Organizational transformation and learning a cybernetic approach to management
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| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Chichester [u.a.]
Wiley
1996
|
| Schriftenreihe: | Management systems
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
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| 245 | 1 | 0 | |a Organizational transformation and learning |b a cybernetic approach to management |c Raul Espejo ... |
| 264 | 1 | |a Chichester [u.a.] |b Wiley |c 1996 | |
| 300 | |a XIV, 350 S. |b Ill., graph. Darst. | ||
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| 490 | 0 | |a Management systems | |
| 650 | 4 | |a Cybernetics | |
| 650 | 4 | |a Industrial management | |
| 650 | 4 | |a Organization | |
| 650 | 4 | |a Organizational change | |
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Datensatz im Suchindex
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|---|---|
| DE-473_location | 3 |
| DE-BY-UBG_katkey | 1279651 |
| DE-BY-UBG_media_number | 013101933745 |
| _version_ | 1811358461568483328 |
| adam_text | Contents
Preface xiii
INTRODUCTION 1
Structure 2
Methodology 4
PART ONE: ISSUES FOR TODAY S ORGANIZATIONS 7
SUMMARY OF PART ONE 9
A Paradigm Shift 9
Eight Key Issues 10
CHAPTER 1: ORGANIZATION STRUCTURE 11
Issue: Identity 11
The need for vision 11
Overlapping borders 12
Deficiencies in practice 13
The need for redefinition 13
Issue: Adaptation—Inventing The Corporation 14
Practical deficiencies related to structure 14
Complexity and customer orientation 15
The adaptive significance of customer orientation 16
Issue: Implementation—Inventing In The Corporation 17
Implementation and quality management 17
Customer supplier relationships 19
Delegating responsibility 19
Conflict and stress 20
Issue: Structure And Process 20
The need for autonomy 20
The need for participation 21
Structure in relation to process re engineering 23
Structure, process and information technology 23
Other developments relating to structure and process 25
vi . Contents
The invention of change 26
Control and communication 26
Issue: Understanding Organizations Better 27
Control and communication for what? 28
Proper understanding 29
CHAPTER 2: TRANSFORMATION 32
Issue: Change, Transformation And Learning 32
Redesign of structures and processes 33
The role of information technology 33
Cultural and structural resistance to change 35
Issue: Human Resources Management—People In Organizations 36
Human needs and development 37
Creativity; reinventing the organization 39
Obstacles to learning 40
The need for leadership 42
Issue: Ecological Responsibility 43
Business versus the environment? 44
From threat to opportunity 45
SUMMARY OF PART ONE: POSTULATES OF MANAGEMENT 49
Performance 49
Structure 50
Relationships 50
The Individual And The Team 50
PART TWO: A LANGUAGE FOR EFFECTIVE ACTION IN
ORGANIZATIONS 53
SUMMARY OF PART TWO 55
A new view with which to support effective action 55
Organization of Part Two 56
CHAPTER 3: BASIC NOTIONS 57
Primary Activities, Environment, The Corporation And Its Management 57
Aspects of the environment 57
Environmental complexity and the need for management 58
Complexity And Variety 59
Variety engineering 60
Laws underpinning variety engineering 62
Autonomy 63
Contents vii
Constancy And Change 63
First and second order change 63
Control And Communication 65
Feedback and feedforward: steering 65
Communication 66
From First order Cybernetics To Second order Cybernetics 67
CHAPTER 4: EFFECTIVE ACTION IN AN ORGANIZATIONAL CONTEXT 70
Introduction 70
Interactions, Relationships, Organization And Structure 71
The purpose of interactions 71
Conversations and culture 72
Organizational relationships 74
Definition of an organization: identity and structure 74
Communication channels 76
About Complexity: Inventing The World And Inventing In The World 77
Creating complexity: conversations for possibilities 77
Operational complexity: conversations for action 78
Braiding the structure needed for change with the organizational
structure 79
Breakdowns, breakthroughs and issues of concern 79
On Being An Observer: About Mental Constructs 79
Balancing experience and observation 80
Ideas of and about a situation 82
Management Of Complexity 82
Individual purpose 83
Situational purpose: tasks 84
Declaring an organization s purpose: the organization as a task 85
