East Africa Public Health Laboratory Networking Project

This report summarizes the main findings from the application of performance based incentives linked to progress on a standardized, globally recognized metric - the stepwise laboratory improvement process towards accreditation (SLIPTA) checklist - under the East Africa Public Health Laboratory Netwo...

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Hauptverfasser: Kumar, Meghan, Lehmann, Joel, Rucogoza, Aniceth, Kayobotsi, Claver, Das, Ashis, Schneidman, Miriam
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Kayobotsi, Claver
Das, Ashis
Schneidman, Miriam
description This report summarizes the main findings from the application of performance based incentives linked to progress on a standardized, globally recognized metric - the stepwise laboratory improvement process towards accreditation (SLIPTA) checklist - under the East Africa Public Health Laboratory Networking Project (EAPHLNP) in Rwanda. The lab performance-based financing (PBF) pilot was introduced in the context of a well-established national PBF program dating back to the early 2000s. The flexible nature of the EAPHLNP and the favorable context in Rwanda provided an ideal backdrop to introduce PBF incentive payments to accelerate progress of five project supported labs towards accreditation. The evaluation found improved laboratory performance at all project-supported laboratories in Rwanda as measured by the SLIPTA scores. For the first time, laboratories were bringing in PBF revenues, instilling a culture of continuous quality improvements, and focusing management attention on accreditation. PBF appears to have contributed to an accelerated change, with PBF laboratories experiencing an overall greater increase in SLIPTA scores compared to project-supported laboratories in the other countries. No clear patterns were found in terms of improved test volumes or test accuracy, which were not part of the pilot scheme. While it was difficult to disentangle the effects of different interventions, the evaluation found a system-strengthening value to combining investments in modernizing laboratories, and strengthening human resources with PBF. Relationships between laboratory staff and clinicians improved, with laboratory managers having a greater voice in hospital management and lab staff increasingly valued and respected by clinicians. A spirit of teamwork prevailed at participating sites. Other countries considering PBF mechanisms for public health laboratories need to take into account lessons learned and assess the features which may be relevant to their own contexts. PBF schemes for laboratories need to be viewed as an integral part of a package of interventions that contribute to enhanced performance.
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The lab performance-based financing (PBF) pilot was introduced in the context of a well-established national PBF program dating back to the early 2000s. The flexible nature of the EAPHLNP and the favorable context in Rwanda provided an ideal backdrop to introduce PBF incentive payments to accelerate progress of five project supported labs towards accreditation. The evaluation found improved laboratory performance at all project-supported laboratories in Rwanda as measured by the SLIPTA scores. For the first time, laboratories were bringing in PBF revenues, instilling a culture of continuous quality improvements, and focusing management attention on accreditation. PBF appears to have contributed to an accelerated change, with PBF laboratories experiencing an overall greater increase in SLIPTA scores compared to project-supported laboratories in the other countries. No clear patterns were found in terms of improved test volumes or test accuracy, which were not part of the pilot scheme. While it was difficult to disentangle the effects of different interventions, the evaluation found a