Managing your documentation projects
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| Format: | Buch |
| Sprache: | Undetermined |
| Veröffentlicht: |
New York, NY
Wiley
1994
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| Schriftenreihe: | Wiley technical communication library
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| Online-Zugang: | Inhaltsverzeichnis |
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| 100 | 1 | |a Hackos, JoAnn T. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Managing your documentation projects |c JoAnn T. Hackos |
| 264 | 1 | |a New York, NY |b Wiley |c 1994 | |
| 300 | |a XIX, 629 S. |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Wiley technical communication library | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020364433&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
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Datensatz im Suchindex
| _version_ | 1804142994481217536 |
|---|---|
| adam_text | Contents
About the Author xi
Preface xiii
Part One Managing for Quality —An Introduction to Publications
Project Management 1
Chapter 1 Managing for Quality — A Process Model 7
Quality in technical publications — What value does it add? 9
Quality in technical publications is relative 10
All we need are standards 14
All we need are better people 15
All we need are better tools 18
Process as quality 19
Management as quality 20
Chapter 2 A Model of the Publications-Development Life Cycle 25
Why have a life-cycle model? 26
How is a model different from a prescription? 27
A five-phase model 28
Parallels to the product-development life cycle 37
An implementation plan for a development life cycle 42
Chapter 3 A Process-Maturity Model for Publications Organizations 44
Five-level publications-maturity model 46
Analyzing your organization 49
Level 0: Oblivious 50
Level 1: Ad hoc 53
Level 2: Rudimentary 58
Level 3: Organized and repeatable 63
Level 4: Managed and sustainable 69
Level 5: Optimizing 72
Managing in chaotic environments 74
Chapter 4 The Roles of the Project Manager 75
The characteristics of a good project manager 76
Part Two Starting the Project — The Information-Planning Phase 79
Chapter 5 Starting Projects on Time 85
When does a project start? 85
Getting publications in the communications loop 93
Participating on cross-functional design teams 94
Getting an early start 98
When is early too early? 99
Chapter 6 Defining the Need for Information 100
The tradition of needs analysis 100
When do we not need technical publications? 101
Taking a minimalist approach 103
The project manager s role in needs analysis 104
Chapter 7 Creating the Information Plan 106
Defining the purpose of the Information Plan 107
Understanding the purpose of the development project 110
Determining the publication goals and objectives 116
Analyzing the audiences for the publications 119
Developing a high-level task inventory 133
Selecting media 143
Chapter 8 Creating the Project Plan 145
Timing early planning activities 148
Setting up the planning team 150
Finding early indicators of project scope 153
Using page-count metrics 163
Making a preliminary estimate of required resources 171
Estimating project costs 185
Creating a resource spreadsheet 188
Creating a preliminary schedule of milestones 195
Assigning roles and responsibilities to team members 202
Selecting publication tools 203
Planning for translation and localization 205
Planning for testing 206
Planning for maintenance 207
Summary 208
Chapter 9 Managing the Phase 1 Review Process 210
Presenting alternative plans 213
Communicating tradeoffs 214
The quality/scope tradeoff 215
Part Three Establishing the Specifics —The Content-Specification
Phase 217
Chapter 10 Creating the Content Specifications 223
Understanding the purpose of the Content Specification 224
Determining goals and objectives 231
Analyzing product, audience, and environment 233
Performing a detailed task analysis 236
Organizing the publication 240
Estimating pages and graphics 245
Downsizing the publications 253
Combining the Information Plan and Content Specifications 255
Chapter 11 Revising the Project Plan 257
Reviewing the Content-Specification estimates 258
Estimating revision projects 259
Revising resource requirements and schedules 262
Leveling resources 277
Scheduling the next phase — Implementation 278
Planning for production 280
Chapter 12 Creating a Tracking System 282
Creating a new project spreadsheet 282
Creating a project-reporting spreadsheet 286
Instituting weekly staff progress reports and time sheets 286
Writing monthly progress reports 299
Chapter 13 Creating Project Standards 302
Creating style standards for text and graphics 302
Creating an information-control plan 304
Establishing a security plan 305
Tracking graphics 307
Establishing a document-control function 307
Chapter 14 Conducting the Content-Specification Reviews 309
Managing the content-review process 309
Negotiating changes in resources and schedules 314
Adding to your Project Management Notebook 315
Part Four Keeping the Project Running — The Implementation Phase 317
Chapter 15 Managing Phase 3: Implementation Activities 323
Establishing Phase 3 milestones 323
Scheduling Phase 3 milestones 333
