Joint requirements engineering QFD for rapid customer focused software and Internet development
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| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English German |
| Veröffentlicht: |
Braunschweig ; Wiesbaden
Vieweg
2000
|
| Ausgabe: | 1. ed. |
| Schriftenreihe: | Vieweg Business computing
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
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MARC
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| 245 | 1 | 0 | |a Joint requirements engineering |b QFD for rapid customer focused software and Internet development |c Georg Herzwurm ; Sixten Schockert ; Werner Mellis |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a Braunschweig ; Wiesbaden |b Vieweg |c 2000 | |
| 300 | |a XVI, 296 S. |b graph. Darst. |c 24 cm | ||
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| 490 | 0 | |a Vieweg Business computing | |
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-009000605 | |
Datensatz im Suchindex
| _version_ | 1819611137114636288 |
|---|---|
| adam_text | Contents Overview
1 QFD Benefits 1
2 QFD Basics 15
3 QFD Methodology 35
4 Guide through the QFD process 53
5 Continuous QFD 89
6 Procedure model of a QFD pilot project 117
7 QFD Case Study: Planning the SAP R/3 Diary 129
8 QFD Software Tools 151
9 Internet based QFD 169
10 Applying QFD for Software Process Improvement.. 183
11 Success Factors of QFD Projects 201
12 Further applications and future of QFD 223
Appendix: QFD Material Collection 229
IX
Contents
1 QFD Benefits 1
1.1 Weaknesses of traditional Requirements
Engineering Methods l
1.1.1 Problems in Software Development practice 1
1.1.2 Evaluation of traditional Requirements
Engineering Methods 6
1.2 Solutions/Advantages of Joint Requirements
Engineering with QFD 7
13 Summary 12
2 QFD Basics 15
2.1 THE Essence of QFD 15
2.2 History of QFD 17
23 Principles of QFD 18
2.4 Instruments of QFD 20
2.4.1 Rules and Techniques of Teamwork 20
2.4.2 The Seven Management and Planning Tools....21
2.4.3 The House of Quality (HoQ) 23
2.4.4 The sequence of matrices 25
2.5 Classic QFD models 26
2.6 Differences between Software QFD and classic QFD... 27
2.7 Software QFD models 29
2.8 Summary V*
3 QFD Methodology 35
3.1 Example: Email Client 36
3.2 Outline of the QFD process 44
j. 1 Sequence of and interdependencies among QFD
process steps ^
3.4 Summary
XI
Contents 4 Guide through the QFD process 53
4.1 Pre Planning 54
4.1.1 Project Organization 54
4.1.2 Customer Deployment 58
4.2 Building the Software HoQ 61
4.2.1 Voice of Customer Analysis 61
4.2.2 Evaluation of Customer Requirements 65
4.2.3 Voice of Engineer Analysis 71
4.2.4 Building the Software HoQ matrix 74
4.3 Building the classic HoQ 78
4.3.1 Elicitation of Quality Elements 79
4.3.2 Building the classic HoQ matrix 80
4.4 Deriving development targets 83
4.4.1 Evaluation of Product Functions 83
4.4.2 Evaluation of Quality Elements 85
4.4.3 Design Points Analysis 86
4.5 Summary 88
5 Continuous QFD 89
5.1 Fuzzy Development Tasks 89
5.1.1 Unclear Customer Requirements and
Product Characteristics 89
5.1.2 Dynamic Customer Requirements and
Product Characteristics 90
5 1.3 Uncertain Product Characteristics
(feasibility) 91
5.1.4 Time Pressure 92
5.15 CQFD s Reaction to Fuzzy Development
Tasks 92
5.2 Basic Elements of CQFD to deal with fuzzy
development tasks 93
5.2.1 Goals CQFD is aimed at 94
5.2.2 Incremental planning and implementation
cycles 94
5.2.3 Employment of Information Technologies 95
5.2.3.1 Online CQFD Process
Documentation 95
XII
Contents
5.2.3 2 Discussion panels to identify and
discuss customer and developer
statements 96
5.2.3 3 Evaluation panel to prioritize
customer requirements 97
5.2.3.4 Virtual CQFD Matrices 98
5.2.4 Use of Templates: a Template for E
Commerce Applications 98
53 CQFD meetings 103
5.3 1 Course of each meeting 103
5.3 2 Developer meetings 106
5.4 Life of a CQFD project 107
5.5 Case Study: Web site for a hardware dealer 109
5.5 1 Selection of the project 109
5.5.2 Course of the project 109
5.53 Results and experiences with CQFD 112
5.6 Summary 115
6 Procedure model of a QFD pilot project 117
6.1 Establishing targets and expected benefits of QFD ....117
6.1.1 Selection of a pilot project 118
6.1.2 Establishing success criteria 119
6.1.3 Realization and evaluation of the pilot
project 121
6.1.4 Introducing QFD in the company 122
6.2 Integration of QFD in the traditional software
development process 123
6.2.1 Writing specification documents 123
6.2.2 Integration of QFD into Software
Engineering Procedure models 124
7 QFD Case Study: Planning the SAP R/3 Diary 129
7.1 Selecting the project 129
7.2 Process and results of the project steps 129
7.3 Evaluation of the project 144
7.4 Summary 150
XIII
Contents 8 QFD Software Tools 151
8.1 Overview of QFD Software Tools 151
8.2 Evaluation of QFD Software Tools 157
8.2.1 Customer Satisfaction Survey 158
8.2.2 Customer Requirements 158
8.2.3 Customer Satisfaction 160
8.3 Planning a QFD Software Tool with QFD 163
8.3.1 Product Features 163
8.3 2 Performance Index 165
8.4 Conclusion 168
9 Internet based QFD 169
9.1 QFD Process in practice 169
9.2 Virtual QFD Support System 170
9.2.1 Requirements 170
9.2.2 Features 171
9.2.2.1 Internet as basic system of a virtual
product development 171