system-strengthening value to combining investments in modernizing laboratories, and strengthening human resources with PBF. Relationships between laboratory staff and clinicians improved, with laboratory managers having a greater voice in hospital management and lab staff increasingly valued and respected by clinicians. A spirit of teamwork prevailed at participating sites. Other countries considering PBF mechanisms for public health laboratories need to take into account lessons learned and assess the features which may be relevant to their own contexts. PBF schemes for laboratories need to be viewed as an integral part of a package of interventions that contribute to enhanced performance.</description><language>eng</language><publisher>World Bank, Washington, DC</publisher><subject>AGE ; BEST PRACTICES ; CAPABILITIES ; CAPACITY BUILDING ; CELLS ; CERTIFICATES ; CHILD HEALTH SERVICES ; CITIZENS ; COMMUNICATION ; COMMUNICATION TECHNOLOGIES ; COMMUNICATIONS TECHNOLOGY ; COMMUNITY HEALTH ; CONFIDENTIALITY ; CONSULTANT ; CREATIVE SOLUTIONS ; CUSTOMER ; CUSTOMER SERVICE ; DATA ; DATA ANALYSIS ; DATA COLLECTION ; DOCUMENTS ; EFFECTS ; ENABLING ENVIRONMENT ; EVALUATION ; EXERCISES ; EXPERIMENTAL DESIGN ; FIELD WORK ; FINANCIAL CONSTRAINTS ; FINANCIAL SUPPORT ; FUND MANAGEMENT ; GRANTS ; HARDWARE ; HEALTH ; HEALTH AUTHORITIES ; HEALTH CARE ; HEALTH OUTCOMES ; HEALTH POLICY ; HEALTH SERVICES ; HOSPITALIZATION ; HOSPITALS ; HUMAN RESOURCES ; ICT ; IMMUNE SYSTEM ; IMPLEMENTATION ; IMPROVEMENT ; INDICATORS ; INFORMANTS ; INFORMATION ; INFRASTRUCTURE ; INNOVATION ; INNOVATIONS ; INSTITUTIONAL FRAMEWORK ; INSTITUTIONALIZATION ; INSTITUTIONS ; INTERNET ; INTERVENTION ; INTERVIEW ; INTERVIEWS ; INVENTORY ; ISOLATION ; KNOWLEDGE ; KNOWLEDGE SHARING ; LAB ; LABORATORIES ; LABORATORY ; LABORATORY ACCREDITATION ; LABORATORY EQUIPMENT ; LABORATORY INFRASTRUCTURE ; LABORATORY TECHNICIANS ; LABS ; MANAGEMENT SYSTEM ; MANAGEMENT SYSTEMS ; MATERIAL ; MEASUREMENT ; MEASURES ; METHODOLOGY ; METHODS ; MISSING DATA ; MONITORING ; MORBIDITY ; MORTALITY ; NETWORK ; NURSES ; NUTRITION ; PATIENT ; PATIENT SATISFACTION ; PATIENTS ; PAYOUT ; PERFORMANCE INDICATOR ; PERFORMANCE INDICATORS ; PHYSICIANS ; PILOT PROJECT ; PLANNING ; PREVENTION ; PRIMARY HEALTH CARE ; PROCUREMENT ; PROTOCOL ; PUBLIC HEALTH ; QUALITATIVE DATA ; QUALITY MANAGEMENT ; QUALITY OF SERVICE ; QUANTITATIVE DATA ; QUANTITATIVE RESEARCH ; RAW DATA ; REGRESSION ANALYSIS ; RESEARCH DESIGN ; RESEARCH FINDINGS ; RESEARCH METHODS ; RESULT ; RESULTS ; RIGHTS ; RISKS ; SAFETY OFFICER ; SAMPLES ; SAMPLING ; SATELLITE ; SCENARIOS ; SCIENCES ; SERVICE PROVIDERS ; SITES ; SIZE ; SPECIMENS ; STANDARDIZATION ; STATISTICAL ANALYSIS ; STRATEGY ; STRESS ; SUPERVISION ; SURVEILLANCE ; SURVEYS ; TARGETS ; TECHNICAL STAFF ; TECHNOLOGIES ; TECHNOLOGY ; TESTING ; TESTING SERVICES ; TESTS ; THEORY ; TIME ; TRANSACTION ; TRAVEL ; TRIGGER ; TURNAROUND TIMES ; USES ; VALIDITY ; VERIFICATION ; WASTE ; WEB ; WEB PORTAL ; WEIGHT ; WORK ENVIRONMENT ; WORKERS</subject><creationdate>2016-04</creationdate><rights>CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank</rights><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>776,780,18962</link.rule.ids><linktorsrc>$$Uhttps://hdl.handle.net/10986/24400$$EView_record_in_World_Bank$$FView_record_in_$$GWorld_Bank$$Hfree_for_read</linktorsrc></links><search><creatorcontrib>Kumar, Meghan</creatorcontrib><creatorcontrib>Lehmann, Joel</creatorcontrib><creatorcontrib>Rucogoza, Aniceth</creatorcontrib><creatorcontrib>Kayobotsi, Claver</creatorcontrib><creatorcontrib>Das, Ashis</creatorcontrib><creatorcontrib>Schneidman, Miriam</creatorcontrib><title>East Africa Public Health Laboratory Networking Project</title><description>This report summarizes the main findings from the application of performance based incentives linked to progress on a standardized, globally recognized metric - the stepwise laboratory