Business
Includes ahead of title page a supplement entitled: Focus on business, and, Answers to questions from chapter ends.
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Englewood Cliffs, NJ
Prentice Hall
1993
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| Ausgabe: | 3. ed. |
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| 245 | 1 | 0 | |a Business |c Ricky W. Griffin ; Ronald J. Ebert |
| 250 | |a 3. ed. | ||
| 264 | 1 | |a Englewood Cliffs, NJ |b Prentice Hall |c 1993 | |
| 300 | |a XXXI, 784 S. |b Ill., graph. Darst. | ||
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| 520 | 3 | |a Includes ahead of title page a supplement entitled: Focus on business, and, Answers to questions from chapter ends. | |
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| 650 | 4 | |a Unternehmen | |
| 650 | 4 | |a Business enterprises |z United States | |
| 650 | 4 | |a Industrial management |z United States | |
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Datensatz im Suchindex
| _version_ | 1819735611449278464 |
|---|---|
| adam_text | ? Part One Introducing the Contemporary
Business World 1
1 Understanding the U.S. Business System 3
2 Setting Up Business in the United States 25
3 Recognizing Business Trends and
Challenges 49
4 Conducting Business Ethically and
Responsibly 75
? Part Two Organizing and Managing
Business 105
5 Managing the Business Enterprise 107
6 Running the Small Business 127
7 Setting Business Goals and Strategies 153
8 Organizing the Business Enterprise 177
? Part Three Managing People in
Organizations 207
9 Motivating, Satisfying, and Leading
Employees 209
10 Managing Human Resources 233
11 Understanding Labor Management
Relations 261
? Part Four Managing Production and
Information 291
12 Producing Goods 293
13 Producing Services 321
14 Managing Information with Computers 347
15 Understanding Accounting Issues 375
? Port Five Managing Marketing 409
16 Understanding Marketing Processes and
Consumer Behavior 411
17 Developing and Pricing Products 439
18 Promoting Goods and Services 467
19 Distributing Goods and Services 495
? Part Six Introducing Financial Issues 529
20 Understanding Money and Banking 531
21 Managing the Firm s Finances 559
22 Understanding Securities Markets 583
23 Managing Risk and Insurance 613
? Part Seven
Recognizing Business Issues and
Challenges 651
24 Understanding the Legal System and
Business Law 653
25 Understanding International Business 677
26 Increasing Productivity and Quality 703
vii
Preface xxi
To Students xxix
About the Authors xxxi
Part One Introducing the Contemporary
Business World 1
Business Focus / Lawless Container
Corporation: Its Business Is Boxes 1
1 Understanding the U.S. Business System 3
Opening Case • Hogging the Profits 4
Global Economic Systems 5
Factors of Production 5
Types of Economic Systems 6
The U.S. Economic System 8
Markets, Demand, and Supply 8
Private Enterprise 10
Degrees of Competition 13
h Executive Report
H. Ross Perot: Where Eagles Dare 12
In the News
Lite ing Up Your Life 14
Evaluating Economic Systems 16
Economic Goals 16
Measuring Economic Performance 18
Summary of Learning Objectives 20
Opening Case Wrap Up • Hogging the
Profits 21
Concluding Case • Eastern Fried Chicken,
Anyone? 22
Key Terms 23
Study Questions and Exercises 23
2 Setting Up Business in the United States 25
Opening Case • A Failure to Communicate 26
Types of Business Organizations 27
Sole Proprietorships 27
Partnerships 29
Cooperatives 31
Corporations 32
f Small Business Report
Business Relations 28
International Report
An Uncooperative Cooperative 32
Creating and Managing a Corporation 35
Creating a Corporation 35
Stock and Stockholders Rights 36
Board of Directors 37
* Executive Report
Ted Turner: Sailing Close to the
Wind 38
Trends in Corporate Ownership 39
A History of Business in the United
States 41
The Colonial Period 41
The Factory System and the Industrial
Revolution 41
Captains of Industry: The Entrepreneurial
Era 41
The Production Era 42
The Sales and Marketing Eras 42
The Global Era 43
Summary of Learning Objectives 44
Opening Case Wrap Up • A Failure to
Communicate 45
ix
x Contents
Concluding Case • A Piece of the Rock 45
Key Terms 47
Study Questions and Exercises 47
3 Recognizing Business Trends and Challenges 49
Opening Case • Buttoning Up Profits 50
Business Trends in the 1990s 51
The Impact of High Technology 51
The Shift to Services 51
The Shift South and West 52
Mergers, Acquisitions, and Strategic
Alliances 52
Business and Government 55
Government Regulation of Business 55
The Move Toward Deregulation 56
How Business Influences Government 58
? Small Business Report
David and Goliath: Small Business versus
Federal Regulation 57
Business Ethics
Where There s Smoke, There s Money 60
Business and Labor 61
The Changing Demographics of the U.S. Labor
Force 61
The Declining Unionization of the Labor
Force 63
Worker Participation 63
Business and Consumers 64
Consumer Rights 64
The Changing Demographics of U.S.
