Public service performance perspectives on measurement and management

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500 |a Based on papers presented at the seminar Determinants of Performance in Public Organizations, held at Cardiff University, May 2004. 
500 |a Includes bibliographical references and index 
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adam_text PUBLIC SERVICE PERFORMANCE B/75732 PERSPECTIVES ON MEASUREMENT AND MANAGEMENT EDITED BY GEORGE A. BOYNE, KENNETH J. MEIER, LAURENCE J. O TOOLE JR. AND RICHARD M. WALKER CAMBRIDGE UNIVERSITY PRESS CONTENTS LIST OF FIGURES PAGE VII LIST OF TABLES VIII NOTES ON CONTRIBUTORS X INTRODUCTION 1 GEORGE A BOYNE, KENNETH J. MEIER, LAURENCE J. O TOOLE, JR AND RICHARD M. WALKER SUBJECTIVE AND OBJECTIVE MEASURES OF ORGANIZATIONAL PERFORMANCE: AN EMPIRICAL EXPLORATION 14 RHYS ANDREWS, GEORGE A. BOYNE AND RICHARD M. WALKER ALL MEASURES OF PERFORMANCE ARE SUBJECTIVE: MORE EVIDENCE ON US FEDERAL AGENCIES 35 GENE A. BREWER A QUALITATIVE EVALUATION OF PUBLIC SECTOR ORGANIZATIONS: ASSESSING ORGANIZATIONAL PERFORMANCE IN HEALTHCARE , 55 RACHAEL ADDICOTT AND EWAN FERLIE QUANTITATIVE APPROACHES TOWARDS ASSESSING ORGANIZATIONAL PERFORMANCE 75 PETER C. SMITH CONSEQUENCES OF GOAL AMBIGUITY IN PUBLIC ORGANIZATIONS 92 YOUNG HAN CHUN AND HAL G. RAINEY PERFORMANCE CONTROL AND PUBLIC ORGANIZATIONS 113 PATRICK KENIS BUREAUCRATIC RED TAPE AND ORGANIZATIONAL PERFORMANCE: TESTING THE MODERATING ROLE OF CULTURE AND POLITICAL SUPPORT 130 SANJAY K. PANDEYAND DONALD MOYNIHAN ALL THAT GLITTERS IS NOT GOLD: DISAGGREGATING NETWORKS AND THE IMPACT ON PERFORMANCE 152 KENNETH J. MEIER, LAURENCE J. O TOOLE, JR. AND YI LU *. CONTENTS 10 NETWORK EVOLUTION AND PERFORMANCE UNDER PUBLIC CONTRACTING FOR MENTAL HEALTH SERVICES 171 KEITH G. PROVAN, H. BRINTON MILWARD AND KIMBERLEY ROUSSIN ISETT 11 THE DESIGN AND MANAGEMENT OF PERFORMANCE-BASED CONTRACTS FOR PUBLIC WELFARE SERVICES 189 YOUSEOK CHOI AND CAROLYN J. HEINRICH 12 OUTSOURCING GOVERNMENT INFORMATION TECHNOLOGY SERVICES: AN AUSTRALIAN CASE STUDY 212 GRAEME A. HODGE AND ANNE C. ROUSE 13 INTERNATIONAL COMPARISONS OF OUTPUT AND PRODUCTIVITY IN PUBLIC SERVICE PROVISION: A REVIEW 233 MARY O MAHONY AND PHILIP STEVENS 14 PUBLIC MANAGEMENT AND GOVERNMENT PERFORMANCE: AN INTERNATIONAL REVIEW 254 MELISSA FORBES, CAROLYN J. HILL AND LAURENCE E. LYNN, JR. 15 WHAT DRIVES GLOBAL E-GOVERNMENT? AN EXPLORATORY ASSESSMENT OF EXISTING E-GOVERNMENT PERFORMANCE MEASURES 275 ERIC W. WELCH, M. JAE MOON AND WILSON WONG 16 PUBLIC MANAGEMENT AND ORGANIZATIONAL PERFORMANCE: AN AGENDA FOR RESEARCH 295 GEORGE A. BOYNE, KENNETH J. MEIER, LAURENCE J. O TOOLE, JR. AND RICHARD M. WALKER INDEX 312
adam_txt PUBLIC SERVICE PERFORMANCE B/75732 PERSPECTIVES ON MEASUREMENT AND MANAGEMENT EDITED BY GEORGE A. BOYNE, KENNETH J. MEIER, LAURENCE J. O'TOOLE JR. AND RICHARD M. WALKER CAMBRIDGE UNIVERSITY PRESS CONTENTS LIST OF FIGURES PAGE VII LIST OF TABLES VIII NOTES ON CONTRIBUTORS X INTRODUCTION 1 GEORGE A BOYNE, KENNETH J. MEIER, LAURENCE J. O'TOOLE, JR AND RICHARD M. WALKER SUBJECTIVE AND OBJECTIVE MEASURES OF ORGANIZATIONAL PERFORMANCE: AN EMPIRICAL EXPLORATION 14 RHYS ANDREWS, GEORGE A. BOYNE AND RICHARD M. WALKER ALL MEASURES OF PERFORMANCE ARE SUBJECTIVE: MORE EVIDENCE ON US FEDERAL AGENCIES 35 GENE A. BREWER A QUALITATIVE EVALUATION OF PUBLIC SECTOR ORGANIZATIONS: ASSESSING ORGANIZATIONAL PERFORMANCE IN HEALTHCARE , 55 RACHAEL ADDICOTT AND EWAN FERLIE QUANTITATIVE APPROACHES TOWARDS ASSESSING ORGANIZATIONAL PERFORMANCE 75 PETER C. SMITH CONSEQUENCES OF GOAL AMBIGUITY IN PUBLIC ORGANIZATIONS 92 YOUNG HAN CHUN AND HAL G. RAINEY PERFORMANCE CONTROL AND PUBLIC ORGANIZATIONS 113 PATRICK KENIS BUREAUCRATIC RED TAPE AND ORGANIZATIONAL PERFORMANCE: TESTING THE MODERATING ROLE OF CULTURE AND POLITICAL SUPPORT 130 SANJAY K. PANDEYAND DONALD MOYNIHAN ALL THAT GLITTERS IS NOT GOLD: DISAGGREGATING NETWORKS AND THE IMPACT ON PERFORMANCE 152 KENNETH J. MEIER, LAURENCE J. O'TOOLE, JR. AND YI LU *. CONTENTS 10 NETWORK EVOLUTION AND PERFORMANCE UNDER PUBLIC CONTRACTING FOR MENTAL HEALTH SERVICES 171 KEITH G. PROVAN, H. BRINTON MILWARD AND KIMBERLEY ROUSSIN ISETT 11 THE DESIGN AND MANAGEMENT OF PERFORMANCE-BASED CONTRACTS FOR