Individual and organizational purposes 86
More about managing complexity 87
Balancing local and distant information 89
Individual And Organizational Learning 91
Organizational learning through co ordinated action 92
Providing The Organizational Context For Effective Networking 93
The restructured hierarchy 94
The recursive structure 95
Self regulation and self organization 97
Venues Of Action In An Organizational Context 98
Conclusion: Effective Action In An Organizational Context 101
viii Contents
CHAPTER 5: GIVING REQUISITE VARIETY TO MANAGEMENT:
A DISCUSSION BASED ON THE VIABLE SYSTEM MODEL 103
Introduction 103
The emergence of recursive structures 104
Plan for this chapter 104
The Viable System Model: A Model Of Recursive Structures 105
Subtheme 1: Complexity and the management of complexity 106
Subtheme 2: Unfolding complexity: linking strategy and structure 108
Subtheme 3: The adaptation and policy making mechanism: inventing
the organization 111
Subtheme 4: The monitoring and control mechanism: inventing in
the organization 114
Subtheme 5: Recursive management and structures 118
Applying The VSM To A Strategic Business Unit 120
Subtheme 1: Complexity and the management of complexity 120
Subtheme 2: Unfolding complexity, linking strategy and structure.
XTN s identity and its structural implications 127
Subtheme 3: The adaptation and policy making mechanism: inventing
the organization. XTN s future 131
Subtheme 4: The monitoring and control mechanism, inventing in the
organization. Managing XTN s operations to achieve synergy 134
Subtheme 5: Recursive management and structures 137
Giving Requisite Variety To Management And Organization 141
Postscript 143
List of principles 143
CHAPTER 6: ORGANIZATIONAL LEARNING 146
Introduction 146
An integrated approach 146
The Learning Capability Of An Organization 147
Individual learning 147
Single vs. double loop learning 148
Individual mental models 149
Organizational learning: the sharing of mental models 150
Why are the shared mental models of an organization so important? 154
Obstacles To Organizational Learning 154
Linkages between different obstacles 155
Two obstacles to single loop learning 157
Further obstacles to single loop learning 160
Obstacles to double loop learning 167
Problems with organizational double loop learning 170
Creating Organizational Learning 175
Reducing an organizational defensive pattern 176
Contents ___^^_ ix
Six disciplines of a learning organization 179
Specific obstacles to learning and how they are overcome 181
Dilemmas of organizational modelling 185
CHAPTER 7: THE CYBERNETICS OF INDIVIDUAL AND
ORGANIZATIONAL LEARNING 189
Introduction 189
Individual And Organizational Learning 190
Management Of Complexity 193
Applying requisite variety 194
Insufficient variety: the engine for learning 195
Requisite variety and the management of complexity 195
Revisiting residual variety 197
Problem solving and organizational learning 198
About problem situations: issues of concern 198
Issues of personal (individual) concern 199
Issues of organizational concern 201
Types of individual and organizational issues 203
The OADI SMM Model Revisited 204
Revision of the OADI SMM model 204
The Cybernetic Methodology 209
Introduction 209
Individual single loop learning 212
Individual double loop learning 214
The cybernetic loop and individual learning 214
Group and organizational learning 215
Summary 217
APPENDIX 1: SYSTEMS AND NAMING SYSTEMS 219
APPENDIX 2: HOLONS AND ROOT DEFINITIONS 220
PART THREE: RECURSIVE MANAGEMENT 223
Summary of Part Three 225
From Systemic Concepts to Effective Action 225
Organization of Part Three 226
CHAPTER 8: ENABLING SYSTEMIC MANAGEMENT 227
On Strategic Management 22^
The limitations of traditional approaches to organizational effectiveness 227
Steering criteria for organizational fitness 229
Operational level 229
Strategic level 2^1
Normative level 2^
x _^___ Contents
The Challenge Of Systemic Management 238
Organizational Fitness In Action—Some Empirical Evidence 240
On Strategy And Structure 243
Processes of systemic management 243
Linking Structure To Culture And Behaviour: Management As
A Recursive Process 248
Strategy, Structure And Information Management 251
Linking culture, behaviour and task setting: management as an
evolutionary or revolutionary process 251