Consumers 65
Business Challenges of the 1990s 65
In Search of Higher Productivity 65
The International Trade Deficit 66
The Continuing Challenge of Pollution 67
Technology: Friend or Foe? 67
Executive Report
David L. Sokol: Turning Garbage into
Gold 68
Summary of Learning Objectives 69
Opening Case Wrap Up • Buttoning Up
Profits 70
Concluding Case • Rolling in Dough 71
Key Terms 72
Study Questions and Exercises 72
4 Conducting Business Ethically and Responsibly 75
Opening Case • BCCI: Bankrupt and
Corrupt 76
Ethics in the Workplace 77
Influences on Ethics 77
Company Policies and Business Ethics 79
Strategies for Success
Succeeding with Ethical Business
Behavior 79
Social Responsibility 81
Influences on Social Responsibility 81
The Evolution of Social Responsibility 82
Areas of Social Responsibility 83
Responsibility Toward the Environment 83
Responsibility Toward Customers 86
Responsibility Toward Employees 87
Responsibility Toward Investors 88
In the News
Green Grow the Profits 84
Implementing Social Responsibility
Programs 89
Approaches to Social Responsibility 89
Managing Social Responsibility Programs 91
* International Report
When Charity Begins Abroad 91
Social Responsibility and the Small
Business 92
Summary of Learning Objectives 93
Opening Case Wrap Up • BCCI: Bankrupt and
Corrupt 94
Concluding Case • When Dirty Business is
Bad Business 95
Key Terms 96
Study Questions and Exercises 96
Business Focus Wrap Up / Lawless
Container Corporation: Its Business Is
Boxes 97
International Case / British Airways: Battling
Apathy for a Better Airline 98
Careers in Business / It s Not Just a
Job ... 100
Practicing for Business / Meeting the
Challenge of Modern Business 102
Part Two Organizing and Managing
Business 105
Business Focus / Strategic Organization at
Lawless: Planning for Profits 105
5 Managing the Business Enterprise 107
Opening Case • The Mouse that Roared
Back 108
The Management Process 109
Planning 109
Organizing 110
Leading 110
Controlling 110
Types of Managers 111
Levels of Management 111
Areas of Management 112
In the News
Pyramid to Pancake 113
International Report
Home Sweet Home? 116
Basic Management Skills 118
Technical Skills 118
Human Relations Skills 118
Conceptual Skills 119
Decision Making Skills 119
Time Management Skills 120
Management and the Corporate
Culture 121
Determinants of Corporate Culture 121
Managing the Corporate Culture 122
Summary of Learning Objectives 122
Opening Case Wrap Vp • The Mouse that
Roared Back 123
Concluding Case • Shell Game 124
Key Terms 125
Study Questions and Exercises 125
6 Running the Small Business 127
Opening Case • A Hot Idea 128
What is a Small Business? 129
The Importance of Small Business in the U.S.
