Cooperative knowledge processing the key technology for intelligent organizations
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| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Berlin [u.a.]
Springer
1997
|
| Ausgabe: | Softcover repr. of the 1st hardcover ed. |
| Schriftenreihe: | Computer supported cooperative work
|
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| Online-Zugang: | Inhaltsverzeichnis |
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| 245 | 1 | 0 | |a Cooperative knowledge processing |b the key technology for intelligent organizations |c Stefan Kirn ... (eds.) |
| 250 | |a Softcover repr. of the 1st hardcover ed. | ||
| 264 | 1 | |a Berlin [u.a.] |b Springer |c 1997 | |
| 300 | |a XXV, 296 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Computer supported cooperative work | |
| 650 | 4 | |a Information technology - Management | |
| 650 | 4 | |a Teams in the workplace - Data processing | |
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Datensatz im Suchindex
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|---|---|
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| DE-BY-TUM_media_number | 040020101206 |
| DE-BY-UBG_katkey | 1350591 |
| DE-BY-UBG_media_number | 013103463137 |
| _version_ | 1824051551912591360 |
| adam_text | Contents Summary
The Contributors xvii
Preface xxi
/Ty Cooperative Knowledge Processing Research
¦ Framework and Applications
St. Kirn 1
2k Coordination in Organizations
R. Muller 26
3 Communication Oriented Approaches to Support
Multi User Processes in Office Work
M. Syring and U. Hasenkamp 43
4 Coordinating Human and Software Agents through
Electronic Mail
I. Finch, F. P. Coenen, T.J. M. Bench Capon and
M. ]. R. Shave 64
5 User Control over Coordination Mechanisms in
Office Information Systems
N. Mehandjiev, L. Bottaciand R. Phillips 79
vi Contents Summary
6 Computational Support for the Management of
Social Processes within Organizational Teams
G. M. P. O Hare, L. Macauley, P. Dongha and S. Viller 97
7 The Wolf in Sheep s Clothing: How Locks Can
Gently Control Collaboration
R. Unland 117
x Enhancing Organizational Intelligence through
/ ^Cooperative Problem Solving
St. Kirn 139
9 Organizational Intelligence and Negotiation Based
DAI Systems Theoretical Foundations and
Experimental Results
R. Unland and St. Kirn 155
10 Incorporating Organizational Design Principles and
Experiences into the Design and Implementation
of Multi Agent Systems
S. Abbas and G. M. P. O Hare 173
11 Coordination Protocols
K. Sundermeyer 196
12 Modeling Distributed Industrial Processes in a
Multi Agent Framework
F. Brazier, B. Dunin Keplicz, N. Jennings and }. Treur 212
13 Utilitarian Coalition Formation Between
Autonomous Agents for Cooperative Information
Gathering
M. Klusch 230
Contents Summary vii
Epilogue: Computers, Networks and the Corporation
T. Malone and }. Rockart 258
References 269
Name Index 289
Subject Index 293
Contents
The Contributors xvii
Preface xxi
1 Cooperative Knowledge Processing Research
Framework and Applications
St. Kirn 1
1.1 Introduction 1
1.2 Organizational Paradigms: Evolving Role of
Information Technology 2
1.2.1 Early Work 2
1.2.2 Decision Orientated Organization Theory.... 3
1.2.3 Management of the 1990s Research
Program 4
1.2.4 Integration of Human and Machine Based
Problem Solving 7
1.3 New Organizational Strategies: A Brief Review 7
1.3.1 Business Process Orientation 8
1.3.2 Fractalization 9
1.3.3 Fractalization versus Business Process
Orientation: Conflicting Strategies? 9
1.4 Technology of Cooperative Knowledge
Processing 11
1.4.1 Framework 11
1.4.2 Multi Agent Decision Support Systems
(MA DSS) 12
1.4.3 Human Computer Cooperative Work
(HCCW) 14
1.5 Application Perspectives 16
