Quality from customer needs to customer satisfaction
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Hauptverfasser: | , |
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Format: | Buch |
Sprache: | English Swedish |
Veröffentlicht: |
London [u.a.]
McGraw-Hill
1994
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MARC
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035 | |a (OCoLC)30031244 | ||
035 | |a (DE-599)BVBBV009837717 | ||
040 | |a DE-604 |b ger |e rakddb | ||
041 | 1 | |a eng |h swe | |
049 | |a DE-N2 |a DE-634 | ||
050 | 0 | |a HF5415.5 | |
082 | 0 | |a 658.8/12 |2 20 | |
084 | |a QP 321 |0 (DE-625)141854: |2 rvk | ||
100 | 1 | |a Bergman, Bo |e Verfasser |4 aut | |
245 | 1 | 0 | |a Quality |b from customer needs to customer satisfaction |c Bo Bergman ; Bengt Klefsjö |
264 | 1 | |a London [u.a.] |b McGraw-Hill |c 1994 | |
300 | |a 478 S. |b Ill., graph. Darst. | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
338 | |b nc |2 rdacarrier | ||
650 | 7 | |a Klantgerichtheid |2 gtt | |
650 | 7 | |a Kwaliteitszorg |2 gtt | |
650 | 4 | |a Consumer satisfaction | |
650 | 4 | |a Customer services |x Quality control | |
650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
689 | 0 | 0 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
689 | 0 | |5 DE-604 | |
700 | 1 | |a Klefsjö, Bengt |e Verfasser |0 (DE-588)170390829 |4 aut | |
943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-006514437 |
Datensatz im Suchindex
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---|---|
any_adam_object | |
author | Bergman, Bo Klefsjö, Bengt |
author_GND | (DE-588)170390829 |
author_facet | Bergman, Bo Klefsjö, Bengt |
author_role | aut aut |
author_sort | Bergman, Bo |
author_variant | b b bb b k bk |
building | Verbundindex |
bvnumber | BV009837717 |
callnumber-first | H - Social Science |
callnumber-label | HF5415 |
callnumber-raw | HF5415.5 |
callnumber-search | HF5415.5 |
callnumber-sort | HF 45415.5 |
callnumber-subject | HF - Commerce |
classification_rvk | QP 321 |
ctrlnum | (OCoLC)30031244 (DE-599)BVBBV009837717 |
dewey-full | 658.8/12 |
dewey-hundreds | 600 - Technology (Applied sciences) |
dewey-ones | 658 - General management |
dewey-raw | 658.8/12 |
dewey-search | 658.8/12 |
dewey-sort | 3658.8 212 |
dewey-tens | 650 - Management and auxiliary services |
discipline | Wirtschaftswissenschaften |
format | Book |
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id | DE-604.BV009837717 |
illustrated | Illustrated |
indexdate | 2024-12-23T13:39:07Z |
institution | BVB |
isbn | 0077090160 |
language | English Swedish |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006514437 |
oclc_num | 30031244 |
open_access_boolean | |
owner | DE-N2 DE-634 |
owner_facet | DE-N2 DE-634 |
physical | 478 S. Ill., graph. Darst. |
publishDate | 1994 |
publishDateSearch | 1994 |
publishDateSort | 1994 |
publisher | McGraw-Hill |
record_format | marc |
spelling | Bergman, Bo Verfasser aut Quality from customer needs to customer satisfaction Bo Bergman ; Bengt Klefsjö London [u.a.] McGraw-Hill 1994 478 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Klantgerichtheid gtt Kwaliteitszorg gtt Consumer satisfaction Customer services Quality control Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 Klefsjö, Bengt Verfasser (DE-588)170390829 aut |
spellingShingle | Bergman, Bo Klefsjö, Bengt Quality from customer needs to customer satisfaction Klantgerichtheid gtt Kwaliteitszorg gtt Consumer satisfaction Customer services Quality control Qualitätsmanagement (DE-588)4219057-5 gnd |
subject_GND | (DE-588)4219057-5 |
title | Quality from customer needs to customer satisfaction |
title_auth | Quality from customer needs to customer satisfaction |
title_exact_search | Quality from customer needs to customer satisfaction |
title_full | Quality from customer needs to customer satisfaction Bo Bergman ; Bengt Klefsjö |
title_fullStr | Quality from customer needs to customer satisfaction Bo Bergman ; Bengt Klefsjö |
title_full_unstemmed | Quality from customer needs to customer satisfaction Bo Bergman ; Bengt Klefsjö |
title_short | Quality |
title_sort | quality from customer needs to customer satisfaction |
title_sub | from customer needs to customer satisfaction |
topic | Klantgerichtheid gtt Kwaliteitszorg gtt Consumer satisfaction Customer services Quality control Qualitätsmanagement (DE-588)4219057-5 gnd |
topic_facet | Klantgerichtheid Kwaliteitszorg Consumer satisfaction Customer services Quality control Qualitätsmanagement |
work_keys_str_mv | AT bergmanbo qualityfromcustomerneedstocustomersatisfaction AT klefsjobengt qualityfromcustomerneedstocustomersatisfaction |