 3
Data, Information, Knowledge and Wisdom 5
Conclusions 7
Summary 7
Review Questions 7
Discussion Questions 7
Case Exercise: Chicago Mercantile Exchange (CME Group) 8
Further Reading 14
References 14
2 Knowledge Strategies and Knowledge Capture 16
Introduction 16
Capturing Knowledge 17
Organizing Knowledge: A Strategic View 18
Intelligence Gathering 19
Measuring 20
Case Exercise: Problem Understanding in the East Slovakia Coal Industry 21
Conclusions and Summary 26
Review Questions 26
Discussion Questions 26
VII
CONTENTS
Case Exercise: Amazon 27
Further Reading 35
References 35
3 Knowledge Tools and Techniques 37
Introduction 37
Taxonomies and Ontologies 37
Data Mining Tools and Techniques 39
Steps in Data Mining 39
Business Intelligence and Analytics 40
Communities of Practice 42
Storytelling and the Power of Narrative 44
Have you Heard the One About . .. ? 44
Social Networks (and Social Networking Sites) 46
Social Networking (Internet-based) 47
Intellectual Capital 47
Knowledge Assets 48
Knowledge Nuggets 48
Conclusions 48
Summary 48
Review Questions 48
Discussion Questions 49
Case Exercise: Fujitsu UK 49
Further Reading 54
References 54
4 Knowledge Management: A Systems View 56
Introduction 56
General Systems and Hard Systems Thinking 57
Soft Systems Thinking 59
Case Exercise: Intervention in an Outpatient s department 64
Critical Systems Thinking 66
Conclusions and Summary 68
Review Questions 69
Discussion Questions 69
Case Exercise: Company X s IS Department (XIS) 69
Further Reading 81
References 81
5 Knowledge: The Organization, Culture and Learning 83
Introduction 83
The Learning Organization 83
The Importance of Organizational Culture 85
Organizational Culture 87
VIII
CONTENTS
Socio-technical Issues 93
Evolution of Knowledge Management Systems 98
Double Loop Learning 100
Conclusions 102
Summary 102
Review Questions 103
Discussion Questions 103
Case Exercise: Boeing Commercial Airplane Group 103
Further Reading 108
References 108
6 Applying Knowledge 111
Introduction 111
Creating Value from Knowledge 111
Succeeding with KM 112
Applications of KM 114
Relevance to Industry 117
Summary and Conclusions 118
Review Questions 119
Discussion Questions 119
Case Exercise: The Need for KM at Northrop Grumman 119
Further Reading 124
References 125
Epilogue 126
Glossary 127
Notes 132
Index 133
IX
Figures
1.1 Knowledge: Intersection of People, Process and Technology 2
1.2 The Traditional View of Data-Information-Knowledge-Wisdom 6
1.3 Sense-making and Knowledge 6
3.1 Essential Aspects of Data Mining 41
3.2 KARMAH Starwheel 43
3.3 Simple Social Network 47
4.1 A Grid of Social Theory 61
5.1 Levels of Mental Programming 86
5.2 Culture as both an Input and an Output 90
5.3 The Cultural Onion 91
5.4 Culture —The Organization and the External Environment 94
5.5 The Cultural Web 95
5.6 Activities and Framework for an Organization s IS Requirements 97
5.7 The Integration of MIS and Management 98
5.8 Knowledge: Intersection of People, Process and Technology 99
5.9 Single, Double and Triple Loop Learning 102
6.1 Boyd s 00DA Loop 113
6.2 The Intelligence Continuum 114
p
Tables
1.1 Key KM Concepts 4
2.1 Sample Intelligence Gathering Questions 20
3.1 Example of the Dewey Decimal System 38
3.2 The KARMAH Research Group s Spread of Competencies 43
3.3 Difference between Story and Narrative 45
4.1 Knowledge Constituitive Interests, SSM and Knowledge Management 63
4.2 Sources of Motivation 67
4.3 Sources of Power 67
4.4 Sources of Knowledge 68
4.5 Sources of Legitimation 68
4.6 Levels of Learning 73
4.7 XIS s Knowledge Requirements 75
5.1 Levels of Learning According to David Skyrme Associates (2008) 84
5.2 Kroeber and Kluckhohn s Cultural Traits 87
5.3 Robbins Ten Characteristics 89
6.1 Applications of KM 115
XI
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| spelling | Bali, Rajeev K. Verfasser aut Knowledge management primer Rajeev K. Bali, Nilmini Wickramasinghe, Brian Lehaney New York [u.a.] Routledge 2009 XVIII, 135 S. Ill. txt rdacontent n rdamedia nc rdacarrier Routledge series in information systems Includes bibliographical references and index Knowledge management Management information systems Unternehmen (DE-588)4061963-1 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 s DE-604 Unternehmen (DE-588)4061963-1 s DE-188 Wickramasinghe, Nilmini Verfasser aut Lehaney, Brian 1953- Verfasser (DE-588)1016850441 aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017309344&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Bali, Rajeev K. Wickramasinghe, Nilmini Lehaney, Brian 1953- Knowledge management primer Knowledge management Management information systems Unternehmen (DE-588)4061963-1 gnd Wissensmanagement (DE-588)4561842-2 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4561842-2 |
| title | Knowledge management primer |
| title_auth | Knowledge management primer |
| title_exact_search | Knowledge management primer |
| title_full | Knowledge management primer Rajeev K. Bali, Nilmini Wickramasinghe, Brian Lehaney |
| title_fullStr | Knowledge management primer Rajeev K. Bali, Nilmini Wickramasinghe, Brian Lehaney |
| title_full_unstemmed | Knowledge management primer Rajeev K. Bali, Nilmini Wickramasinghe, Brian Lehaney |
| title_short | Knowledge management primer |
| title_sort | knowledge management primer |
| topic | Knowledge management Management information systems Unternehmen (DE-588)4061963-1 gnd Wissensmanagement (DE-588)4561842-2 gnd |
| topic_facet | Knowledge management Management information systems Unternehmen Wissensmanagement |
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