Top-Service im Dienst am Kunden
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| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | German |
| Veröffentlicht: |
Stuttgart
Schäffer-Poeschel
1996
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
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MARC
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| 100 | 1 | |a Berry, Leonard L. |e Verfasser |4 aut | |
| 240 | 1 | 0 | |a On great service |
| 245 | 1 | 0 | |a Top-Service |b im Dienst am Kunden |c Leonard L. Berry |
| 264 | 1 | |a Stuttgart |b Schäffer-Poeschel |c 1996 | |
| 300 | |a XII, 301 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
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| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | 7 | |a Servicepolitik |0 (DE-588)4234502-9 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
| _version_ | 1819765992366014464 |
|---|---|
| adam_text | Danksagung IX
Anmerkung des Autors XII
Kapitel 1: Eine Anleitung für hervorragende Dienstleistungen 1
Kapitel 2: Führungsqualitäten im Servicebereich heranbilden 8
Kapitel 3: Aufbau eines Servicequalitäts Informationssystems 35
Kapitel 4: Entwicklung einer Dienstleistungsstrategie 67
Kapitel 5: Verpflichtung zum Top Service 86
Kapitel 6: Die organisatorischen Voraussetzungen
für Top Service schaffen 133
Kapitel 7: Technologien zur Kenntnis nehmen und nutzen 159
Kapitel 8: Wettbewerb um die besten Mitarbeiter 182
Kapitel 9: Servicefähigkeiten und kenntnisse entwickeln 205
Kapitel 10: Mitarbeiter zum Service ermächtigen 227
Kapitel 11: Teamarbeit entwickeln 244
Kapitel 12: Leistung bewerten,
hervorragende Leistung belohnen 262
Kapitel 13: Die Kunst des Top Service 285
Anmerkungen 290
|
| any_adam_object | 1 |
| author | Berry, Leonard L. |
| author_facet | Berry, Leonard L. |
| author_role | aut |
| author_sort | Berry, Leonard L. |
| author_variant | l l b ll llb |
| building | Verbundindex |
| bvnumber | BV010441881 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)75635484 (DE-599)BVBBV010441881 |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV010441881 |
| illustrated | Illustrated |
| indexdate | 2024-12-23T13:59:21Z |
| institution | BVB |
| isbn | 3791009699 |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006959495 |
| oclc_num | 75635484 |
| open_access_boolean | |
| owner | DE-859 DE-945 DE-1050 DE-473 DE-BY-UBG DE-703 DE-20 DE-898 DE-BY-UBR DE-1049 DE-521 DE-522 DE-523 DE-83 DE-525 DE-2070s DE-188 |
| owner_facet | DE-859 DE-945 DE-1050 DE-473 DE-BY-UBG DE-703 DE-20 DE-898 DE-BY-UBR DE-1049 DE-521 DE-522 DE-523 DE-83 DE-525 DE-2070s DE-188 |
| physical | XII, 301 S. graph. Darst. |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | Schäffer-Poeschel |
| record_format | marc |
| spellingShingle | Berry, Leonard L. Top-Service im Dienst am Kunden Servicepolitik (DE-588)4234502-9 gnd Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4234502-9 (DE-588)4135134-4 |
| title | Top-Service im Dienst am Kunden |
| title_alt | On great service |
| title_auth | Top-Service im Dienst am Kunden |
| title_exact_search | Top-Service im Dienst am Kunden |
| title_full | Top-Service im Dienst am Kunden Leonard L. Berry |
| title_fullStr | Top-Service im Dienst am Kunden Leonard L. Berry |
| title_full_unstemmed | Top-Service im Dienst am Kunden Leonard L. Berry |
| title_short | Top-Service |
| title_sort | top service im dienst am kunden |
| title_sub | im Dienst am Kunden |
| topic | Servicepolitik (DE-588)4234502-9 gnd Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Servicepolitik Kundendienst |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006959495&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT berryleonardl ongreatservice AT berryleonardl topserviceimdienstamkunden |