Work with display units - world wide work proceedings of the 6th International Scientific Conference on Work with Display Units, WWDU 2002 - world wide work, Berchtesgaden, May 22 - 25, 2002
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| 245 | 1 | 0 | |a Work with display units - world wide work |b proceedings of the 6th International Scientific Conference on Work with Display Units, WWDU 2002 - world wide work, Berchtesgaden, May 22 - 25, 2002 |c publ. Ergonomic, Institut für Arbeits- und Sozialforschung Forschungsgesellschaft mbH, Berlin. H. Luczak ... ed. |
| 264 | 1 | |a Berlin |b Ergonomic, Inst. für Arbeits- und Sozialforschung |c 2002 | |
| 300 | |a XII, 713 S. |b Ill., graph. Darst. : 30 cm | ||
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Contents .
Contents
Opening Plenary Session Keynotes
Visual Displays Developments of the Past, the Present and the Future 2
Holger LUCZAK, Olaf Oehme
Stress at Work and Occupational Health: The ICT Perspective 6
Bengt KNAVE
Enabling World Wide Work In The Digital Economy 8
Halimahtun M. KHALID
Quality of Working Life and Health in a Networked Society 14
Pascale CARAYON
Electronic Product Development (ePD) for Mass Customization 17
Martin HELANDER and Jianxin Jiao
Basic Aspects of World Wide Work
Macroergonomic Issues of WWDU
Organizational and Data System Changes: Psychosocial Aspects 22
Kari LINDSTROM, Juha Kinnunen and Merja Turpeinen
Bridging Between Process and Tasks: A Role for Job Design 25
Catherine HAJNAL, Yijia (Richard) Bi
Intensification of Work and New Information Technologies 27
Pekka HUUHTANEN
Towards Innovative IT Practices in Surveying Work in Sweden 29
Gunvor CARD and Kari Lindstrom
Ergonomy for Living in a World Community 31
Satria DARSA
Towards Unification of Cognitive Technologies 33
Jari LAARNI
ICT for Deepening Human Qualities
Ethics for Improving People ICT Relationships 35
Jacques BERLEUR
Human Needs in the ICT society 40
Gunilla BRADLEY
E Business Management Practices: A Humanitarian Effort? 42
Catherine HAJNAL
Predicting Burnout Syndromes in Service Organizations (research in progress) 44
Fabian von SCHEELE
Cross Cultural and Diversity Issues of WWDU
Gender, Status and Computer Mediated Communication 46
Lillemor ADRIANSON
Constraints on the Usability of Computers in Developing Countries 49
Carl Martin ALLWOOD
Underrepresentation of Women and Minorities in the IT Workforce: Job and Organizational Issues 53
Pascale CARAYON, Maria J. Brunette, Maria C. Haims and Peter Hoonakker
Can an American Type Office Be Accepted in Japan? Ergonomics Study on Japanese and
American Office Systems 56
Kageyu NORO Ryohei Tanaka
Analysis and Structuring of the Interaction Areas for a Chinese User Interface 58
Kerstin ROSE, Long Liu and Detlef Zuhlke
Proceedings of the Conference WWDU2002 World Wide Work May 22 25, 2002 Berchtesgaden
II Contents
Human Computer Systems
e Learning and Internet Training 62
Helmut KRUEGER, Sissel Guttormsen Schar, Peter J. Haubner
Longitudinal Study in a Financial Institution 66
Pekka HUUHTANEN, Tia Ristimaki, Tuula Leino
Usability Engineering at the Workplace 68
Chris STARY
Promoting universal access in Health Telematics 71
Constantine Stephanidis
Standards and Guidelines for Web based User Interfaces 74
Jurgen ZIEGLER
Organizational Interventions: Concepts and Methods 77
Kan LINDSTROM and Gunvor Gard
Customer Contact Centres: Perspectives in Work Organisation 79
Sebastiano BAGNARA, Roberto Bugatti, Franceses Gabrielli, and Antonio Morawetz
Product Descriptions for E Tailing Using the Copeland/Bucklin and Kano Models 82
Nancy J. LIGHTNER
Humans on the Net 85
Gunilla BRADLEY
Macroergonomics in WWDU: What About Computer and Information System Security? 87
Pascale CARAYON and Sara Kraemer
Networks
Working in Networks
Building the Internet Lessons from Railways 92
Reima SUOMI
Internetics and Intemomics: Human Factors of the Global Network Interactions 95
GennadyE. ZHURAVLYOV
Competence Modelling as a Basis for Formation of SME Networks The SME Chains Approach 98
Bengt HENOCH, Kurt Sandkuhl, Elsa Gonzalez
Visualization and navigation of networked information spaces: the Matrix Browser 101
Veit BOTSCH and Christoph Kunz
Longitudinal Characteristics of Proprioceptive Memory on Keystrokes: Designing for an
Enhanced Authentication System Using pressures of Keystroke 104
Kentaro KOTANI and Ken Horii
Intermedia Synchronisation in Network Design: Using an Adaptive Psychophysical Method to