Economy 130
Popular Forms of Small Business
Enterprise 131
Success and Failure of Small
Businesses 134
Trends in Small Business Start Ups 134
Reasons for Failure 134
Reasons for Success 135
Small Business Goals 135
? Executive Report
Lance H. Herndon: ACCESSing the Fast
Track 136
Starting and Operating the Small
Business 136
Starting the Small Business 137
Financing the Small Business 139
Sources of Management Advice 141
Strategies for Success
Financing for Success 142
Franchising 143
The Importance of Franchising in the United
States 144
Advantages and Disadvantages of
Franchising 144
Contents xi
International Report
Just Like Home 146
Summary of Learning Objectives 147
Opening Case Wrap Up • A Hot Idea 148
Concluding Case • They re Poppin Up All
Over 149
Key Terms 150
Study Questions and Exercises 150
7 Setting Business Goals and Strategies 153
Opening Case • 57 Ways to Make a Profit 154
Business Goals 155
The Purposes of Goal Setting 155
Levels of Goals 155
Setting Goals 157
Formulating Strategic Plans 158
Establishing Strategic Goals 158
Analyzing the Organization and its
Environment 158
Matching Organizations
and Environments 160
Strategies for Success
Planning for Success 159
Levels of Strategic Plans 160
Corporate Strategy 160
Business Strategy 161
Functional Strategy 162
International Report
It Sure Feels Like Success 164
Implementing Strategic Plans 166
Tactical Plans 166
Operational Plans 167
Contingency Plans and Crisis
Management 168
Managing the Planning Process 169
Management by Objectives 169
Surmounting Barriers to Planning 170
Small Business Report
Lessons from the Losers 170
Summary of Learning Objectives 171
Opening Case Wrap Up • 57 Ways to Make a
Point 172
Concluding Case • (Rubber)Maid to
Order 173
Key Terms 174
Study and Discussion Questions 174
8 Organizing the Business Enterprise 177
Opening Case • Milking the Profits 178
What is Organizational Structure? 179
xii Contents
The Building Blocks of Organizational
Structure 180
Specialization 180
Departmentalization 181
? International Report
Nobody Knows the Truffles They ve
Seen 182
Establishing the Decision Making
Hierarchy 183
Responsibility and Authority 184
Delegation and Accountability 184
Strategies for Success
Delegating for Success 185
Common Organizational Structures 185
Centralization and Decentralization 186
Line Organizations 187
Line and Staff Organizations 188
Functional Organizations 188
Informal Organization 188
Business Ethics
With a Little Help from Your Mentor 190
Alternative Organizational Structures 191
Divisional Organization 191
Matrix Organization 191
International Organization 193
Entrapreneuring 194
Summary of Learning Objectives 194
Opening Case Wrap Up • Milking the
Profits 195
Concluding Case • Seeing the Light 196
Key Terms 197
Study Questions and Exercises 197
Business Focus Wrap Up / Strategic
Organization at Lawless: Planning for
Profits 199
International Case / Eastern Europe: The
Long and Winding Road 200
Careers in Business / Reality Check 202
Practicing for Business / Reorganizing for
More Efficient Growth 204
Part Three Managing People in
Organizations 207
Business Focus / Human Resources
Management at Lawless: Not ESOP s
Fable 207
9 Motivating, Satisfying, and Leading Employees 209
Opening Case • Furnishing Flexibility 210
Human Relations in Business 210
Why Are Satisfaction and Morale
Important? 211
Recent Trends in Satisfaction and Morale 211
In the News
The Workplace Blues 212
? Small Business Report
When Good Things Come in Small
Places 214
Employee Motivation in Organizations 214
The Classical Theory 215
The Hawthorne Studies 215
Theory X and Theory Y 216
Maslow s Hierarchy of Needs 216
Two Factor Theory 218
Expectancy Theory 219
Theory Z 219
Managerial Styles and Leadership 220
Managerial Styles 220
The Contingency Nature of Leadership 221
Strategies for Success
Leading for Success 221
Strategies for Enhancing Job Satisfaction
and Motivation 222
Rewards and Punishment 222
Management by Objectives 223
Participative Management 223
Job Enrichment and Job Redesign 224
Modified Work Schedules 225
Summary of Learning Objectives 227
Opening Case Wrap Up • Furnishing
Flexibility 228
Concluding Case • No Wall in Sight 229
Key Terms 230
Study Questions and Exercises 230
10 Managing Human Resources 233
Opening Case • Over the Top 234
The Foundations Of Human Resource
Management 235
Job Relatedness and Person Job Matching 235
Planning for Human Resources 235