improvement process towards accreditation (SLIPTA) checklist - under the East Africa Public Health Laboratory Networking Project (EAPHLNP) in Rwanda. The lab performance-based financing (PBF) pilot was introduced in the context of a well-established national PBF program dating back to the early 2000s. The flexible nature of the EAPHLNP and the favorable context in Rwanda provided an ideal backdrop to introduce PBF incentive payments to accelerate progress of five project supported labs towards accreditation. The evaluation found improved laboratory performance at all project-supported laboratories in Rwanda as measured by the SLIPTA scores. For the first time, laboratories were bringing in PBF revenues, instilling a culture of continuous quality improvements, and focusing management attention on accreditation. PBF appears to have contributed to an accelerated change, with PBF laboratories experiencing an overall greater increase in SLIPTA scores compared to project-supported laboratories in the other countries. No clear patterns were found in terms of improved test volumes or test accuracy, which were not part of the pilot scheme. While it was difficult to disentangle the effects of different interventions, the evaluation found a system-strengthening value to combining investments in modernizing laboratories, and strengthening human resources with PBF. Relationships between laboratory staff and clinicians improved, with laboratory managers having a greater voice in hospital management and lab staff increasingly valued and respected by clinicians. A spirit of teamwork prevailed at participating sites. Other countries considering PBF mechanisms for public health laboratories need to take into account lessons learned and assess the features which may be relevant to their own contexts. PBF schemes for laboratories need to be viewed as an integral part of a package of interventions that contribute to enhanced performance.</description><subject>AGE</subject><subject>BEST PRACTICES</subject><subject>CAPABILITIES</subject><subject>CAPACITY BUILDING</subject><subject>CELLS</subject><subject>CERTIFICATES</subject><subject>CHILD HEALTH SERVICES</subject><subject>CITIZENS</subject><subject>COMMUNICATION</subject><subject>COMMUNICATION TECHNOLOGIES</subject><subject>COMMUNICATIONS TECHNOLOGY</subject><subject>COMMUNITY HEALTH</subject><subject>CONFIDENTIALITY</subject><subject>CONSULTANT</subject><subject>CREATIVE SOLUTIONS</subject><subject>CUSTOMER</subject><subject>CUSTOMER SERVICE</subject><subject>DATA</subject><subject>DATA ANALYSIS</subject><subject>DATA COLLECTION</subject><subject>DOCUMENTS</subject><subject>EFFECTS</subject><subject>ENABLING ENVIRONMENT</subject><subject>EVALUATION</subject><subject>EXERCISES</subject><subject>EXPERIMENTAL DESIGN</subject><subject>FIELD WORK</subject><subject>FINANCIAL CONSTRAINTS</subject><subject>FINANCIAL SUPPORT</subject><subject>FUND MANAGEMENT</subject><subject>GRANTS</subject><subject>HARDWARE</subject><subject>HEALTH</subject><subject>HEALTH AUTHORITIES</subject><subject>HEALTH CARE</subject><subject>HEALTH OUTCOMES</subject><subject>HEALTH POLICY</subject><subject>HEALTH SERVICES</subject><subject>HOSPITALIZATION</subject><subject>HOSPITALS</subject><subject>HUMAN RESOURCES</subject><subject>ICT</subject><subject>IMMUNE SYSTEM</subject><subject>IMPLEMENTATION</subject><subject>IMPROVEMENT</subject><subject>INDICATORS</subject><subject>INFORMANTS</subject><subject>INFORMATION</subject><subject>INFRASTRUCTURE</subject><subject>INNOVATION</subject><subject>INNOVATIONS</subject><subject>INSTITUTIONAL FRAMEWORK</subject><subject>INSTITUTIONALIZATION</subject><subject>INSTITUTIONS</subject><subject>INTERNET</subject><subject>INTERVENTION</subject><subject>INTERVIEW</subject><subject>INTERVIEWS</subject><subject>INVENTORY</subject><subject>ISOLATION</subject><subject>KNOWLEDGE</subject><subject>KNOWLEDGE