Specify the Perceivable Audio Visual Delay 107
Hans Jorg ZUBERBUHLER, Stefan Ruegg, Helmut Krueger, and Albert Kundig
Implementation of Multimedia Systems in Organizations
SUCCESS Factor Implementation Strategy Why Having A Good Learning Software Is Not Enough 110
Melanie FROLICH, Dagmar Gude
CLIX Campus and the imc Higher Education eLearning Network:
A Private Public Partnership Approach to Creating New Educational Environments 113
Tilman KUCHLER, Sven Kayser
Design of a Web Based Quality Management System to Ensure the Company's Process Knowledge 116
Alexander KUENZER, Olaf Oehme, Dirk Mackau and Dirk Kabel
Integral II: A Web Based E learning Approach 119
Ralph REUTH, Dagmar Gude, Markus Seeding and Ludger Schmidt
E Leaming as a Driving Force for Organizational Change at Universities 122
Stephan TRAHASCH
Proceedings of the Conference WWDU 2002 World Wide Work May 22 25, 2002 Berchtesgaden
Contents III
Internet Aspects
A procedure for Automatic Transformation of Standard Dialogs into Forms of the Internet 125
Klaus Peter FAHNRICH, Benedikt Bietzker and Rico Saupe
From WWDU to EWDU Usability of Edutainment Applications 128
Andreas M. HEINECKE
The Challenge to the Concept of Usability from Mobility and the Internet 131
Anker Helms JORGENSEN
The Mobile Intranet: Managing People and Information in a Distributed Organization 133
Andreas LARSSON, Tobias Larsson and Peter Torlind
A Personal Authentication with Keystroke Timing Patterns 136
Toshimitsu YAMAGUCHI, Kazuhiro Notomi and Hiroaki Ishii
Educational Systems
Electronic Submission: The System Requirements, Design and Analysis 138
D.E. COOK, D.W. Salt, J. Gorman, G. Frost, M. Gell, P. Gharmount
Multimedia in Learning Process Systems Engineering 141
Boris GAUSS, Christopher Hausmanns, Leon Urbas and Gunter Wozny
HCI Issues in Practical Lessons via Internet 144
Andreas M. HEINECKE
LogEduGate Logistics Education Gate Integrative and Multimedial Platform for Training in Logistics 147
Uta Spdrer, Axel MAYKUSS, Axel Kuhn
Using Computer Based Training (CBT) to Instruct Company Occupational Health and Safety Experts 149
Manfred RENTROP
Learning Environments on the Web and Their Impact on Education
Web Based Augmented Reality (AR) in Vocational Education 150
Martin FRENZ, Stefan Wiedenmaier, Kirstin Lenzen
How to Overcome Existing Barriers for the Successful Use of Information and Communication
Technology in the Context of Transnational Co operation 153
Tanja NOELLE, Carlos Pereira and Richard Durst
The Knowledge Master A Virtual Learning Environment in Further Education 157
Heinz MANDL, Katharina Schnurer and Katrin Winkler
Towards Ubiquitous Web Based Learning 160
Max MUHLHAUSER
Some Impacts of the Web on School Education from a Systemic Point of View 164
Dieter SPANHEL
Types of Workforms
Changes in Work
Unions Future in the Online World 168
Peter ALTENBURG
Functional Requirements for Knowledge Sharing Communities 171
Sandra Garrett and Barrett CALDWELL
The Lifecycle of Competencies in Media Industry 174
Niina HELMINEN, Sanna Suolanen, Eila Jarvenpaa and Stina Immonen
Work @ Home: The Joy of Flex!? Alternating Telework as an Organisational Challenge 178
Michael JACKEL, Christoph Rovekamp
Implementation of an Intranet for Internal Communication Purposes 181
Stefanie Muller, Frank HEIDMANN
Knowledge Management in Design Education 183
Aukje THOMASSEN, Emile Bijk
Proceedings of the Conference WWDU 2002 World Wide Work May 22 25, 2002 Berchtesgaden
IV Contents
Working in Call Centers Risks and Chances
Session: "Working in Call Centers Risks and Chances The Project "CCall" 186
Alfred BENNINGHOVEN
Working Conditions in CallCenters: Successfully and Healthy 188
Alfred BENNINGHOVEN
Demands on Call Centre Agents Results and Solutions 190
Half SCHWEER, Andreas Genz
When the Voice Refuses to Smile the Impact of CC Work on the Voice 193
Anja SPORTELLI
The Integration of Handicapped People in Call Centre Work Results from the CCall Project 195
Ralf SCHWEER, Andreas Genz
Basic Research in CSCW
Integration of Videoconferencing Technologies in Distributed Computer Cooperative Work;
Preliminary Results from the Communicate IT Project 197
Marc ARIAL, Sissel Guttormsen Schar and Helmut Krueger
Time Delay Tolerance in Computer Supported Cooperative Work 199
Enlie Wang Barrett CALDWELL and Kan Zhang
Requirements for Software Support in Concurrent Engineering Teams 202
Dirk KABEL, Tanja Noelle, Holger Luczak