Job Analysis 235
Forecasting 236
Staffing the Organization 237
External Staffing 237
Internal Staffing 240
In the News
Private Lives? 241
Developing the Workforce 242
Orientation 242
Employee Training and Development 242
Performance Appraisal 245
Business Ethics
Friend or Foe? 243
Demoting and Terminating Workers 246
Compensating the Workforce 247
Wages and Salaries 247
Incentive Programs 248
Benefits Programs 248
legal and ethical issues in human resource
Management 249
Equal Employment Opportunity 249
Equal Pay and Comparable Worth 252
Worker Safety 253
Employment at Will 254
Managing Cultural Diversity 254
* International Report
No More Tea and Sympathy 251
Summary of Learning Objectives 255
Opening Case Wrap Up • Over the Top 256
Concluding Case • Working for Two 256
Key Terms 257
Study Questions and Exercises 258
11 Understanding Labor Management Relations 261
Opening Case • Pressing Problems 262
Why do Workers Unionize? 263
The Evolution of Unionism in the United
States 263
Early National Unions 263
The Knights of Labor 264
The American Federation of Labor 264
The Congress of Industrial Organizations 265
The AFL CIO 265
Unionism Today 266
? Executive Report
Catherine A. Gohn: Gohn A Make It
Work 267
Union Structure 268
* International Report
Going Nowhere 269
Laws Governing Labor Management
Relations 270
Norris LaGuardia Act 270
National Labor Relations (Wagner) Act 270
Fair Labor Standards Act 271
Taft Hartley Amendments 271
Landrum Grifpn Act 272
Other Laws 272
How Unions Are Organized and
Decertified 272
Collective Bargaining 274
Reaching Agreement on the Contract s
Terms 274
Contents xiii
Administering the Contract s Terms 276
The Future of Unionism in the United
States 277
Summary of Learning Objectives 278
Opening Case Wrap Up • Pressing
Problems 279
Concluding Case • United They
Stand 280
Key Terms 281
Study Questions and Exercises 282
Business Focus Wrap Up / Human Resource
Management at Lawless: Not ESOP s
Fable 283
International Case / Japanese Employment
Practices: Nothing is Certain Now 284
Careers in Business / The Write Stuff 286
Practicing for Business / Establishing a Pay
Policy 288
Part Four Managing Production and
Information 291
Business Focus / Production at Lawless: The
Customer Is Always Right 291
12 Producing Goods 293
Opening Case • Reaping the Profits of
Planning 294
Production Management: An Overview 295
Classifying Production Processes 296
The Role of Production Managers 299
* International Report
Billions and Billions Served 298
? Executive Report
Donald Brinckman: Kleening Up 300
Production Planning and Scheduling 301
Planning Activities 301
Scheduling Activities 306
Production Control 306
Materials Management 306
Tools for Production Control 308
Completing the Production Management
Process: Feedback 311
Automation and the Future of Production
Management 311
Mechanization and Automation 312
Computers and Robotics in
Manufacturing 313
Production and the Small Business
Enterprise 314
Summary of Learning Objectives 315
xiv Contents
Opening Case Wrap Up • Reaping the Profits
of Planning 316
Concluding Case • Putting the Brakes on a
Production Problem 317
Key Terms 317
Study Questions and Exercises 318
13 Producing Services 321
Opening Case • Beware Big Brown 322
Service Operations: An Overview 323
The Service Sector in the United States: Growth
and Stability 323
How Do Services Differ from
Manufacturing? 324
Classification of Service Operations 327
Extent of Customer Contact 327
Similarity to Manufacturing 328
Service Operations Planning, Design, and
Scheduling 329
? Executive Report
Tom Monaghan: The Domino s Effect 330
Capacity Planning 329
Location Planning 329
System Design 331
Facility Layout 332
Applying Concepts from Goods Production
Management to Services Production
Management 332
Scheduling Service Operations 333
Service Operations Control 334
Managing Demand and Supply 335
Quality Control: Training Workers 337
Quality Control: Motivating Workers 337
Handling the Special Problems of Service
Operations 338
Intangibility 338
Customization 339
Perishability 339
Link Between Consumer and Service 341
Small Business Report
Success That s More Than Skin Deep 340
Summary of Learning Objectives 342
Opening Case Wrap Up • Beware Big
Brown 343
Concluding Case • Doing Everything
Humana ly Possible 344
Key Terms 345
Study Questions and Exercises 345
14 Managing Information With Computers 347
Opening Case • Beating Back Big Blue 348