SHARING</subject><subject>LAB</subject><subject>LABORATORIES</subject><subject>LABORATORY</subject><subject>LABORATORY ACCREDITATION</subject><subject>LABORATORY EQUIPMENT</subject><subject>LABORATORY INFRASTRUCTURE</subject><subject>LABORATORY TECHNICIANS</subject><subject>LABS</subject><subject>MANAGEMENT SYSTEM</subject><subject>MANAGEMENT SYSTEMS</subject><subject>MATERIAL</subject><subject>MEASUREMENT</subject><subject>MEASURES</subject><subject>METHODOLOGY</subject><subject>METHODS</subject><subject>MISSING DATA</subject><subject>MONITORING</subject><subject>MORBIDITY</subject><subject>MORTALITY</subject><subject>NETWORK</subject><subject>NURSES</subject><subject>NUTRITION</subject><subject>PATIENT</subject><subject>PATIENT SATISFACTION</subject><subject>PATIENTS</subject><subject>PAYOUT</subject><subject>PERFORMANCE INDICATOR</subject><subject>PERFORMANCE INDICATORS</subject><subject>PHYSICIANS</subject><subject>PILOT PROJECT</subject><subject>PLANNING</subject><subject>PREVENTION</subject><subject>PRIMARY HEALTH CARE</subject><subject>PROCUREMENT</subject><subject>PROTOCOL</subject><subject>PUBLIC HEALTH</subject><subject>QUALITATIVE DATA</subject><subject>QUALITY MANAGEMENT</subject><subject>QUALITY OF SERVICE</subject><subject>QUANTITATIVE DATA</subject><subject>QUANTITATIVE RESEARCH</subject><subject>RAW DATA</subject><subject>REGRESSION ANALYSIS</subject><subject>RESEARCH DESIGN</subject><subject>RESEARCH FINDINGS</subject><subject>RESEARCH METHODS</subject><subject>RESULT</subject><subject>RESULTS</subject><subject>RIGHTS</subject><subject>RISKS</subject><subject>SAFETY OFFICER</subject><subject>SAMPLES</subject><subject>SAMPLING</subject><subject>SATELLITE</subject><subject>SCENARIOS</subject><subject>SCIENCES</subject><subject>SERVICE PROVIDERS</subject><subject>SITES</subject><subject>SIZE</subject><subject>SPECIMENS</subject><subject>STANDARDIZATION</subject><subject>STATISTICAL ANALYSIS</subject><subject>STRATEGY</subject><subject>STRESS</subject><subject>SUPERVISION</subject><subject>SURVEILLANCE</subject><subject>SURVEYS</subject><subject>TARGETS</subject><subject>TECHNICAL STAFF</subject><subject>TECHNOLOGIES</subject><subject>TECHNOLOGY</subject><subject>TESTING</subject><subject>TESTING SERVICES</subject><subject>TESTS</subject><subject>THEORY</subject><subject>TIME</subject><subject>TRANSACTION</subject><subject>TRAVEL</subject><subject>TRIGGER</subject><subject>TURNAROUND TIMES</subject><subject>USES</subject><subject>VALIDITY</subject><subject>VERIFICATION</subject><subject>WASTE</subject><subject>WEB</subject><subject>WEB PORTAL</subject><subject>WEIGHT</subject><subject>WORK ENVIRONMENT</subject><subject>WORKERS</subject><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2016</creationdate><recordtype>article</recordtype><sourceid>VO9</sourceid><recordid>eNrjZDB3TSwuUXBMK8pMTlQIKE3KyUxW8EhNzCnJUPBJTMovSizJL6pU8EstKc8vys7MS1cIKMrPSk0u4WFgTUvMKU7lhdLcDCZuriHOHrpAdTkpSYl52fH5Bal52Xn55TmpKempRakF-cWZIMPiDQ0sLczijUxMDAyMydQGAH66Plw</recordid><startdate>201604</startdate><enddate>201604</enddate><creator>Kumar, Meghan</creator><creator>Lehmann, Joel</creator><creator>Rucogoza, Aniceth</creator><creator>Kayobotsi, Claver</creator><creator>Das, Ashis</creator><creator>Schneidman, Miriam</creator><general>World Bank, Washington, DC</general><scope>VO9</scope></search><sort><creationdate>201604</creationdate><title>East Africa Public Health Laboratory Networking Project</title><author>Kumar, Meghan ; Lehmann, Joel ; Rucogoza, Aniceth ; Kayobotsi, Claver ; Das, Ashis ; Schneidman, Miriam</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-worldbank_openknowledgerepository_10986_244003</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2016</creationdate><topic>AGE</topic><topic>BEST PRACTICES</topic><topic>CAPABILITIES</topic><topic>CAPACITY BUILDING</topic><topic>CELLS</topic><topic>CERTIFICATES</topic><topic>CHILD HEALTH