Diffusion of Computer Supported Collaborative Work (CSCW) an Information Systems Perspective 205
Arnd KLEIN, Helmut Krcmar
A Cognitive Engineering Approach to Computer Supported Cooperative Design 208
Ludger SCHMIDT and Holger Luczak
User friendly Visualization of Object Versions and Archives in Collaborative Computer Work 211
GertZULCH, Sascha Stowasser
CSCW Applications
Support of Interorganizational Cooperation. VIATeamllp An Internet Based Tool for Work Groups 214
Stephan KILLICH and Holger Luczak
An Open Framework for Shared Workspaces to Support Different Cooperation Tasks 217
Alexander KUENZER and Ludger Schmidt
Visual Interfaces to Coordinate Real time Decision Making in Hierarchical Structures and
Their Application to Fire Systems 220
Mie NAKATANI, Shinobu Yamazaki and Shogo Nishida
Group Decision Support System for Emergent Situation Based on Communication and Work Flow Model 223
Mle NAKATANI, Tserennadmld Badraa and Shogo Nishida
The Importance of Remote Maintenance for Equipment Manufacturers Competitiveness and
their Customer Satisfaction 226
Paula Alexandra SILVA and Antonio Lucas Soares
Virtual Environments
Virtual Workplaces for Supervision of Manufacturing Systems 229
Engelbert WESTKAMPER
Ergonomic Evaluation with Human Models in Virtual Environments 233
Wilhelm BAUER, Hans Jorg Bullinger Manfred Dangelmaier, Angelos Amditis
Emerging Issues in the Productive Use of Virtual Environments 236
Wilhelm BAUER, Peter Kern, Frank Haselberger
Evaluating Task Performance in Immersive Virtual Environments 240
Halimahtun M. KHALID, Choo Chiaw Ting
Supporting Concurrent Engineering in Conceptual Product Design Using Virtual Environment 244
Alvin YEO, Halimahtun M. Khalid
Proceedings of the Conference WWDU2002 World Wide Work May 22 25, 2002 Berchtesgaden
Contents \j
Virtual Conferences l lll
Virtual Communities A Virtual Session on Virtual Conferences 247
Ahmet E. CAKIR
CybErg'2002: Ergonomics for Human and Community Development 253
Andrew THATCHER
Call Center Agent Network A strategy against "cubicalization": A virtual community for
Call Center workers in the information industry 256
Bernhard RAESTRUP
A Constructivist Based Virtual Training Environment for Novice Car Driver 259
Chwen Jen CHEN, Eve Cheong Chung Sze, Kok Keong Seetoh, Choon Yong Tay
Electronic Catalog for Online Product Customization 262
Jianxin JIAO, Mitchell M. Tseng
A Grammar Tool for Sentence Generation and Cross Language Communication 265
PVS RAO
Development, Usability, and Design
Beyond Usability Understanding Human Needs
Symbolic Self Completion on Personal Homepages 270
Katrin BORCHERDING, Michael Schumacher
Usability Engineering of eLearning Software 272
Hilko DONKER
The Importance of a Software's Pragmatic Quality Depends on Usage Modes 275
Marc HASSENZAHL, Robert Kekez, Michael Burmester
Joy of Use Determinants of Joy 277
Michael HATSCHER
Propagating Usability in a Technology Prone Company: Challenges and Strategies at Siemens ICM 279
Pia HONOLD, Matthias Schneider Hufschmidt
A Model of Usability Engineering Costs for International User Interface Design 281
Kerstin ROSE, Long Liu, DetlefZuhlke
Emotional Ergonomics: A Method to Evaluate a Vehicle's Design Features 285
Rainer WIELAND
Usability Engineering Processes, Methods, and Cases
User Centred Design for a Digital Welding Machine 287
Michael BURMESTER, Andreas Beu, Heinz Hack! Franz Niedereder
Requirements Analysis as a Means for Designing an e Business System Application and
Comparison of Two Competing Methods 290
Kai Christoph HAMBORG, Gaby Wenneker, Frank Ollermann, Rainer Wessler, Marc Hassenzahl
Ergusto: Ergonomic Customizing of SAP R/3 293
Jorn HURTIENNE, Jochen Prumper, Reinhard Linz
What the Relationship Between Correct Recognition Rates and Usability Measures Can Tell Us
About the Quality of a Speech Application 296
Matthias PEISSNER
Re Design of CONNEXX Hearing Instrument Fitting Software A Case Study 299
Nina SANDWEG, Sonja Pedell, Axel Platz, Klaus Peter Schneider, Pia Honold, Daniela Hermann, Eduard Kaiser
How Do You Design a 3 D Interface? 302
Katharina SEIFERT, Thorb Baumgarten Thomas Kuhnt Siegmund Pastoor
Using Server Log Files to Assess a Web Site's Usability: The ErgoMind Indices 305
Rainer WESSLER, John Geier, Franz Koller
Proceedings of the Conference WWDU 2002 World Wide Work May 22 25, 2002 Berchtesgaden
yi contents
Design of Interfaces for Effectively Working with Others
Design of a Database System for the Development, Exchange and Shared Usage of Presentations 307