Information Management: An Overview 349
Data Versus Information 349
Management Information Systems 350
Levels of Management 350
The Computer Revolution 351
Elements of the Computer System 352
Hardware 352
Software 354
People 354
Control 355
Data 357
Business Ethics
Computer Viruses and Piracy: Terminal
Disease or Hacking Cough? 356
Computer Applications Programs for
Business 358
Word Processing Programs 358
Spreadsheet Programs 358
Database Management Programs 359
Graphics Programs 359
Types of Computer Systems 361
Categorizing Computer Systems by Size 361
System Architectures 363
? Executive Report
Michael Dell: The Computer Is in the
Mail 362
In the News
A Different Type of Downsizing 364
The History of Computer Systems 365
The Earliest Calculating Machines 365
The First Generation 366
The Second Generation 366
The Third Generation 366
The Fourth Generation 367
The Fifth Generation: The Future of
Information Management 367
Artificial Intelligence 368
Expert Systems 368
Office Automation 368
Manufacturing Information Systems 369
Computers in Small Businesses 369
Summary of Learning Objectives 370
Opening Case Wrap Vp • Beating Back Big
Blue 371
Concluding Case • Continued Expansion Does
Not Compute 372
Key Terms 372
Study Questions and Exercises 373
15 Understanding Accounting Issues 375
Opening Case • An Accounting GAAP? 376
Who Are Accountants and What Do They
Do? 377
Certified Public Accountants 377
Public (Noncertified) Accountants 379
Private Accountants 380
? Executive Report
Henry W. Block: Overcoming Accountant s
Block 379
Tools of the Accounting Trade 381
Record Keeping with Journals and
Ledgers 381
The Accounting Equation 382
Double Entry Accounting 383
Financial Statements 384
Balance Sheets 384
Income Statements 387
Statements of Changes in Cash Flows 387
*• International Report
A Cultural GAAP 390
Analyzing Financial Statements 389
Short Term Solvency Ratios 389
Long Term Solvency Ratios 391
Profitability Ratios 392
Activity Ratios 393
The Budget An Internal Financial
Statement 393
Computerized Accounting Systems 394
Strategies for Success
Budgeting for Success 395
Summary of Learning Objectives 396
Opening Case Wrap Up An Accounting
GAAP? 397
Concluding Case • Standing Up to Be
Counted 398
Key Terms 399
Study Questions and Exercises 399
Business Focus Wrap Up / Production at
Lawless: The Customer is Always Right 401
International Case / Samsung: Zapping to
the Top of the Microwave Heap 402
Careers in Business / Can We Talk? 404
Practicing for Business / Computing for
More Timely Production 406
Part Five Managing Marketing 409
Business Focus / Marketing at Lawless: The
Four P s of Boxes 409
16 Understanding Marketing Processes and Consumer
Behavior 411
Opening Case • Bubbling Over with New
Marketing Ideas 412
What is Marketing? 413
Marketing: Ideas, Goods, and Services 413
Contents xv
Planning and Executing Marketing
Strategy 413
The Marketing Mix: The Four P s 415
Creating Exchanges 417
The Functions of Marketing 418
Target Marketing and Market
Segmentation 419
Identifying Market Segments 420
Market Segmentation Requirements 422
Market Segmentation: A Warning 423
Market Research 424
The Research Process 424
Research Methods 424
? Small Business Report
Why the Customer Is Always Right 426
Understanding Consumer Behavior 427
Influences on Consumer Behavior 427
The Consumer Buying Process 427
International Marketing 430
? International Report
Will It Play in Peoria and Beijing? 431
Marketing and the Small Business 432
Summary of Learning Objectives 433
Opening Case Wrap Up • Bubbling Over with
New Marketing Ideas 434
Concluding Case • Green Grocer 435
Key Terms 436
Study Questions and Exercises 436
17 Developing and Pricing Products 439
Opening Case • The Rewards of
Stick To Itiveness 440
What is a Product? 441
The Successful Product 441
Classifying Goods and Services 441
The Product Mix 444
? Executive Report
Mary Anne Jackson: Small Fries for the
Small Fry 443
Developing New Products 445
The Product Development Process 445
Product Idea Mortality 446
Speeding Up Product Development In
Time Based Competition 447
The Product Life Cycle 448
Stages in the Product Life Cycle 448
Extending Product Life 449
The Growth Share Matrix 449
Identifying Products 450
Naming Products 450
Types of Brand Names 451
Brand Loyalty 451
Trademarks 452
xvi Contents
Packaging Products 452
Labeling Products 452
International Report
Those Pernicious Pillaging Patent
