Design and management of service processes keeping customers for life
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| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Reading, Mass. [u.a.]
Addison-Wesley
1996
|
| Ausgabe: | 1. printing |
| Schriftenreihe: | Engineering process improvement series
|
| Schlagworte: | |
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MARC
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| 100 | 1 | |a Ramaswamy, Rohit |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Design and management of service processes |b keeping customers for life |c Rohit Ramaswamy |
| 250 | |a 1. printing | ||
| 264 | 1 | |a Reading, Mass. [u.a.] |b Addison-Wesley |c 1996 | |
| 300 | |a XXVII, 424 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Engineering process improvement series | |
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Datensatz im Suchindex
| DE-BY-862_location | 2000 |
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| DE-BY-TUM_media_number | 040044092555 040020102990 040005126781 |
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| any_adam_object | |
| author | Ramaswamy, Rohit |
| author_facet | Ramaswamy, Rohit |
| author_role | aut |
| author_sort | Ramaswamy, Rohit |
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| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. printing |
| format | Book |
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| genre | (DE-588)4123623-3 Lehrbuch gnd-content |
| genre_facet | Lehrbuch |
| id | DE-604.BV012127209 |
| illustrated | Illustrated |
| indexdate | 2024-11-25T17:19:56Z |
| institution | BVB |
| isbn | 0201633833 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008213147 |
| oclc_num | 35275908 |
| open_access_boolean | |
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| physical | XXVII, 424 S. graph. Darst. |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | Addison-Wesley |
| record_format | marc |
| series2 | Engineering process improvement series |
| spellingShingle | Ramaswamy, Rohit Design and management of service processes keeping customers for life Commerciële dienstverlening gtt Dienstverlening gtt Klantenservice gtt Customer services Management Production planning Service industries Quality control Total quality management Dienstleistung (DE-588)4012178-1 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4012178-1 (DE-588)4037278-9 (DE-588)4123623-3 |
| title | Design and management of service processes keeping customers for life |
| title_auth | Design and management of service processes keeping customers for life |
| title_exact_search | Design and management of service processes keeping customers for life |
| title_full | Design and management of service processes keeping customers for life Rohit Ramaswamy |
| title_fullStr | Design and management of service processes keeping customers for life Rohit Ramaswamy |
| title_full_unstemmed | Design and management of service processes keeping customers for life Rohit Ramaswamy |
| title_short | Design and management of service processes |
| title_sort | design and management of service processes keeping customers for life |
| title_sub | keeping customers for life |
| topic | Commerciële dienstverlening gtt Dienstverlening gtt Klantenservice gtt Customer services Management Production planning Service industries Quality control Total quality management Dienstleistung (DE-588)4012178-1 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Commerciële dienstverlening Dienstverlening Klantenservice Customer services Management Production planning Service industries Quality control Total quality management Dienstleistung Management Lehrbuch |
| work_keys_str_mv | AT ramaswamyrohit designandmanagementofserviceprocesseskeepingcustomersforlife |