Christian NOSS, Sven Schafermeier
Interface Design as Key Factor to Support Communication in Web Based Scenarios 309
Ralph BRUDER
User Centred Design of an Intranet Solution for a Broadcasting Station 313
Petra GERSCH, Ralph Bruder, Norbert Brackmann, Juergen Werwinski
Improving the Usability of a Web Based Learning System 315
Thomas HOFMANN, Christian Noss, Frank Leidermann, Harald Weber
www.erco.com: "Light Not Luminaires": A Strategy Goes Virtual 317
Kay PAWLIK
Models of Culture and Their Applicability for Designing User Interfaces 319
Kerstin ROSE
Design for All Employing Standards and Guidelines
Employing Universal Design in an Internet City Guide Case Study of an Evaluation and
Retrofitting Process 322
Brigitte BORNEMANN JESKE
Web Design as Universal Design 325
Christian Buhler, Rainer WALLBRUCH
Barrier Free Design in Office Work with Visual Display Terminals 328
Klaus BUHMANN
Project BIK (Barrierefrei informieren und kommunizieren) Information and Communication
Without Barriers 331
Detlef GIRKE, Thomas Lilienthal, Karsten Warnke, Michael Zapp
Microsoft PowerPoint Presentations for Visually Impaired Persons 333
Erdmuthe MEYER ZU BEXTEN, Martin Jung, Marco Gackler
Web Browsing Assistive System for Dyschromatopsia 335
Takehito NAKAYA, Hiroyuki Miyamoto
Computers and Moods
Relationship Between Emotion and Motion in Manual Works 337
Hiroko HAYASHI, Hiroyuki Miyamoto
Trajectories of a Robot for Personal Services 339
Hiroyuki MIYAMOTO, Munetatsu Ozawa
Affective Computing in Multi modal Interaction 342
Antje WIRTH
Automatic Recognition of Moods in HCI by Means of Mouse and Keyboard 344
Philippe ZIMMERMANN, Sissel Guttormsen Schar, Brigitta Danuser, Helmut Krueger
Product Development
Organisational Maturity of User Orientation in the Product Creation Process .347
Tom BOSSER
Towards Healthy VDU work Integrating Health and Usability Considerations into Software Development 350
Carl ABORG, Inger Boivie, Jenny Persson
Usability, Comfort and Security: Indispensable Requirements in the Design to Guarantee the Pleasurable
Interaction of the Users with the Smarts Products 352
Anamaria de MORAES, Bianka C.Frisoni, Manuela Macario, Claudio N. V. de Melo
Intercultural Differences in the Interaction between Drivers and Driver Information Systems 355
Peter ROSSGER
Usability of Menu structures and Navigation Keys in Mobile Phones: A Comparison of the
Ease of Use in Three Different Brands 359
Martina ZIEFLE
Proceedings of the Conference WWDU 2002 World Wide Work May 22 25, 2002 Berchtesgaden
Contents VII
Designing a Dynamic System Traffic Control of a Freight Railway 362
Anamaria de MORAES, Claudia Renata Mont'Alvao, Manuela Quaresma, Alexandre M Dresch, Rosane Schonblum
Verifying Ergonomic, User knowledge, Behavioral, Health and Productivity of an Office
Ergonomics Intervention in a Field Experiment
An Overview of a Longitudinal Quasi Experimental Field Study to Evaluate the Effects of an Office Ergonomics
Training and a New Chair on Quality of Work Life, Health and Productivity 365
Ben AMICK, III, Michelle Robertson, Kelly DeRango Noe Palacios, Paul Allie, Ted Rooney, Lianna Bazzani
The Productivity Consequences of Office Ergonomics Training and an Economically Designed Chair 368
Kelly DeRango Ben AMICK III, Michelle Robertson, Noe Palacios, Paul Allie, Ted Rooney, Lianna Bazzani
The Health Consequences of an Office Ergonomics Training Coupled with an Ergonomically Designed Chair:
Preliminary Results 371
Ben AMICK, III, Michelle Robertson, Kelly DeRango, Noe Palacios, Paul Allie, Ted Rooney, Lianna Bazzani
Building a Transdisciplinary Team for User Centered Design 374
Noe PALACIOS, Michelle Robertson, Ben Amick III, Paul Allie
The Impact of an Office Ergonomics Training on Worker Knowledge, Behavior and Musculoskeletal Risk 376
Michelle ROBERTSON, Ben Amick III, Kelly DeRango Noe Palacios, Ted Rooney, Paul Allie, Lianna Bazzani
Interfaces Devices
Augmented Reality
Augmented Reality for Industrial Applications A New Approach to Increase Productivity ? 380
Werner SCHREIBER, Thomas Alt, Martin Edelmann, Silke Malzkorn Edling
Ergonomics of Head Mounted Displays and Studies About Effects on Eye Physiology and Well Being 382
Martin EDELMANN, Silke Malzkorn Edling, Werner Schreiber, Thomas Alt
A Hybrid Tracking Approach for Augmented Reality Applications 384
Stefan LEHMANN
Comparison between the Strain Indicator HRV of a Head Based Virtual Retinal Display and LC Head