Pirates 453
DETERMINING PRICES 454
Pricing to Meet Business Objectives 454
Tools for Price Determination 456
Business Ethics
How Much Is Too Much? 455
Pricing Strategies and Tactics 459
Pricing Strategies 459
Pricing Tactics 460
Summary of Learning Objectives 462
Opening Case Wrap Up • The Rewards of
Stick To Itiveness 463
Concluding Case • The Antidote for Falling
Sales? 463
Key Terms 464
Study Questions and Exercises 465
18 Promoting Goods and Services 467
Opening Case • As Beauty Does 468
Promotional Objectives, Strategies, and
Tools 469
Promotional Objectives 469
Promotional Strategies 470
Choosing the Right Tools for the Promotional
Mix 471
Advertising Promotions 473
Advertising Strategies 473
Advertising Media 475
Types of Advertising 479
Advertising to Specific Markets 479
Regulation of Advertising 479
Business Ethics
Whose Freedom Is It Anyway? 476
Personal Selling Promotions 481
Types of Personal Selling Situations 482
Personal Selling Tasks 482
The Personal Selling Process 484
International Report
Cleaning Up in Japan 483
Strategies for Success
Selling Successfully 485
Sales Promotions 485
Types of Sales Promotions 486
Publicity and Public Relations
Promotions 487
Promotional Practices in Small
Business 487
Small Business Advertising 487
Small Business Personal Selling 488
Small Business Sales Promotions 490
Small Business Publicity 490
Summary of Learning Objectives 490
Opening Case Wrap Up As Beauty
Does 491
Concluding Case • Out Foxing the
Competition 492
Key Terms 493
Study Questions and Exercises 493
19 Distributing Goods and Services 495
Opening Case • Dressed For Success 496
The Distribution Mix 497
Intermediaries: Who Are They and What Do
They Do? 497
Distribution of Consumer Products 497
Distribution of Industrial Products 499
Distribution Strategies 501
Channel Conflict and Channel Leadership 502
p Small Business Report
The Mailbox Shopper 500
Wholesaling 503
Merchant Wholesalers 503
Agents/Brokers 504
Retailing 504
Types of Retail Outlets 505
Nonstore Retailing 507
The Wheel of Retailing 509
In the News
Push Button Sales 508
Physical Distribution 510
Customer Service Operations 510
Warehousing Operations 511
Transportation Operations 512
Companies Specializing in Transportation 515
Summary of Learning Objectives 517
Opening Case Wrap Up • Dressed for
Success 518
Concluding Case • A Ship Shape
Operation 518
Key Terms 519
Study Questions and Exercises 520
Business Focus Wrap Up / Marketing at
Lawless: The Four P s of Boxes 521
International Case / IKEA: Sitting Pretty
Around the World 522
Careers in Business / The Choice is
Yours 524
Practicing for Business / Going to Bat for
Financing 526
Port Six Introducing Financial Issues 529
Business Focus / Finance at Lawless:
Protecting the Bottom Line 529
20 Understanding Money and Banking 531
Opening Case • Days of Woe for Spendthrift
Thrifts 532
What is Money? 533
The Characteristics of Money 533
The Functions of Money 534
The Money Supply: M l 534
Broad Money : M 2 535
Plastic Money 536
Business Ethics
Is Plastic Fantastic? 539
The U.S. Financial System 537
Financial Institutions 537
Special Financial Services 541
Banks as Creators of Money 543
Regulation of Commercial Banking 544
The Federal Reserve System 545
The Functions of the Fed 545
The Fed s Tools 547
The Fed s Structure 548
k Executive Report
Alan Greenspan: Head of the Fed 550
The Changing Money and Banking
System 551
Deregulation of Financial Institutions 551
The Rise of Interstate Banking 551
International Banking 552
The Impact of Electronic Technologies 552
Financial Supermarkets 553
Summary of Learning Objectives 553
Opening Case Wrap Up • Days of Woe for
Spendthrift Thrifts 554
Concluding Case • Reach Out and Charge
Something 555
Key Terms 556
Study Questions and Exercises 557
21 Managing the Firm s Finances 559
Opening Case • Too Tough to Die? 560
The Role of the Financial Manager 561
Responsibilities of the Financial Manager 561
Financial Planning 562
Why Do Businesses Need Funds? 562
Short Term (Operating) Expenditures 562
Long Term (Capital) Expenditures 565
Strategies for Success
Using Advisers Successfully 563
Contents xvii
Sources of Short Term Funds 565
Trade Credit 566
Secured Short Term Loans 566
Unsecured Short Term Loans 567
Commercial Paper 568
Factoring Accounts Receivable 568
Sources of Long Term Funds 568
Debt Financing 569
Equity Financing 571
Hybrid Financing: Preferred Stock 572