1.5.1 Attention Focusing Capabilities 17
1.5.2 Knowledge Discovery 18
x Contents
1.5.3 Business Process Orientation 19
1.5.4 Self Organization Skills 23
1.6 Summary 24
2 Coordination in Organizations
R. Mutter 26
2.1 Introduction 26
2.2 Organizational Coordination 27
2.2.1 Coordination Concepts 27
2.2.2 Types of Coordination 30
2.3 Computers and Coordination 32
2.3.1 Possible Roles of the Computer 32
2.3.2 Distributed Intelligence 35
2.4 Design Issues and Applications 37
2.5 Example of a Strategy Related Coordination
System 38
2.5.1 Perception of Common Objects 40
2.5.2 Communication 41
2.5.3 Conflict Management (Group Decision
Making) 42
3 Communication Oriented Approaches to Support
Multi User Processes in Office Work
M. Syring and U. Hasenkamp 43
3.1 Introduction 43
3.2 Office Work 43
3.3 Requirements to Support Multi User Processes in
Office Work 45
3.3.1 Basic Requirements 45
3.3.2 Formal Requirements 46
3.4 Communication Orientated Approaches for
Supporting Office Work 48
3.4.1 Decision Orientation vs. Communication
Orientation 48
3.4.2 Approaches and Systems for the Support
of Unstructured Communication 49
3.4.3 Approaches and Systems for the Support of
Structured Communication 52
3.4.4 Other Approaches and Systems for the
Support of Office Group Work 59
3.5 Evaluation of the Approaches Presented 59
3.6 Summary 63
Contents xi
4 Coordinating Human and Software Agents through
Electronic Mail
I. Finch, F. P. Coenen, T. }. M. Bench Capon and
M.J. R. Shave 64
4.1 Introduction 64
4.2 Software Support Tools 65
4.2.1 Simple Message Filtering 65
4.2.2 Active Filtering 66
4.2.3 Autonomous Agents 67
4.2.4 Combining Simple Filters, Active Filters
and Autonomous Agents 68
4.3 Modes of Interaction with Adcmail 68
4.3.1 Interactive Use of Adcmail 69
4.3.2 Filtering in Adcmail 69
4.3.3 Adcmail Sub systems 70
4.3.4 The Task Scripting Language 70
4.4 The Coordination Mechanism 71
4.4.1 Human Agents 72
4.4.2 Computer Supported Humans 74
4.4.3 Autonomous Sub systems 75
4.5 Conclusions 76
5 User Control over Coordination Mechanisms in Office
Information Systems
N. Mehandjiev, L. Bottaciand R. Phillips 79
5.1 Introduction 79
5.2 Office Model in ECHOES 80
5.3 Collaborative Work Scenarios 82
5.3.1 Scenario l:Evolutionary Changes in the
Processing of Application Forms 83
5.3.2 Scenario 2: Answering a Nonroutine
Enquiry 86
5.4 Modeling Coordination Mechanisms in
ECHOES 88
5.4.1 Information Flow Aspect 88
5.4.2 Information Description Aspect 88
5.4.3 Organizational Aspect 89
5.4.4 Service Description Aspect 89
5.4.5 Degrees of Control over Coordination
Mechanisms 92
5.5 Related Research 93
5.6 The ECHOES Project 95
xii Contents
5.6.1 Current State of the Prototype 95
5.6.2 Further Work Required 95
5.7 Summary and Conclusion 95
6 Computational Support for the Management of Social
Processes within Organizational Teams
G. M. P. O Hare, L. Macauley, P. Dongha and S. Viller 97
6.1 Introduction 97
6.2 The Cooperative Requirements Capture (CRC)
Project 98
6.3 The CRC Prototype 99
6.4 Description of the CRC User Interface 103
6.4.1 The Personal Communication Window.... 105
6.4.2 The Group Communication Window 105
6.4.3 The CRC Agenda Window 105
6.4.4 The Public Window 105
6.4.5 Description Windows 106
6.4.6 The Brainstorming Window 106
6.4.7 The CRC Group Members Window 106
6.5 Why Facilitation? 106
6.6 The Role of the Facilitator 107
6.7 CRC Support for the Social Process 109
6.8 Facilitator Support within CRC Prototype 109
6.8.1 Communication 110
6.8.2 Agenda Management 110
6.8.3 Monitoring Group Activity 110
6.8.4 Monitoring Individual Activity 112
6.8.5 Display Group Dynamics 112
6.8.6 Recognising Problematic Social
Syndromes 112
6.8.7 Retrospective Analysis 113
6.9 Future Work 114
6.10 Conclusions 114