Synthesizing The Links: Management As A Systemic Process 259
APPENDIX 3: THE CYBERFILTER/CYBERSYN PACKAGE 261
The Key Concepts Behind CyberFilter/CyberSyn 261
Background, assumptions and terminology 261
Organizational tasks 262
Denning indices 262
Measurement 263
Example 265
Alerts 266
Planning 267
Final comments 270
CHAPTER 9: PRIMARY PROCESSES AND INFORMATION MANAGEMENT 271
Introduction 271
Primary Business Processes 272
About processes 272
Primary processes 272
Control of primary processes 273
Enhanced process control 275
Co ordination Systems: Interlinking Primary Processes 279
Information And Communication Systems For Strategic Management 282
On relevant information 285
On necessary communications 287
Value Orientation 288
Conclusions 293
CHAPTER 10: MANAGEMENT AND META MANAGEMENT 294
Introduction 294
The Complementarity of Strategy, Structure and Culture 296
Contents xi
Visions: Target Model For Strategies 300
Corporate Strategy: The Tasks Of Central Corporate Management 302
Activity A: Creating synergy 304
Activity B: The management of the enterprise s portfolio 305
Activity C: The management of core competencies 307
The evaluation of strategies by value management: the shareholder
value approach 315
The management of divisions and business units: a hallmark of
leadership 320
Summary 320
CHAPTER 11: CONCLUSION 322
Introduction 322
Structure And Complexity 323
Process Orientation 325
Communications 327
Environment 328
Strategy And Performance 329
Learning 332
Transformation 333
BIBLIOGRAPHY 339
INDEX 345
|
| any_adam_object | 1 |
| building | Verbundindex |
| bvnumber | BV010906121 |
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| dewey-ones | 658 - General management |
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| dewey-sort | 3658.406 |
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| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV010906121 |
| illustrated | Illustrated |
| index_date | 2024-09-19T15:01:35Z |
| indexdate | 2024-09-27T16:03:34Z |
| institution | BVB |
| isbn | 0471961825 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007294606 |
| oclc_num | 231681465 |
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| owner_facet | DE-12 DE-739 DE-473 DE-BY-UBG DE-898 DE-BY-UBR |
| physical | XIV, 350 S. Ill., graph. Darst. |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | Wiley |
| record_format | marc |
| series2 | Management systems |
| spellingShingle | Organizational transformation and learning a cybernetic approach to management Cybernetics Industrial management Organization Organizational change Management (DE-588)4037278-9 gnd Organisatorisches Lernen (DE-588)4198012-8 gnd Kybernetik (DE-588)4033888-5 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Organisationswandel (DE-588)4075693-2 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4198012-8 (DE-588)4033888-5 (DE-588)4126887-8 (DE-588)4075693-2 |
| title | Organizational transformation and learning a cybernetic approach to management |
| title_auth | Organizational transformation and learning a cybernetic approach to management |
| title_exact_search | Organizational transformation and learning a cybernetic approach to management |
| title_full | Organizational transformation and learning a cybernetic approach to management Raul Espejo ... |
| title_fullStr | Organizational transformation and learning a cybernetic approach to management Raul Espejo ... |
| title_full_unstemmed | Organizational transformation and learning a cybernetic approach to management Raul Espejo ... |
| title_short | Organizational transformation and learning |
| title_sort | organizational transformation and learning a cybernetic approach to management |
| title_sub | a cybernetic approach to management |
| topic | Cybernetics Industrial management Organization Organizational change Management (DE-588)4037278-9 gnd Organisatorisches Lernen (DE-588)4198012-8 gnd Kybernetik (DE-588)4033888-5 gnd Organisationsentwicklung (DE-588)4126887-8 gnd Organisationswandel (DE-588)4075693-2 gnd |
| topic_facet | Cybernetics Industrial management Organization Organizational change Management Organisatorisches Lernen Kybernetik Organisationsentwicklung Organisationswandel |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007294606&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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