Choosing Between Debt and Equity
Financing 572
«* Small Business Report
A New Lease on Life 570
The Risk Return Relationship 573
Financial Management for Small
Businesses 574
Establishing Bank Credit and Trade Credit 574
Venture Capital as a Source of Funds 576
Planning Cash Flow Requirements 576
In the News
Overseas Business: A Two Way Street 575
Summary of Learning Objectives 577
Opening Case Wrap Up • Too Tough to
Die? 578
Concluding Case • Elusive Sock Cess 579
Key Terms 580
Study Questions and Exercises 580
22 Understanding Securities Markets 583
Opening Case • On the Junk Heap 584
What are Securities Markets? 585
The Primary and Secondary Markets for
Securities 585
Who Invests in Securities? 585
Stocks 586
Common Stock 586
Preferred Stock 587
Stock Exchanges 588
* International Report
The Great Wall (Street) of China? 594
Bonds 592
U.S. Government Bonds 592
Municipal Bonds 593
Corporate Bonds 594
The Retirement of Bonds 595
Secondary Markets for Bonds 597
Other Investments 597
Mutual Funds 597
Commodities 598
Stock Options 600
Buying and Selling Securities 600
Using Financial Information Services 600
xviii Contents
Selecting a Broker 603
Placing an Order 604
Financing Securities Purchases 605
Small Business Report
They Know Better 605
Security Market Regulation 606
Summary of Learning Objectives 607
Opening Case Wrap Up • On the Junk
Heap 608
Concluding Case • A Marvel or a
Mistake? 609
Key Terms 610
Study Questions and Exercises 611
23 Managing Risk and Insurance 613
Opening Case • Reasonable Rules and
Regulations? 614
Risk and Insurance 614
Risk Management 615
Why Insurance Companies Exist—and
Thrive 619
Checking Quality Ratings 621
Insurable Versus Uninsurable Risks 621
Types of Insurance Companies 622
Insurance Products to Meet Diverse
Needs 623
Liability Insurance 623
Property Insurance 624
Life Insurance 628
Health Insurance 631
Special Forms of Business Insurance 635
In the News
It s Guaranteed . . . Or Is It? 626
Executive Report
Jesse Hill: Fighting to be King of the Hill 629
An Alternative to Buying Insurance:
Self Insurance 635
Insurance Industry Response to Consumers
Needs 636
International Report
Risky Business 637
Insurance Industry Regulation 637
Summary of Learning Objectives 638
Opening Case Wrap Up • Reasonable Rules
and Regulations? 639
Concluding Case • Health Care Reform,
Small Business Solutions 640
Key Terms 641
Study Questions and Exercises 641
Business Focus Wrap Up / Finance at
Lawless: Protecting the Bottom Line 643
International Case / Time for Change 644
Careers in Business / How to Succeed in
Business by Really Trying 646
Practicing for Business / Setting Up a
Promotional Plan 648
Part Seven Recognizing Business Issues and
Challenges 651
Business Focus / The Future of Lawless:
Competing with Quality in a World
Market 651
24 Understanding the Legal System and Business Law 653
Opening Case • Business Boom Goes
Bust 654
What is Law? 655
Statutory Law 655
Common Law 657
Regulatory (Administrative) Law 657
? Small Business Report
The Hip Bone s Connected to the . . . 656
The U.S. Judicial System 658
The Court System 658
Going to Court 660
International Report
At Their Bidding No More 663
Business Law 661
Contract Law and Business 661
Tort Law and Business 664
Property Law and Business 665
Agency Law and Business 668
Commercial Law and Business 669
Bankruptcy Law and Business 671
Summary of Learning Objectives 672
Opening Case Wrap Up • Business Boom Goes
Bust 673
Concluding Case • Bursting Macy s
Balloon 674
Key Terms 675
Study Questions and Exercises 675
25 Understanding International Business 677
Opening Case • The World ft Its Oyster 678
The Rise of International Business 679
Absolute and Comparative Advantage 679
Major World Marketplaces and Business
Centers 680
The Import Export Balance 681
Exchange Rates 682
The Role of Foreign Competition 683
Business Ethics
No Pain, No Gain? 681
International Business Management 684
Going International 684
Levels of Involvement 685
International Organizational Structure 689
Countertrading 692
In the News
Pop, The Magic Dragon 687
Strategies for Success
Exporting Successfully 688
Barriers to Trade 693
Social and Cultural Differences 693
Economic Differences 693
Legal and Political Differences 694
Aids to World Trade 696
Trade Agreements 696
The IMF and the World Bank 697
Summary of Learning Objectives 698
Opening Case Wrap Up • The World 9l Its
Oyster 699
Concluding Case • Small Business on the High
