Error reduction in health care a systems approach to improving patient safety

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Veröffentlicht: San Francisco Jossey-Bass 2000
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adam_text Contents List of Figures and Tables vii About the Editor xi About the Contributors xiii Foreword xxi Preface xxv Acknowledgments xxxi CHAPTER 1 A Formula for Errors: Good People + Bad Systems 1 Susan McClanahan, RN, BSN, Susan T. Goodwin, RN, MSN, and Frank Houser, MD CHAPTER 2 Measuring Performance of High Risk Processes 17 Karen Ferraco and Patrice L. Spath, BA, ART CHAPTER 3 __ The Human Side of Medical Mistakes 97 Sven Ternov, MD CHAPTER 4 Accident Investigation and Anticipatory Failure Analysis in Hospitals 139 Sanford E. Feldman, MD, FACS, and Douglas W. Roblin, PhD CHAPTER 5 Automating Root Cause Analysis 155 Robert J. Latino v Vi CONTENTS CHAPTER 6 One Hospital s View of Software Facilitation of Root Cause Analysis 165 Kenneth A. Hirsch, MD, PhD, and Dennis T. Wallace, DABRM CHAPTER 7 Proactively Error Proofing Health Care Processes 179 Richard J. Croteau, MD, and Paul M. Schyve, MD CHAPTER 8 Reducing Errors through Work System Improvements 199 Patrice L. Spath, BA, ART CHAPTER 9 A Structured Teamwork System to Reduce Clinical Errors 235 Daniel T. Risser, PhD, Robert Simon, MEd, EdD, Matthew M. Rice, MD, JD, FACEP, and Mary L. Salisbury, RN, MSN Index 279 List of Figures and Tables Figures 2 1 Activities That Must Be Regularly Evaluated in Health Care Organizations Accredited by the Joint Commission 22 2 2 General Risk Related Performance Measures 27 2 3 Examples of Performance Measures for Safety Critical Tasks in Major Patient Care Functions 33 2A Sample Hospital Incident Report 39 2 5 Definitions for Common Reportable Incidents 42 2 6 Sample Aggregate Incident Report for a Hospital 45 2 7 Occurrence Report 46 2 8 Taxonomy of Medication Errors Recommended by the National Coordinating Council for Medication Error Reporting and Prevention, United States Pharmacopeia 51 2 9 Patient Encounter Worksheet 70 2 10 Percentage of Children Overdue for Routine Immunizations at Quarterly Intervals (July 1993 to April 1994) 71 2 11 Percentage of Patient Incidents That Did Not Result in Discomfort, Infection, Pain, or Harm to the Patient 77 2 12 Control Chart Prototype 78 2 13 Clinical Profile 81 3 1 Typical Questions Asked during a Medical Accident Investigation 112 3 2 Typical Medical Accident Trajectory 113 vil Viii LIST OF FIGURES AND TABLES 3 3 Steps of the MTO Analysis 120 3 4 Training and Support of the Team in MTO Analysis 121 4 1 Root Cause Analysis Results of the Death of a Patient Following Blood Transfusion (Case #1) 147 4 2 Retrospective Root Cause Analysis of Serious Disability Following Elective Arthroscopic Knee Surgery (Case #2) 148 7 1 Levels of Analysis 183 7 2 A Checklist for Proactive Risk Reduction Activities 196 8 1 Work System Improvement Principles 204 8 2 Physicians Order Sheet 206 8 3 Patients Role in Medication Usage 213 8 4 Sample Family Education Guide for Infant Security 214 8 5 Strategies to Help Reduce the Risk of Restraint Related Deaths 217 8 6 Tips for Reducing Medication Errors in the Physician s Office 221 9 1 Most Frequent Teamwork Errors 240 9 2 Care Resources Managed by the ED Core Team 243 9 3 The Interrelationships of the Five Team Dimensions 246 9 4 The Teamwork Check Cycle 251 9 5 Teamwork Failure Checklist 254 9 6 Individual Claim Assessment Process 257 9 7 Example of Completed Teamwork Failure Checklist 261 9 8 Senior Leader Actions Necessary to Support Teamwork Implementation 269 9 9 Teamwork System Implementation 271 LIST OF FIGURES AND TABLES JX Tables 2 1 Task Criticality Scoring System for the Process of Warfarin Administration 32 2 2 ICD 9 CM Codes for Fetal Complications/Birth Injuries 67 2 3 Error Management Report for the High Risk Activity of Medication Usage 75 3 1 Example of a Blank MTO Diagram 124 3 2 Taxonomy of Contributing Causes 127 3 3 Example of a Schematic Diagram from an MTO Analysis.... 129 6 1 Matrix to Use in Setting Priorities for RCA Software Features 176 7 1 Probability of Success in a Process 185 9 1 Team Characteristics 245 9 2 Teamwork Behavior Matrix 248 9 3 Potential Uses of Teamwork Failure Checklist Findings 266
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spellingShingle Error reduction in health care a systems approach to improving patient safety
Health Facilities
Health facilities Risk management
Medical Errors
Medical errors Prevention
Risk Management
title Error reduction in health care a systems approach to improving patient safety
title_auth Error reduction in health care a systems approach to improving patient safety
title_exact_search Error reduction in health care a systems approach to improving patient safety
title_full Error reduction in health care a systems approach to improving patient safety Patrice L. Spath
title_fullStr Error reduction in health care a systems approach to improving patient safety Patrice L. Spath
title_full_unstemmed Error reduction in health care a systems approach to improving patient safety Patrice L. Spath
title_short Error reduction in health care
title_sort error reduction in health care a systems approach to improving patient safety
title_sub a systems approach to improving patient safety
topic Health Facilities
Health facilities Risk management
Medical Errors
Medical errors Prevention
Risk Management
topic_facet Health Facilities
Health facilities Risk management
Medical Errors
Medical errors Prevention
Risk Management
url http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009768600&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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