Mounted Displays for Augmented Reality 387
Olaf OEHME, Stefan Wiedenmaier, Ludger Schmidt, Holger Luczak
AR for Mobile Healthcare Information Systems: Do Display Units Take Human Factors into Consideration? 390
Elke REUSS, Marino Menozzi,
Augmented Reality Applications for Effective Manufacturing and Service 393
Arnold Stadtler, Stefan WIEDENMAIER
Assistive Technology
Experimental Interfaces for a Locomotion Assistance Device 396
Yacine BELLIK, Rene Farcy
Information Kiosks for All: Issues of Tactile Access 399
Grigori EVREINOV, Roope Raisamo
A Wearable Monitor of Music Notation for Visually Impaired Musicians 402
Tatiana EVREINOVA, Roope Raisamo
A Quantification of Capability Thresholds to Assist in User Interface Design for the Elderly 405
Kieran WALSH, Thomas Waldmann
Visibility and Characteristics of the Mobile Phones for Elderly People 408
Tomoyuki WATANABE, Masako Omori, Jo Takai, Hiroki Takada, Masaru Miyao
How to Bridge the Gap Between Mass Market Production and Usability for People with Special Needs 411
Volker BOGACKI, Matthias Schneider Hufschmidt
Assisting the Driver? Display Systems in Cars and Trucks
Assisting the Driver? Display Systems in Cars and Trucks 413
Matthias ROETTING
The Development of Driver Assistance Systems Following Usability Criteria 416
Kurt LANDAU
Proceedings of the Conference WWDU 2002 World Wide Work May 22 25, 2002 Berchtesgaden
Visual Feedback of Advanced Driver Assistance Systems via HUD 419
Rainer MARSTALLER, Manfred Schweigert, Heiner Bubb
Driver Information Systems: The Problem of Driver Distraction 423
Peter ROSSGER
Acoustic User Interface for Car Information Tools Evaluation of the Number of Sound Source
and Timbre 425
Hidenobu TAKAO, Hiroaki Ishii, Kageyu Noro
Performance Aspects
Screen Design Aspects of Computer Supported Reading 427
Gjertrud W. KAMSTRUP, Anne Use Rygvold, Bjorn Gunnar Saltnes
What if CRT is better than TFT, or is Visual Productivity more important than Comfort at VDUs? 430
Marino MENOZZI, Thomas Studeli, Urs Napflin, Helmut Krueger, Kazuo Koga
New Computer Mouse developed to prevent Mouse Arm Syndrome 433
Johan ULLMAN, Fredrik Wartenberg, Pia Oilman, Nils Kangas
Evaluation of Input Devices for 3D Navigation in Medical Applications 435
Matthias GOBEL, Wolfgang Friesdorf
Using Mouse and Keyboard under Time Pressure: Preference, Strategies and Learning 438
Anker Helms JORGENSEN, Anne Helene Garde, Bjarne Laursen, and Bente Rona Jensen
Influence of Frame Rate and Latency on Performance in a 3D Exploration Task with a Display System
with Movement Parallax 441
Urs NAEPFLIN, Marino Menozzi
Measurement, Evaluation and Certification
Evaluation Aspects
Usability Core Feature of Interactivity
Empirical Results of Audience Research on Internet and E Business Communication 444
Hans Juergen BUCHER
Usability Evaluation of Interactive Systems Using Trevis 447
Michael HAHNEL, Nico Hamacher, Karl Friedrich Kraiss
WebSCORE A Structured Method for Evaluating Web Applications 450
Frank HEIDMANN, Jurgen Ziegler
Evaluation of POI Systems by Logfile Recording 452
Andreas M. HEINECKE
The Measurement of Trust in Web Site Evaluations 455
Sylvia MANZ
The Combined Walkthrough: Combining Cognitive, Behavioral, and Affective Methods in
Human Computer Interaction 458
Timo PARTALA
Psychophysiological Recording of Different Kinds of Strain at Visual Display Units
Laboratory Estimation of Driving Safety During VDU Device Operation 461
Matthias GOBEL
Stress and Musculoskeletal Disorders in Computer Work 464
Ulf LUNDBERG, Mikael Forsman, Gunilla Zachau, Mats Eklof, Gunnar Palmerud, Bo Melin, Roland Kadefors
The Suitability of the 0.1 Hz Component of Heart Rate Variability for Usability Testing 467
Peter NICKEL, Carsten Schomann, Inga Meyer, Friedhelm Nachreiner
Psychophysiological Determination of Stress Strain Processes During Multi Tasking 470
Florian SCHAEFER, Wolfram Boucsein
Effects of Background Noise During HCI as Indicated by Brain Potentials of Visual Attention 473
Michael TRIMMEL, Gerhard Polzl
Proceedings of the Conference WWDU 2002 World Wide Work May 22 25, 2002 Berchtesgaden
Contents 1^
Assessment Tools
Examining the Relationship Between Rapid Upper Limb Assessment's (RULA) Postural Scoring System
and Selected Physiological and Psychophysiological Measures 476
Leslie J.K. FOUNTAIN
Implementation of EU Directive on Health and Safety with Computer Based Checklists 479
Kurt Landau, Christoph SPELTEN, Verena Bopp