9.2.2.2 QFD Process documentation 172
9.2.2.3 Discussion panel 173
9.2.2.4 Voice of Customer Table and Voice
of Engineer Table 173
9.2.2.5 Evaluation panel 174
9.2.2.6 Virtual House of Quality 174
9.3 Case Study: Internet based QFD at the University of
Cologne 175
9.3.1 Project Description 175
9.3.2 Numbers and Facts 178
9 3.3 Positive Experiences 179
9.3 4 Negative Experiences 179
9.3.5 Lessons Learned 180
9.4 Conclusion 181
10 Applying QFD for Software Process Improvement.. 183
10.1 Introduction 183
10.2 Outline of the QFD project 184
XIV
Contents
10.3 The methodical approach 185
10.4 Determining and clustering customers (Phase
Plan) 185
10.5 Determining process requirements and
recommendations for (Phase Do) 186
10.6 Establishing and analyzing the House of Quality
(Phase Check) 190
10.6.1 Establishing the correlations between
requirements and process improvements 192
10.6.2 Establishing the Improvement Targets 195
10.7Planning and implementing actions (Phase Act) 197
10.8 Conclusion 198
11 Success Factors of QFD Projects 201
11.1 Subject and methodical concept 201
11.2 Concept for the determination of the success factors
of QFD projects 202
11.2.1 Goals of the QFD employment 202
11.2.2 Design conditions and design parameters as
determinants of project success 205
11.2.3 Cause effects model for the execution of
QFD projects 207
11.2.3 1 Selection of design parameters for
the implementation of the design
goals 207
11.2.3.2 Theses for the design of the
product development department 207
11.2.3.3 Theses for the design of QFD
projects 208
11.2.3.4 Success factor analysis on the basis
of the cause effects model 209
113 Testing the concept in a QFD field study 209
11.4 Results of the QFD field study 212
11.4.1 Achievement degrees of the design goals 212
11.4.2 Effects of the design determinants on the
design goals 213
11.4.2.1 Effects of the design conditions 213
11.4.2.2 Effects of the design parameters 214
XV
Contents
11.4.3 Recommendations regarding the design of
QFD projects 220
11.5 Critical reflections on the results 221
12 Further applications and future of QFD 223
Appendix: QFD Material Collection 229
XVI
|
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| author | Herzwurm, Georg 1961- Schockert, Sixten Mellis, Werner |
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| callnumber-subject | TS - Manufactures |
| classification_rvk | ST 233 |
| ctrlnum | (OCoLC)46350857 (DE-599)BVBBV013210160 |
| discipline | Informatik |
| edition | 1. ed. |
| format | Book |
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| id | DE-604.BV013210160 |
| illustrated | Illustrated |
| indexdate | 2024-12-23T15:23:36Z |
| institution | BVB |
| isbn | 352805736X |
| language | English German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009000605 |
| oclc_num | 46350857 |
| open_access_boolean | |
| owner | DE-858 DE-863 DE-BY-FWS |
| owner_facet | DE-858 DE-863 DE-BY-FWS |
| physical | XVI, 296 S. graph. Darst. 24 cm |
| publishDate | 2000 |
| publishDateSearch | 2000 |
| publishDateSort | 2000 |
| publisher | Vieweg |
| record_format | marc |
| series2 | Vieweg Business computing |
| spellingShingle | Herzwurm, Georg 1961- Schockert, Sixten Mellis, Werner Joint requirements engineering QFD for rapid customer focused software and Internet development Quality function deployment Quality of products Produktentwicklung (DE-588)4139402-1 gnd Quality Function Deployment (DE-588)4364082-5 gnd Softwareprodukt (DE-588)4329116-8 gnd Softwareentwicklung (DE-588)4116522-6 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4139402-1 (DE-588)4364082-5 (DE-588)4329116-8 (DE-588)4116522-6 (DE-588)4219057-5 |
| title | Joint requirements engineering QFD for rapid customer focused software and Internet development |
| title_auth | Joint requirements engineering QFD for rapid customer focused software and Internet development |
| title_exact_search | Joint requirements engineering QFD for rapid customer focused software and Internet development |
| title_full | Joint requirements engineering QFD for rapid customer focused software and Internet development Georg Herzwurm ; Sixten Schockert ; Werner Mellis |
| title_fullStr | Joint requirements engineering QFD for rapid customer focused software and Internet development Georg Herzwurm ; Sixten Schockert ; Werner Mellis |
| title_full_unstemmed | Joint requirements engineering QFD for rapid customer focused software and Internet development Georg Herzwurm ; Sixten Schockert ; Werner Mellis |
| title_short | Joint requirements engineering |
| title_sort | joint requirements engineering qfd for rapid customer focused software and internet development |
| title_sub | QFD for rapid customer focused software and Internet development |
| topic | Quality function deployment Quality of products Produktentwicklung (DE-588)4139402-1 gnd Quality Function Deployment (DE-588)4364082-5 gnd Softwareprodukt (DE-588)4329116-8 gnd Softwareentwicklung (DE-588)4116522-6 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Quality function deployment Quality of products Produktentwicklung Quality Function Deployment Softwareprodukt Softwareentwicklung Qualitätsmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009000605&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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