Researching tourist satisfaction issues, concepts, problems
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London u.a.
Routledge
1995
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| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
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| 100 | 1 | |a Ryan, Chris |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Researching tourist satisfaction |b issues, concepts, problems |c Chris Ryan |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a London u.a. |b Routledge |c 1995 | |
| 300 | |a XVIII, 318 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
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| 650 | 7 | |a Consumentenonderzoek |2 gtt | |
| 650 | 7 | |a Onderzoeksmethoden |2 gtt | |
| 650 | 7 | |a Toerisme |2 gtt | |
| 650 | 4 | |a Tourisme - Recherche | |
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-006663830 | |
Datensatz im Suchindex
| _version_ | 1819710249972531200 |
|---|---|
| adam_text | Contents
List of figures x
List of tables xii
Acknowledgements xiv
Introduction xvi
1 Research values 1
Introduction 1
Why undertake research? 1
Sources of error in research 3
The implicit norms in research 4
Statistics and symbols 10
The explicit research values 11
Summary 15
2 Research design an overview 16
Introduction 16
Identification of the problem 18
Definition of the problem 19
Assessing the value of the research process 21
Development of the research proposal 22
Development of research design 25
The nature of the variable 26
Quantitative and qualitative research 28
Different research design structures 30
Determination of data collection methods and analytical procedures 35
The evaluation of results 37
The presentation of the report 3 8
Summary 39
3 Tourist satisfaction concepts and research issues 40
Introduction 40
Factors influencing tourist satisfaction 40
The nature of involvement 43
The role of risk 44
vi Contents
The role of stress 45
Boredom and frustration 46
The concept of flow 48
Needs analysis 52
The leisure motivation scale 53
The concept of mindlessness 54
The concept of a tourist career 56
Implications of these factors 59
Summary 61
4 Attitudes and measurement 62
Introduction 62
Work—leisure ratios 62
Geo demographic systems 64
Lifestyle factors 65
Lifestyle — a valid basis for classification? 66
Holiday maker classifications 70
National Tourist Board examples 71
Difficulties with lifestyle systems 73
Multi attribute models of attitude measurement 74
Holistic or disaggregated measures of attitude? 78
The implications for tourism research 80
Multi attribute or conjoint measurement the level of correlation 82
Respondent fatigue 83
Salience, importance or determinance? 84
Techniques and questionnaire design 84
The critical incident 86
Satisfaction a gap between expectation and reality ? 88
Holidays a series of relationships and events? 92
A need for a plurality of paradigms 94
Summary 94
5 Qualitative research 96
Introduction 96
Categorisations 97
Questions posed by social and cultural studies 98
Unstructured situations 99
Sampling 103
Questions and coding 04
Content analysis a classification system 107
Conversation as a source of data
Postcard analysis 113
Case studies U5
Structured situations 117
Summary 226
Contents vii
6 Quantitative research and questionnaire design 127
Introduction 127
Secondary data — problems of accuracy 128
Problems of causation 129
The interchangeability of indices 132
Questionnaire design 135
Layout and design 136
The wording of questions 137
Dealing with a lack of knowledge 139
Uswg positive or negative wording 141
Unprompted or prompted recall 143
Closed or open ended questions 144
Confidentiality 145
Classification of respondents 146
Sca/wg 147
Semantic differential scales 150
Tfe number of divisions and labels 151
The problem of acquiescence sets 153
Summary 157
7 The implementation of the questionnaire 159
Introduction 159
Response rates 159
Approaching respondents 162
Sampling 163
Sample design 166
Testing the level of bias in a sample an introduction to confidence
levels 169
Probability samples 171
Non probability samples 174
Tte wse of geo demographics for generating samples 175
Non response and recalling 180