New Technologies Application in the Field of Ergonomics and Physiology of Work 481
Verislav STANCHEV
Health and Safety Assessment at Non Standard VDU Workplaces 484
Harald WEBER, Klaus J. Zink
"quest gate" : Web Based Sharing of Diagnostic Methods in Occupational Psychology 487
Matthias BRUEGGMANN
Product Certification
IT Product Requirements and Certification from the Users' Perspective 490
Yngve SUNDBLAD, Torbjorn Lind, Jan Rudling
e Systems
e Business
E Business: Status Quo and Perspectives 494
Tomaso FORZI, Holger Luczak
Internet Based Electronic Procurement Solutions for Direct Materials 497
Robert ALARD, Jorg Nienhaus
Planning and Employment of Information and Communication Technologies in the Field of
Intermediary Services 500
Stefan BLECK, Andre Quadt
micromarkets 503
Wolf Christian EICKHOFF, Wolfgang Maass
The Management of Business Webs 506
Andreas FRANZ
Product Data Clearing Center Service Portal for E Business 509
Manfred MUCHA
e Logistics
Development of an Internet Portal for the Support of eLogistics 512
Jens DAHMER
cc elogistics Competence Cluster for eLogistics in Germany 514
Matthias KNAPP
Embedded Internet Appliances in Vending 517
Michael AMBERG, Simone Koenen Schmahling, Markus Hirschmeier
Mobile Computing for Transport Logistics 520
Jorg SCHNEIDER
Dynamic Structures of CEP Services Examples from "ParcelMan" 523
Volker STICH, Patrick Wader
e Commerce
Enhancing E Commerce Business Models of Selected SMEs by a Multi Mode Approach 527
Pierre Taner Kirisci, Jannicke BAALSRUD HAUGE
Personalization and Community Communication for Customer Support 530
Michael KOCH, Petra Schubert
An Architecture for Community Support Platforms Modularization and Integration 533
Michael KOCH
Proceedings of the Conference WWDU2002 World Wide Work May 22 25, 2002 Berchtesgaden
Middleware and Mobile Agents Experiences in E Commerce 536
Francisco VALERA, Anastasia Kaltabani, Enrique Vazquez, Luis Bellido, Miltiades Anagnostuo
Support Systems for Company Management Processes
Telework Systems
Project TELESOL Bringing the Best EU Telework Solutions to CIS Countries 540
Serguei A. SMAGUINE, Jean Bonnin, Alexei D. Gvichiani, Hans Pruim
Manufacturing Execution Systems: Key Technology for Successful Teleservice 542
Gerrit GEHNEN
Web Based Services for Production Systems 545
Eckhard HOHWIELER, Ralf Berger
An Emerging Platform for Customer Oriented and Efficient Service: Mobile Teleservice 548
Volker UESTMANN, Robert Kuessel, Michael Spiess
The Evolution of Product Support The Service as a Product 551
Thomas MEIREN, Hans Wurps
Industrial Areas
Developing Tools to Support Knowledge Synchronization in Distributed Supervisory Coordination 554
Barrett CALDWELL
Effects of the Transition of Alertness during the Rest Period on the Subsequent Performance 557
Ayako HIROSE, Akihiko Nagasaka
VDT Works with Voice Input Devices in Industrial Plants The Characteristics of the Control of
Dynamical Systems 560
Miwa NAKANISHI, Yusaku Okada
Construction of Technology Knowledge Infrastructure (TECHNOINFRA) 563
Yoshimi OOTA, Toshiaki Yoshinaga, Koichi Shibao, Yuji Naka, Kimio Ohkubo, Masanori Igoshi, Katsumori Matsushima,
Tae Sung Yoon, Takahiko Suzukui
Competence as a Design Goal 566
Leon URBAS, Klaus Peter Timpe
Informational Support of the Power Plants Maintenance: A Project and First Steps Towards Realization 569
GennadyZHURAVLYOV, Valery Pechersky, Boris Sakov
Supply Chain Management Systems
Enhanced ERP for Participation in Electronic Trading Exchanges 572
Ingo AGHTE
Collaborative Performance Measurement in Supply Chain Networks 576
Ralf HIEBER
Methodology for Implementing Supply Chain Management in the Clothing Industry 579
Svetlana MUELLER, Andreas Bruckner
Hierarchies and Rules for Collaborative Planing
in the Textile Supply Chain 582
Roberto CROVETTO, Matthias Schneider
Association of SCM Software, ERP Software and Internet Marketplaces
Information Models for Integrating ERP Systems and Electronic Marketplaces 585
Jorg Becker, Stefan NEUMANN, Alexander Dreiling
Association Between SCM , PPS /ERP Systems and Internet Marked Places in the Global Software Net 588
Wilhelm DANGELMAIER
OpenERP.net ERP Systems of the Next Generation Cross Operational Information Systems in
Flexibly Co Ordinated, Open Production Networks 591
Thorsten LUCKE, Clemens Philippson
Management of Logistic Networks 594
August Wilhelm SCHEER, Ralf Angeli, Katja Herrmann
Proceedings of the Conference WWDU 2002 World Wide Work May 22 25, 2002 Berchtesgaden
Contents XI
