TQM for information systems management quality practices for continuous improvement
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| 1. Verfasser: | |
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| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York u.a.
McGraw-Hill
1995
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
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Datensatz im Suchindex
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Contents
Preface xl
1. The Quality Revolution and What It Means
to Information Services 1
Shift to a Quality Emphasis 2
Definitions of Quality 6
Baldrige Approach to Quality 10
What Baldrige and the Quality Emphasis Have Taught
Organizations 13
Why Information Technology Is Critical 15
Conclusions 18
2. An Information Systems Strategy for Quality 21
Quality Is a Strategic Tool 22
What s New, What s Business as Usual 26
Five Components of an IS Quality Strategy 31
Role of Processes 35
Role of Measurements 39
3. Applying an Information Systems Quality Strategy 48
Organization 49
Rewards and Incentives 53
Quality Education 59
Knowing If It All Is Working 64
Conclusions 69
viii Contents
4. Business Planning and IT Planning—
The Quality Links 71
Trends In Quality Focused Strategic Planning 72
Contemporary FT Strategic Alignment 79
Linking IT Planning to Quality 86
Conclusions 89
5. Technology s Role in Quality Improvement 92
The Case for Using IT in Quality Initiatives 93
Strategic Information Technologies of the 1990s 98
Role of Standards and Architectures 107
Conclusions 113
6. World Class Application Development 115
What Is TQM in Software? 116
Justification of TQM Practices in Software Development 117
Basic Components of Software Development 119
Applying Quality Practices to Maintain Software 127
Quality Assurance Strategies 131
Conclusions 133
7. Applications That Support Quality
in an Enterprise 136
How to Select Enterprise wide IT Applications 137
Communicating and Sharing Information Faster
and Better 144
How Teams Can Be Supported by Technology 149
Increasing Productivity of the Entire Organization through
Office Applications 153
Implementing Applications That Reduce Cycle Time 156
Getting Closer to Your Customers 161
IS as a Source of Quality Software 163
Conclusions 164
8. Applying Quality Practices to IT Operations 167
Instilling a Customer Focus 167
Roles and Responsibilities within an IS Organization 174
Role of Governance of IT Operations 180
Applied Quality Practices: Cases in Networking Management
and Help Desks 183
Measuring Glasshouse Operations 191
Conclusions 199
1
: Contents ix
9. Personnel Practices in a Quality World 201
A World of Teams 201
Performance Expectations and Evaluations 208
Skills Development Process 214
Employee Feedback Process 220
Role of Management 228
Measuring Performance 231
10. Starting the Implementation of
Quality Management 234
Determining Where You Are Today 235
Elements of a Tactical Approach 245
Role of ABC Accounting 253
Conclusions 254
11. Making Quality Your Management Process 256
Managing Process Improvement and Reengineering 258
Weaving the Baldrige Management Criteria into Yours 262
Baldrige Certification Process 265
Role of Other Quality Certification Approaches 267
How to Use Measurements Effectively 269
Conclusions 278
Appendix A. Malcolm Baldrige National Quality Award 281
Appendix B. How to Do Benchmarking 286
Appendix C. How to Learn More about Quality 291
Index 295
|
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| illustrated | Illustrated |
| index_date | 2024-09-19T15:01:35Z |
| indexdate | 2024-09-27T16:03:34Z |
| institution | BVB |
| isbn | 0070237573 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006956550 |
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| physical | XVII, 301 S. graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | McGraw-Hill |
| record_format | marc |
| spellingShingle | Cortada, James W. 1946- TQM for information systems management quality practices for continuous improvement Qualitätsmanagement (DE-588)4219057-5 gnd Informationssystem (DE-588)4072806-7 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4072806-7 |
| title | TQM for information systems management quality practices for continuous improvement |
| title_auth | TQM for information systems management quality practices for continuous improvement |
| title_exact_search | TQM for information systems management quality practices for continuous improvement |
| title_full | TQM for information systems management quality practices for continuous improvement James W. Cortada |
| title_fullStr | TQM for information systems management quality practices for continuous improvement James W. Cortada |
| title_full_unstemmed | TQM for information systems management quality practices for continuous improvement James W. Cortada |
| title_short | TQM for information systems management |
| title_sort | tqm for information systems management quality practices for continuous improvement |
| title_sub | quality practices for continuous improvement |
| topic | Qualitätsmanagement (DE-588)4219057-5 gnd Informationssystem (DE-588)4072806-7 gnd |
| topic_facet | Qualitätsmanagement Informationssystem |
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