Managing Phase 3 milestone reviews 335
Adding to the Project Management Notebook 340
Chapter 16 Keeping the Project Operating Smoothly 341
Communicating with your team 343
Promoting team unity 352
Helping writers manage themselves 358
Establishing an internal review process using peer editing 361
Instituting copyediting and developmental editing 369
Instituting productivity measures 377
Chapter 17 Tracking Progress 384
Producing interim drafts 385
Tracking interim project milestones and progress 391
Reporting project progress 394
Adding to the Project Management Notebook 396
Chapter 18 Managing Change 397
Tracking changes to the product and schedule 397
Managing changes to the publications project 410
Evaluating percent complete at the first-draft milestone 415
Adding resources to complete a project in Phase 3 417
Negotiating changes in scope 424
Negotiating changes in quality 425
Chapter 19 Developing Prototypes 427
Using the Content Specification as an early prototype 428
Developing a complete prototype 429
Establishing the details of the format 434
Establishing the details of the writing style 435
Establishing the details of the graphic style 437
Chapter 20 Introducing Usability Assessment 438
Managing usability assessments 440
Conducting tests during the planning phases 445
Conducting early prototype and formative testing of drafts 448
Conducting evaluative testing 451
Chapter 21 Anticipating Changes in the Development Life Cycle 455
The publications rework process 456
Anticipating the amount of rework 460
Changing the rework curve 461
Part Five Managing the Production Phase 463
Chapter 22 Managing Production Activities 467
Managing the production and review of the camera-ready draft 468
Planning for printing, binding, and packaging 470
Monitoring the production process 480
Supervising distribution 485
Adding to the Project Management Notebook 487
Chapter 23 Managing Indexing 488
Selecting a quality level for an index 488
Selecting an indexer 491
Blocking indexing time into the schedule 492
Chapter 24 Scheduling Copyediting 494
Using copyediting and formatting checklists and electronic styles 494
Blocking copyediting time into the schedule 495
Chapter 25 Managing the Translation and Localization Process 497
Finding the best translation vendor for your needs 498
Establishing glossaries of key technical terms 498
Minimizing translation problems 499
Establishing an internal-review process 501
Estimating translation costs 501
Blocking translation time into the schedule 503
Part Six Ending the Project — The Evaluation Phase 505
Chapter 26 Evaluating the Publications Project 511
Preparing the project wrap-up report 511
Calculating project statistics 519
Re-evaluating project dependencies 522
Creating and updating the project database 524
Conducting project wrap-up meetings internally and externally 525
Chapter 27 Evaluating the Publications Process 528
Gathering customer usability and quality information 530
Responding to the problems found 537
Conducting customer-satisfaction surveys 537
Conducting evaluative usability tests 541
Performing a root-cause analysis 542
Chapter 28 Evaluating the Publications Team 545
Conducting project-specific evaluations 545
Evaluating the successes and mistakes 547
Evaluating the performance of the team 548
Evaluating individual productivity 550
Evaluating the performance of the project manager 552
Developing productivity measures 553
Chapter 29 Preparing for the Project s Future 563
Preparing for maintenance 563
Archiving project records and materials 565
Preparing for the project end-of-life 568
Appendix A Information-Plan Template 571
Appendix B Audience-Analysis Checklist 577
Appendix C Environment-Analysis Checklist 580
Appendix D Content-Specifications Template 581
Appendix E Project Wrap-Up Report 586
Bibliography 591
Index 601
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| bvnumber | BV025981140 |
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| id | DE-604.BV025981140 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T22:40:36Z |
| institution | BVB |
| isbn | 0471590991 |
| language | Undetermined |
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| publisher | Wiley |
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| series2 | Wiley technical communication library |
| spelling | Hackos, JoAnn T. Verfasser aut Managing your documentation projects JoAnn T. Hackos New York, NY Wiley 1994 XIX, 629 S. Ill. txt rdacontent n rdamedia nc rdacarrier Wiley technical communication library HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020364433&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hackos, JoAnn T. Managing your documentation projects |
| title | Managing your documentation projects |
| title_auth | Managing your documentation projects |
| title_exact_search | Managing your documentation projects |
| title_full | Managing your documentation projects JoAnn T. Hackos |
| title_fullStr | Managing your documentation projects JoAnn T. Hackos |
| title_full_unstemmed | Managing your documentation projects JoAnn T. Hackos |
| title_short | Managing your documentation projects |
| title_sort | managing your documentation projects |
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