Service Management and Maintenance Planning Systems
Trends in Service Management: On the Way Towards a Proper Service Engineering 597
Klaus Peter FAHNRICH
Operating a Service Management System over the Internet and Mobile Data Networks for Optimized
Facility Management in Buildings and Plants 600
Klaus AENGENVOORT
Planning Preventive Maintenance in Railway Networks Using RCM 603
Jesus CARRETERO, Jose M. Perez, Felix Garcia Carballeira, Alejandro Calderon, Javier Fernandez
Strategic Management of Large Service Organizations with Balanced Scorecard Web Based Application,
Experiences and Integration 606
Richard SCHIEFERDECKER, Bernd Elsweiler
Knowledge Logistics in Technical Services Potentials of Interactive Visualization 609
Stefan STORING, A. Hintze, E. Blumel
Computer Support for Chemical Process Design
Rationale as an Enabling Factor for Concurrent Process Engineering 612
Rafael Batres, Atsushi Aoyama,, Yuji NAKA
Issues in Developing Open Software Environments for Chemical Engineering 615
Birgit BAYER, Ralph Schneider, Wolfgang Marquard
Representing Knowledge for Chemical Process Design Using an Abstraction Decomposition Space 618
Christian FOLTZ, Holger Luczak, Ludger Schmidt
Computer Aided Process/Product Design: Issues, Needs and Solution Approaches 621
Mario Richard EDEN, Rafiqul Gani
A Data Model for Mathematical Models in a Knowledge Based System 624
Moritz WEITEN, Gunter Wozny, Bernd Goers
Safety and Health
IT and WWDU in Health Care
Multimodality: Contributions to the Universal Access Research Agenda 628
Noelle CARBONELL, Dominique Scapin
Examining the Role of Risk Perception in the Use of Obstetric Technology 631
Michele JEFFCOTT
On the Development of a Medical Safety Reporting System 634
Ben Tzion KARSH, Kamisha Hamilton, John Beasley
Musculoskeletal Disorders
Concurrent Use of Input Devices Relief or Overload? 637
Ahmet E. CAKIR
Workstation and Self Report Predictors of Musculoskeletal Symptoms Among Keyboard Users 641
Naomi SWANSON, Robin Dunkin, Margit Alderson
The Prevalence of Neuromusculoskeletal Disorders in a Population of Insurance Company Workers
Based on Clinical Interviews 643
J. Steven Moore, Naomi SWANSON
Finger Flexor/Extensor and Trapezius Loading During Keyboard Use 645
Brian LOWE, Naomi Swanson
The Seating Clinic for Office Workers 647
Goroh FUJIMAKI, Hideki Oyama, Taku Teraoka, Kageyu Noro
Visual Hazards
Relationship Between Visual Discomfort and Musculoskeletal Illness for VDU (Visual Display Unit) Operators? .649
Arne AARAS, Gunnar Horgen, Hans Henrik B/erset, Ola Ro
Visual Load Evaluation in Bank Clerks: an Objective Methodology 651
Roberto ASSINI, Daniele Grosso, Pierluigi Zambelli, liana Antonelli, Bruno Piccoli
Proceedings of the Conference WWDU 2002 World Wide Work May 22 25, 2002 Berchtesgaden
The Vision Charge at Work with Video Display Terminal 654
Hilda HERMAN, Despina Marinescu, Mircea Cristescu, Andriana Contulescu
A Trial for Preventing Asthenopia among VDT Workers 657
Masako OMORI, Tomoyuki Watanabe, Jo Takai, Hiroki Takada, Masaru Miyao
VDU Work Related Visual Fatigue Assessment of Accumulation 660
Verislav STANCHEV
New Ergophthalmological Tool for Combined Measurements of Asthenopia and Current Subjective
Workload at VDU Workplaces 663
Thomas STUDELI, Marino Menozzi
Improving Health
Health Survey Among Japanese VDT Workers 666
Masaru MIYAO, Sohei Yamamoto, Susumu Saito, Tetsuo Misawa, Takanori Ochiai
Ergonomic Designs and Multimedia Effects on the Activities of Malaysian Companies: A Cost and
Benefit Approach 669
Kok Thim CHAN, Rabindra Nath Sen
Towards Better Understanding of Risks Arising from Work with VDU Through Risk Assessment 672
Hilja TAAL
Call Center Issues
The Influence of Job Stressors on the Taking of Rest Breaks Among Call Center Operators 674
Naomi SWANSON, Paula Grubb, Christina Beam, Robin Dunkin, Lawrence Schleifer, Steven Sauter
Symptoms and Clinical Findings from the Musculoskeletal System among Operators at a Call Center
in Sweden a 10 Month Follow Up Study 676
Allan TOOMINGAS, Tohr Nilsson, Mats Hagberg, Kerstin Norman, Ewa Wigaeus Tornqvist
Workplace Design
Implementing ISO 9241 Parts 3 and 5 in North America The BIFMA Ergonomics Guideline for VDT Furniture .679
Dennis R. ANKRUM
Comparison of Stationary LCD and CRT Screens Some Visual and Musculo Skeletal Aspects 682
Per NYLEN
Development of Floor Cushion with Pelvic Support (Ergo Zabuton) 685
Hideki OYAMA, Taku Teraoka, Kageyu Noro