7 The Wolf in Sheep s Clothing: How Locks Can
Gently Control Collaboration
R. Unland 117
7.1 Introduction 117
7.2 Concurrency Control and Cooperative Work 120
7.2.1 Extended Set of Lock Modes 121
7.2.2 The Two Effects of a Lock 122
7.2.3 The Semantics of the Lock Modes 124
Contents xiii
7.2.4 A Short Discussion of Consistency
Aspects 124
7.2.5 Dynamic Assignment of an External Effect
(Open Lock) 125
7.2.6 Upgrading a Lock 125
7.3 Locks in the Context of Nested Transactions 127
7.4 Rules on Locks and Notification Services 129
7.5 Object Related Locks 133
7.6 Subject Related Locks 136
7.7 Conclusion 137
8 Enhancing Organizational Intelligence through
Cooperative Problem Solving
St. Kirn 139
8.1 Introduction 139
8.2 Organisational Intelligence (OI) 140
8.2.1 Organisational Process Intelligence 142
8.2.2 Organisational Product Intelligence 143
8.3 Incorporating Organizational Intelligence into
Distributed AI Systems 143
8.3.1 Organisational Memory 143
8.3.2 Organisational Cognition 146
8.3.3 Self Organisation, and Organisational
Learning Skills 147
8.3.4 Interactions between Multiagent Systems
and their Environment 149
8.3.5 Organisational Reasoning 151
8.4 The Contribution of Distributed AI to the
Intelligence of Computerized Enterprises 153
9 Organizational Intelligence and Negotiation Based
DAI Systems Theoretical Foundations and
Experimental Results
R. Unland and St. Kirn 155
9.1 Introduction 155
9.2 Theoretical Foundations 156
9.2.1 Matsuda s OI Approach a Brief
Introduction 156
9.2.2 The Capability to Learn from the Point of
View of Organization Theory 157
9.3 Extension of Contract Net Based Systems by OI
Components 160
xiv Contents
9.4 Realization in a Scenario 163
9.4.1 Description of the Scenario 163
9.4.2 The Basic Structure of the System 163
9.4.3 Schematic Run of a Move in the
Ol Scenario 165
9.5 Presentation and Evaluation of the Results 167
9.5.1 Comparison Conventional Extended
Contract Net 168
9.5.2. Size of Organizational Memory 169
9.5.3 Time Needed for Negotiated Moves 170
9.6 Conclusion 172
10 Incorporating Organizational Design Principles and
Experiences into the Design and Implementation
of Multi Agent Systems
S. Abbas and G. M. P. O Hare 173
10.1 Introduction 173
10.2 Distributed Artificial Intelligence (DAI) 174
10.3 Organizational Theory (OT) 176
10.4 A DAI Perspective on Organisations 178
10.5 Synthesizing DAI OT 179
10.5.1 Social Ability 181
10.5.2 Organizational Coherence 181
10.5.3 Task Decomposition 181
10.5.4 Coordination 182
10.5.5 Authority Relationships 182
10.5.6 Decision Autonomy 183
10.5.7 Communication 184
10.5.8 Groups, Norms and Conformity 184
10.5.9 Role 185
10.5.10 Environment 185
10.6 Design Principles 186
10.7 Agent Oriented Programming (AOP) 187
10.8 Warehouse World 189
10.9 Design and Experimental Testing of Emergent
Organizations 191
10.10 Conclusions 194
11 Coordination Protocols
K. Sundermeyer 196
11.1 Introduction 196
11.2 From Speech Acts to Dialogs 197
Contents xv
11.2.1 Speech Acts and Message Types 198
11.2.2 Speech as Planned Action 200
11.2.3 Dialogs 201
11.3 Protocols 201
11.3.1 Task Domain Specific Protocols 202
11.3.2 Generic Protocols 203
11.4 Conclusion 209
12 Modeling Distributed Industrial Processes in a
Multi Agent Framework
F. Brazier, B. Dunin Keplicz, N, ]ennings and J. Treur 212
12.1 Introduction 212
12.2 The Application Domain 213
12.3 A Specification Framework for Multi Agent
Systems 215
12.3.1 Task (De)composition 215
12.3.2 Information Exchange Between Tasks 217
12.3.3 Sequencing of Tasks 217
12.3.4 Delegation of Tasks 218
12.3.5 Knowledge Structures 219
12.4 Formal Model and Specification of a
Multi Agent System 219
12.4.1 Task Decomposition and Role Allocation. 219
12.4.2 Information Flow Within an Agent 220