PUBLIC WELFARE SERVICES 189 YOUSEOK CHOI AND CAROLYN J. HEINRICH 12 OUTSOURCING GOVERNMENT INFORMATION TECHNOLOGY SERVICES: AN AUSTRALIAN CASE STUDY 212 GRAEME A. HODGE AND ANNE C. ROUSE 13 INTERNATIONAL COMPARISONS OF OUTPUT AND PRODUCTIVITY IN PUBLIC SERVICE PROVISION: A REVIEW 233 MARY O'MAHONY AND PHILIP STEVENS 14 PUBLIC MANAGEMENT AND GOVERNMENT PERFORMANCE: AN INTERNATIONAL REVIEW 254 MELISSA FORBES, CAROLYN J. HILL AND LAURENCE E. LYNN, JR. 15 WHAT DRIVES GLOBAL E-GOVERNMENT? AN EXPLORATORY ASSESSMENT OF EXISTING E-GOVERNMENT PERFORMANCE MEASURES 275 ERIC W. WELCH, M. JAE MOON AND WILSON WONG 16 PUBLIC MANAGEMENT AND ORGANIZATIONAL PERFORMANCE: AN AGENDA FOR RESEARCH 295 GEORGE A. BOYNE, KENNETH J. MEIER, LAURENCE J. O'TOOLE, JR. AND RICHARD M. WALKER INDEX 312
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spelling Public service performance perspectives on measurement and management ed. by George A. Boyne ...
1. publ.
Cambridge [u.a.] Cambridge Univ. Press 2006
XVII, 319 S. Ill. 26 cm
txt rdacontent
n rdamedia
nc rdacarrier
Based on papers presented at the seminar Determinants of Performance in Public Organizations, held at Cardiff University, May 2004.
Includes bibliographical references and index
Erfolgskontrolle swd
Kwantitatieve analyse gtt
Leistungsmessung swd
Overheidsdiensten gtt
Prestatiebeoordeling gtt
Qualitätsmanagement swd
Öffentliche Dienstleistung swd
Öffentlicher Sektor swd
Administrative agencies Management Evaluation Congresses
Public administration Evaluation Congresses
Total quality management in government Congresses
Comparative government Congresses
(DE-588)1071861417 Konferenzschrift gnd-content
Boyne, George A. Sonstige oth
http://www.loc.gov/catdir/enhancements/fy0704/2007273522-t.html Table of contents only
http://www.loc.gov/catdir/enhancements/fy0704/2007273522-d.html Publisher description
http://www.loc.gov/catdir/enhancements/fy0733/2007273522-b.html Contributor biographical information
GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016461229&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle Public service performance perspectives on measurement and management
Erfolgskontrolle swd
Kwantitatieve analyse gtt
Leistungsmessung swd
Overheidsdiensten gtt
Prestatiebeoordeling gtt
Qualitätsmanagement swd
Öffentliche Dienstleistung swd
Öffentlicher Sektor swd
Administrative agencies Management Evaluation Congresses
Public administration Evaluation Congresses
Total quality management in government Congresses
Comparative government Congresses
subject_GND (DE-588)1071861417
title Public service performance perspectives on measurement and management
title_auth Public service performance perspectives on measurement and management
title_exact_search Public service performance perspectives on measurement and management
title_exact_search_txtP Public service performance perspectives on measurement and management
title_full Public service performance perspectives on measurement and management ed. by George A. Boyne ...
title_fullStr Public service performance perspectives on measurement and management ed. by George A. Boyne ...
title_full_unstemmed Public service performance perspectives on measurement and management ed. by George A. Boyne ...
title_short Public service performance
title_sort public service performance perspectives on measurement and management
title_sub perspectives on measurement and management
topic Erfolgskontrolle swd
Kwantitatieve analyse gtt
Leistungsmessung swd
Overheidsdiensten gtt
Prestatiebeoordeling gtt
Qualitätsmanagement swd
Öffentliche Dienstleistung swd
Öffentlicher Sektor swd
Administrative agencies Management Evaluation Congresses
Public administration Evaluation Congresses
Total quality management in government Congresses
Comparative government Congresses
topic_facet Erfolgskontrolle
Kwantitatieve analyse
Leistungsmessung
Overheidsdiensten
Prestatiebeoordeling
Qualitätsmanagement
Öffentliche Dienstleistung
Öffentlicher Sektor
Administrative agencies Management Evaluation Congresses
Public administration Evaluation Congresses
Total quality management in government Congresses
Comparative government Congresses
Konferenzschrift
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