The value profit chain treat employees like customers and customers like employees
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| 1. Verfasser: | |
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| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
<<The>> Free Press
2003
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| Schlagworte: | |
| Online-Zugang: | Publisher description Inhaltsverzeichnis |
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| 245 | 1 | 0 | |a The value profit chain |b treat employees like customers and customers like employees |c James L. Heskett ; W. Earl Sasser ; Leonard Schlesinger |
| 264 | 1 | |a New York [u.a.] |b <<The>> Free Press |c 2003 | |
| 300 | |a XXII, 377 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Hier auch später erschienene, unveränderte Nachdrucke | ||
| 650 | 7 | |a Bedrijfsbeleid |2 gtt | |
| 650 | 7 | |a Comunicação em marketing |2 larpcal | |
| 650 | 7 | |a Consumidor |2 larpcal | |
| 650 | 7 | |a Klantgerichtheid |2 gtt | |
| 650 | 7 | |a Personeelsmanagement |2 gtt | |
| 650 | 7 | |a Satisfação do consumidor |2 larpcal | |
| 650 | 4 | |a Communication in marketing | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Employee loyalty | |
| 650 | 4 | |a Organizational effectiveness | |
| 650 | 0 | 7 | |a Arbeitsmotivation |0 (DE-588)4132063-3 |2 gnd |9 rswk-swf |
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| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Sasser, William Earl |d 1942- |e Sonstige |0 (DE-588)112967167 |4 oth | |
| 700 | 1 | |a Schlesinger, Leonard A. |e Sonstige |0 (DE-588)170406687 |4 oth | |
| 856 | 4 | |u http://www.loc.gov/catdir/description/simon031/2002027162.html |3 Publisher description | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009909505&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-009909505 | |
Datensatz im Suchindex
| _version_ | 1819643529347989504 |
|---|---|
| adam_text | Contents
Preface x
Introduction xv
PART I Achieving Value Centered Change l
1. The Value Profit Chain 5
2. Rethinking the Business Using Value Centered Concepts 34
PART II Getting Management s Attention 51
3. Measuring and Communicating Customer Lifetime Value 53
4. Measuring and Communicating Employee Value 75
5. Mobilizing for Change: Challenging Strong Cultures 95
PART III Engineering Value Profit Change 109
6. The Performance Trinity and the Value Profit Chain 113
7. Employee Relationship Management
Treating Employees Like Customers 136
8. Customer Relationship Management
Treating Customers Like Employees 166
9. Managing by Value Exchange 184
10. Leveraging Value over Cost 200
PART IV Cementing the Gains 223
11. Identifying and Revisiting Core Values 227
12. Developing Value Centered Measurement and Recognition 245
13. Hardwiring Performance 260
14. Leading the Organization to Learn and Innovate 275
|
| any_adam_object | 1 |
| author | Heskett, James L. 1933- |
| author_GND | (DE-588)111830885 (DE-588)112967167 (DE-588)170406687 |
| author_facet | Heskett, James L. 1933- |
| author_role | aut |
| author_sort | Heskett, James L. 1933- |
| author_variant | j l h jl jlh |
| building | Verbundindex |
| bvnumber | BV014577302 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 QQ 250 |
| ctrlnum | (OCoLC)50155807 (DE-599)BVBBV014577302 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| geographic | USA (DE-588)4078704-7 gnd |
| geographic_facet | USA |
| id | DE-604.BV014577302 |
| illustrated | Illustrated |
| indexdate | 2024-12-23T15:57:40Z |
| institution | BVB |
| isbn | 0743225694 9780743225694 9781476799988 |
| language | English |
| lccn | 2002027162 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009909505 |
| oclc_num | 50155807 |
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| owner | DE-945 DE-1102 DE-N2 DE-526 DE-M347 DE-Eb1 DE-634 DE-384 |
| owner_facet | DE-945 DE-1102 DE-N2 DE-526 DE-M347 DE-Eb1 DE-634 DE-384 |
| physical | XXII, 377 S. graph. Darst. |
| publishDate | 2003 |
| publishDateSearch | 2003 |
| publishDateSort | 2003 |
| publisher | <<The>> Free Press |
| record_format | marc |
| spellingShingle | Heskett, James L. 1933- The value profit chain treat employees like customers and customers like employees Bedrijfsbeleid gtt Comunicação em marketing larpcal Consumidor larpcal Klantgerichtheid gtt Personeelsmanagement gtt Satisfação do consumidor larpcal Communication in marketing Consumer satisfaction Customer services Employee loyalty Organizational effectiveness Arbeitsmotivation (DE-588)4132063-3 gnd Unternehmen (DE-588)4061963-1 gnd Produktivität (DE-588)4047364-8 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| subject_GND | (DE-588)4132063-3 (DE-588)4061963-1 (DE-588)4047364-8 (DE-588)4316837-1 (DE-588)4078704-7 |
| title | The value profit chain treat employees like customers and customers like employees |
| title_auth | The value profit chain treat employees like customers and customers like employees |
| title_exact_search | The value profit chain treat employees like customers and customers like employees |
| title_full | The value profit chain treat employees like customers and customers like employees James L. Heskett ; W. Earl Sasser ; Leonard Schlesinger |
| title_fullStr | The value profit chain treat employees like customers and customers like employees James L. Heskett ; W. Earl Sasser ; Leonard Schlesinger |
| title_full_unstemmed | The value profit chain treat employees like customers and customers like employees James L. Heskett ; W. Earl Sasser ; Leonard Schlesinger |
| title_short | The value profit chain |
| title_sort | the value profit chain treat employees like customers and customers like employees |
| title_sub | treat employees like customers and customers like employees |
| topic | Bedrijfsbeleid gtt Comunicação em marketing larpcal Consumidor larpcal Klantgerichtheid gtt Personeelsmanagement gtt Satisfação do consumidor larpcal Communication in marketing Consumer satisfaction Customer services Employee loyalty Organizational effectiveness Arbeitsmotivation (DE-588)4132063-3 gnd Unternehmen (DE-588)4061963-1 gnd Produktivität (DE-588)4047364-8 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| topic_facet | Bedrijfsbeleid Comunicação em marketing Consumidor Klantgerichtheid Personeelsmanagement Satisfação do consumidor Communication in marketing Consumer satisfaction Customer services Employee loyalty Organizational effectiveness Arbeitsmotivation Unternehmen Produktivität Kundenorientierung USA |
| url | http://www.loc.gov/catdir/description/simon031/2002027162.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009909505&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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