Possibility of the Deep Vein Thrombosis Sideration on the Visual Display Terminal Work 687
Reiko MITSUYA, Yuichi Ebine, Nozom Sato, Kageyu Noro
Ergonomic Examination of Alternative Sitting and Standing Concepts at the VDU Workplace 689
Armin WINDEL
Environmental Aspects
Quieter Computer Workplaces by Using Noise Emission Data 692
Peter BECKER
Risk of Exposure to Extremely Low Frequency (ELF) Electromagnetic Fields in VDU Work Stations 695
Antonio CASTAGNOLI, Giuseppe Vendramin, Giulia Castellani, Giovanni Fabri
Assessment of Luminous Conditions for VDT Stations Based on Ergonomical and
Ergophtalmological Criteria 698
Jean Jacques MEYER, David Francoli, Laurent Michel, Hendrik Kerkhoven
Intelligent Light for the Computer Workplace 701
Jorg PFEFFERLE
Visual Fatigue and Preferences of VDT Users under Different Lighting Systems 703
Agnieszka WOLSKA
Index of Authors
Author Index 709
Proceedings of the Conference WWDU 2002 World Wide Work May 22 25, 2002 Berchtesgaden |
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| indexdate | 2025-01-27T13:18:08Z |
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| spelling | Work with display units - world wide work proceedings of the 6th International Scientific Conference on Work with Display Units, WWDU 2002 - world wide work, Berchtesgaden, May 22 - 25, 2002 publ. Ergonomic, Institut für Arbeits- und Sozialforschung Forschungsgesellschaft mbH, Berlin. H. Luczak ... ed. Berlin Ergonomic, Inst. für Arbeits- und Sozialforschung 2002 XII, 713 S. Ill., graph. Darst. : 30 cm txt rdacontent n rdamedia nc rdacarrier Literaturangaben (DE-588)1071861417 Konferenzschrift gnd-content Luczak, Holger 1943- Sonstige (DE-588)12151918X oth Ergonomic, Institut für Arbeits- und Sozialforschung (Berlin) Sonstige (DE-588)2124954-4 oth International Scientific Conference on Work with Display Units 6 2002 Berchtesgaden Sonstige (DE-588)10040915-5 oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009929426&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Work with display units - world wide work proceedings of the 6th International Scientific Conference on Work with Display Units, WWDU 2002 - world wide work, Berchtesgaden, May 22 - 25, 2002 |
| subject_GND | (DE-588)1071861417 |
| title | Work with display units - world wide work proceedings of the 6th International Scientific Conference on Work with Display Units, WWDU 2002 - world wide work, Berchtesgaden, May 22 - 25, 2002 |
| title_auth | Work with display units - world wide work proceedings of the 6th International Scientific Conference on Work with Display Units, WWDU 2002 - world wide work, Berchtesgaden, May 22 - 25, 2002 |
| title_exact_search | Work with display units - world wide work proceedings of the 6th International Scientific Conference on Work with Display Units, WWDU 2002 - world wide work, Berchtesgaden, May 22 - 25, 2002 |
| title_full | Work with display units - world wide work proceedings of the 6th International Scientific Conference on Work with Display Units, WWDU 2002 - world wide work, Berchtesgaden, May 22 - 25, 2002 publ. Ergonomic, Institut für Arbeits- und Sozialforschung Forschungsgesellschaft mbH, Berlin. H. Luczak ... ed. |
| title_fullStr | Work with display units - world wide work proceedings of the 6th International Scientific Conference on Work with Display Units, WWDU 2002 - world wide work, Berchtesgaden, May 22 - 25, 2002 publ. Ergonomic, Institut für Arbeits- und Sozialforschung Forschungsgesellschaft mbH, Berlin. H. Luczak ... ed. |
| title_full_unstemmed | Work with display units - world wide work proceedings of the 6th International Scientific Conference on Work with Display Units, WWDU 2002 - world wide work, Berchtesgaden, May 22 - 25, 2002 publ. Ergonomic, Institut für Arbeits- und Sozialforschung Forschungsgesellschaft mbH, Berlin. H. Luczak ... ed. |
| title_short | Work with display units - world wide work |
| title_sort | work with display units world wide work proceedings of the 6th international scientific conference on work with display units wwdu 2002 world wide work berchtesgaden may 22 25 2002 |
| title_sub | proceedings of the 6th International Scientific Conference on Work with Display Units, WWDU 2002 - world wide work, Berchtesgaden, May 22 - 25, 2002 |
| topic_facet | Konferenzschrift |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009929426&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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