Seas 700
Key Terms 701
Study Questions and Exercises 701
26 Increasing Productivity and Quality 703
Opening Case • The Sweetheart of Six
Sigma 704
The Productivity Quality Connection 705
The Productivity Crisis 705
U.S. Productivity Trends 706
Industry Productivity 707
Company Productivity 708
Department and Individual Productivity 708
Measuring Productivity 708
Total and Partial Measures of Productivity 708
Measures of National and Industry
Productivity 709
Measures of Company Productivity 710
Total Quality Management (TQM) 711
Planning for Quality 712
Organizing for Quality 712
Contents xix
Leading for Quality 712
Controlling for Quality 713
Executive Report
Bernard Marcus: Managing for Quality 714
Tools for Total Quality Management 713
Statistical Process Control 713
Quality/Cost Studies 717
Quality Circles (Quality Improvement
Teams) 718
Benchmarking 719
Competing on the Basis of Productivity and
Quality 720
Get Closer to the Customer 720
Invest in Innovation and Technology 720
Adopt a Long Run Perspective for Continuous
Improvement 720
Remember: Smaller Can be Better than
Bigger 722
Place More Emphasis on Quality of Work Life
Factors 722
Improve the Service Sector 724
In the News
SABRE Toothed Tiger of the Skies 723
Summary of Learning Objectives 724
Opening Case Wrap Up • The Sweetheart of
Six Sigma 725
Concluding Case • A Glassy Operation 726
Key Terms 727
Study Questions and Exercises 727
Business Focus Wrap Up / The Future of
Lawless: Competing with Quality in the
World 729
International Case / The EC: European
Community, European Contention 730
Careers in Business 732
Practicing for Business / Coping with an
International Crisis 734
Glossary 736
Notes, Credits, and Sources 752
Index 765
|
| any_adam_object | 1 |
| author | Griffin, Ricky W. 1950- Ebert, Ronald J. 1938- |
| author_GND | (DE-588)128828951 (DE-588)128828943 |
| author_facet | Griffin, Ricky W. 1950- Ebert, Ronald J. 1938- |
| author_role | aut aut |
| author_sort | Griffin, Ricky W. 1950- |
| author_variant | r w g rw rwg r j e rj rje |
| building | Verbundindex |
| bvnumber | BV009627749 |
| callnumber-first | H - Social Science |
| callnumber-label | HD70 |
| callnumber-raw | HD70.U5 |
| callnumber-search | HD70.U5 |
| callnumber-sort | HD 270 U5 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QQ 400 |
| ctrlnum | (OCoLC)26545270 (DE-599)BVBBV009627749 |
| dewey-full | 658 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658 |
| dewey-search | 658 |
| dewey-sort | 3658 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 3. ed. |
| format | Book |
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| genre_facet | Einführung |
| geographic | USA USA (DE-588)4078704-7 gnd |
| geographic_facet | USA |
| id | DE-604.BV009627749 |
| illustrated | Illustrated |
| indexdate | 2024-12-23T13:30:06Z |
| institution | BVB |
| isbn | 013094517X 0130944343 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-006362950 |
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| physical | XXXI, 784 S. Ill., graph. Darst. |
| publishDate | 1993 |
| publishDateSearch | 1993 |
| publishDateSort | 1993 |
| publisher | Prentice Hall |
| record_format | marc |
| spellingShingle | Griffin, Ricky W. 1950- Ebert, Ronald J. 1938- Business Bedrijfsleven gtt Unternehmen Business enterprises United States Industrial management United States Betriebswirtschaftslehre (DE-588)4069402-1 gnd Handelsbetriebslehre (DE-588)4120425-6 gnd Unternehmensleitung (DE-588)4233771-9 gnd |
| subject_GND | (DE-588)4069402-1 (DE-588)4120425-6 (DE-588)4233771-9 (DE-588)4078704-7 (DE-588)4151278-9 |
| title | Business |
| title_auth | Business |
| title_exact_search | Business |
| title_full | Business Ricky W. Griffin ; Ronald J. Ebert |
| title_fullStr | Business Ricky W. Griffin ; Ronald J. Ebert |
| title_full_unstemmed | Business Ricky W. Griffin ; Ronald J. Ebert |
| title_short | Business |
| title_sort | business |
| topic | Bedrijfsleven gtt Unternehmen Business enterprises United States Industrial management United States Betriebswirtschaftslehre (DE-588)4069402-1 gnd Handelsbetriebslehre (DE-588)4120425-6 gnd Unternehmensleitung (DE-588)4233771-9 gnd |
| topic_facet | Bedrijfsleven Unternehmen Business enterprises United States Industrial management United States Betriebswirtschaftslehre Handelsbetriebslehre Unternehmensleitung USA Einführung |
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