12.4.3 Task Control Within an Agent 223
12.4.4 Control and Communication Between
Agents 227
12.5 Discussion 228
13 Utilitarian Coalition Formation Between Autonomous
Agents for Cooperative Information Gathering
M.Klusch 230
13.1 Introduction 230
13.2 A Brief Introduction to some Related Research
Areas 231
13.2.1 Federated Database Systems 232
13.2.2 Terminological Knowledge
Representation 236
13.3 The FCSI Agent: Functionality and
Architecture 237
13.3.1 Local Construction of Information
Models 237
xvi Contents
13.3.2 Local Recognition of Interdatabase
Dependencies 241
13.4 Coalitions of FCSI Agents 244
13.4.1 FCSI Coalition Types 245
13.4.2 Decentralized Coalition Formation
Between FCSI Agents 246
13.5 IDEAS an Environment for the
Implementation of FCSI Agents 248
13.5.1 A Brief Overview of IDEAS 248
13.5.2 Working with IDEAS 249
13.5.3 Agent Execution 252
13.6 Conclusion and Discussion 254
13.7 Appendix 256
Epilogue: Computers, Networks and the Corporation
T. MaloneandJ. Rockart 258
References 269
Name Index 289
Subject Index 293
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| edition | Softcover repr. of the 1st hardcover ed. |
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| genre | (DE-588)4143413-4 Aufsatzsammlung gnd-content |
| genre_facet | Aufsatzsammlung |
| id | DE-604.BV010926239 |
| illustrated | Illustrated |
| indexdate | 2025-02-14T17:37:57Z |
| institution | BVB |
| isbn | 3540199519 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007309186 |
| oclc_num | 470689141 |
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| physical | XXV, 296 S. graph. Darst. |
| publishDate | 1997 |
| publishDateSearch | 1997 |
| publishDateSort | 1997 |
| publisher | Springer |
| record_format | marc |
| series2 | Computer supported cooperative work |
| spellingShingle | Cooperative knowledge processing the key technology for intelligent organizations Information technology - Management Teams in the workplace - Data processing Organisatorisches Lernen (DE-588)4198012-8 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Computer Supported Cooperative Work (DE-588)4288972-8 gnd |
| subject_GND | (DE-588)4198012-8 (DE-588)4126887-8 (DE-588)4288972-8 (DE-588)4143413-4 |
| title | Cooperative knowledge processing the key technology for intelligent organizations |
| title_auth | Cooperative knowledge processing the key technology for intelligent organizations |
| title_exact_search | Cooperative knowledge processing the key technology for intelligent organizations |
| title_full | Cooperative knowledge processing the key technology for intelligent organizations Stefan Kirn ... (eds.) |
| title_fullStr | Cooperative knowledge processing the key technology for intelligent organizations Stefan Kirn ... (eds.) |
| title_full_unstemmed | Cooperative knowledge processing the key technology for intelligent organizations Stefan Kirn ... (eds.) |
| title_short | Cooperative knowledge processing |
| title_sort | cooperative knowledge processing the key technology for intelligent organizations |
| title_sub | the key technology for intelligent organizations |
| topic | Information technology - Management Teams in the workplace - Data processing Organisatorisches Lernen (DE-588)4198012-8 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Computer Supported Cooperative Work (DE-588)4288972-8 gnd |
| topic_facet | Information technology - Management Teams in the workplace - Data processing Organisatorisches Lernen Organisationsentwicklung Computer Supported Cooperative Work Aufsatzsammlung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007309186&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT kirnstefan cooperativeknowledgeprocessingthekeytechnologyforintelligentorganizations |