Conclusions 183
Appendix 184
8 Coding data and obtaining descriptive statistics 187
Introduction 187
Collating and inputting data 189
Handling missing data 198
Naming variables 198
Obtaining simple descriptive statistics 201
Implications of the data 206
Transforming data 207
Presenting results 209
Summary 212
viii Contents
9 The significance of mean scores 213
Introduction 213
Interpreting the results 214
The significance of a mean score where no comparative data exist 214
The comparison of scores by the same respondents 216
Comparisons between two groups 218
Comparisons between more than two groups 220
Tests to be used when assumptions of normal distribution are not
valid 223
Summary 226
10 Analysing categorical data 227
Introduction 227
One and two way tables 227
The x1 (chi square) test 229
The calculation ofx2 (chi square) 230
A measure of relationship 233
Measures of association 234
Hierarchical log linear models 237
Summary 239
11 Correlations and multiple regression analysis 240
Introduction 240
Coefficients of Correlation 240
Calculating the Coefficient of Correlation 241
One or two tail tests 241
A note on missing data 243
Non parametric tests 243
Coefficient of Determination 244
Multiple regression analysis the assumptions 245
Obtaining and interpreting results 246
Residual analysis its purpose 248
Multi collinearity 249
Tests for multi collinearity and outlier s influence 250
Stepwise procedures 251
Summary 251
12 Factors and clusters 253
Introduction 253
First steps 254
Data requirements 256
Testing for groups the nature of the tests 258
Principal components analysis 261
Factor analysis 263
A note on presentation 267
Cluster analysis 268
Contents ix
Summary 279
13 Final words 280
Appendix I 284
Appendix II 287
Appendix HI 293
Notes 295
References 296
Index 309
|
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| dewey-search | 338.4/791/072 |
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| discipline | Wirtschaftswissenschaften Geographie |
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| id | DE-604.BV010046644 |
| illustrated | Illustrated |
| indexdate | 2024-12-23T13:50:28Z |
| institution | BVB |
| isbn | 0415101573 0415101581 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006663830 |
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| physical | XVIII, 318 S. Ill., graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Routledge |
| record_format | marc |
| spellingShingle | Ryan, Chris Researching tourist satisfaction issues, concepts, problems Consumentenonderzoek gtt Onderzoeksmethoden gtt Toerisme gtt Tourisme - Recherche Tourism Research Urlauber (DE-588)4187231-9 gnd Tourismusforschung (DE-588)4218983-4 gnd Marketing (DE-588)4037589-4 gnd Zufriedenheit (DE-588)4129186-4 gnd Tourismus (DE-588)4018406-7 gnd |
| subject_GND | (DE-588)4187231-9 (DE-588)4218983-4 (DE-588)4037589-4 (DE-588)4129186-4 (DE-588)4018406-7 |
| title | Researching tourist satisfaction issues, concepts, problems |
| title_auth | Researching tourist satisfaction issues, concepts, problems |
| title_exact_search | Researching tourist satisfaction issues, concepts, problems |
| title_full | Researching tourist satisfaction issues, concepts, problems Chris Ryan |
| title_fullStr | Researching tourist satisfaction issues, concepts, problems Chris Ryan |
| title_full_unstemmed | Researching tourist satisfaction issues, concepts, problems Chris Ryan |
| title_short | Researching tourist satisfaction |
| title_sort | researching tourist satisfaction issues concepts problems |
| title_sub | issues, concepts, problems |
| topic | Consumentenonderzoek gtt Onderzoeksmethoden gtt Toerisme gtt Tourisme - Recherche Tourism Research Urlauber (DE-588)4187231-9 gnd Tourismusforschung (DE-588)4218983-4 gnd Marketing (DE-588)4037589-4 gnd Zufriedenheit (DE-588)4129186-4 gnd Tourismus (DE-588)4018406-7 gnd |
| topic_facet | Consumentenonderzoek Onderzoeksmethoden Toerisme Tourisme - Recherche Tourism Research Urlauber Tourismusforschung Marketing Zufriedenheit Tourismus |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=006663830&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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