SERVICES</topic><topic>CITIZENS</topic><topic>COMMUNICATION</topic><topic>COMMUNICATION TECHNOLOGIES</topic><topic>COMMUNICATIONS TECHNOLOGY</topic><topic>COMMUNITY HEALTH</topic><topic>CONFIDENTIALITY</topic><topic>CONSULTANT</topic><topic>CREATIVE SOLUTIONS</topic><topic>CUSTOMER</topic><topic>CUSTOMER SERVICE</topic><topic>DATA</topic><topic>DATA ANALYSIS</topic><topic>DATA COLLECTION</topic><topic>DOCUMENTS</topic><topic>EFFECTS</topic><topic>ENABLING ENVIRONMENT</topic><topic>EVALUATION</topic><topic>EXERCISES</topic><topic>EXPERIMENTAL DESIGN</topic><topic>FIELD WORK</topic><topic>FINANCIAL CONSTRAINTS</topic><topic>FINANCIAL SUPPORT</topic><topic>FUND MANAGEMENT</topic><topic>GRANTS</topic><topic>HARDWARE</topic><topic>HEALTH</topic><topic>HEALTH AUTHORITIES</topic><topic>HEALTH CARE</topic><topic>HEALTH OUTCOMES</topic><topic>HEALTH POLICY</topic><topic>HEALTH SERVICES</topic><topic>HOSPITALIZATION</topic><topic>HOSPITALS</topic><topic>HUMAN RESOURCES</topic><topic>ICT</topic><topic>IMMUNE SYSTEM</topic><topic>IMPLEMENTATION</topic><topic>IMPROVEMENT</topic><topic>INDICATORS</topic><topic>INFORMANTS</topic><topic>INFORMATION</topic><topic>INFRASTRUCTURE</topic><topic>INNOVATION</topic><topic>INNOVATIONS</topic><topic>INSTITUTIONAL FRAMEWORK</topic><topic>INSTITUTIONALIZATION</topic><topic>INSTITUTIONS</topic><topic>INTERNET</topic><topic>INTERVENTION</topic><topic>INTERVIEW</topic><topic>INTERVIEWS</topic><topic>INVENTORY</topic><topic>ISOLATION</topic><topic>KNOWLEDGE</topic><topic>KNOWLEDGE SHARING</topic><topic>LAB</topic><topic>LABORATORIES</topic><topic>LABORATORY</topic><topic>LABORATORY ACCREDITATION</topic><topic>LABORATORY EQUIPMENT</topic><topic>LABORATORY INFRASTRUCTURE</topic><topic>LABORATORY TECHNICIANS</topic><topic>LABS</topic><topic>MANAGEMENT SYSTEM</topic><topic>MANAGEMENT SYSTEMS</topic><topic>MATERIAL</topic><topic>MEASUREMENT</topic><topic>MEASURES</topic><topic>METHODOLOGY</topic><topic>METHODS</topic><topic>MISSING DATA</topic><topic>MONITORING</topic><topic>MORBIDITY</topic><topic>MORTALITY</topic><topic>NETWORK</topic><topic>NURSES</topic><topic>NUTRITION</topic><topic>PATIENT</topic><topic>PATIENT SATISFACTION</topic><topic>PATIENTS</topic><topic>PAYOUT</topic><topic>PERFORMANCE INDICATOR</topic><topic>PERFORMANCE INDICATORS</topic><topic>PHYSICIANS</topic><topic>PILOT PROJECT</topic><topic>PLANNING</topic><topic>PREVENTION</topic><topic>PRIMARY HEALTH CARE</topic><topic>PROCUREMENT</topic><topic>PROTOCOL</topic><topic>PUBLIC HEALTH</topic><topic>QUALITATIVE DATA</topic><topic>QUALITY MANAGEMENT</topic><topic>QUALITY OF SERVICE</topic><topic>QUANTITATIVE DATA</topic><topic>QUANTITATIVE RESEARCH</topic><topic>RAW DATA</topic><topic>REGRESSION ANALYSIS</topic><topic>RESEARCH DESIGN</topic><topic>RESEARCH FINDINGS</topic><topic>RESEARCH METHODS</topic><topic>RESULT</topic><topic>RESULTS</topic><topic>RIGHTS</topic><topic>RISKS</topic><topic>SAFETY OFFICER</topic><topic>SAMPLES</topic><topic>SAMPLING</topic><topic>SATELLITE</topic><topic>SCENARIOS</topic><topic>SCIENCES</topic><topic>SERVICE PROVIDERS</topic><topic>SITES</topic><topic>SIZE</topic><topic>SPECIMENS</topic><topic>STANDARDIZATION</topic><topic>STATISTICAL ANALYSIS</topic><topic>STRATEGY</topic><topic>STRESS</topic><topic>SUPERVISION</topic><topic>SURVEILLANCE</topic><topic>SURVEYS</topic><topic>TARGETS</topic><topic>TECHNICAL STAFF</topic><topic>TECHNOLOGIES</topic><topic>TECHNOLOGY</topic><topic>TESTING</topic><topic>TESTING SERVICES</topic><topic>TESTS</topic><topic>THEORY</topic><topic>TIME</topic><topic>TRANSACTION</topic><topic>TRAVEL</topic><topic>TRIGGER</topic><topic>TURNAROUND TIMES</topic><topic>USES</topic><topic>VALIDITY</topic><topic>VERIFICATION</topic><topic>WASTE</topic><topic>WEB</topic><topic>WEB PORTAL</topic><topic>WEIGHT</topic><topic>WORK ENVIRONMENT</topic><topic>WORKERS</topic><toplevel>online_resources</toplevel><creatorcontrib>Kumar, Meghan</creatorcontrib><creatorcontrib>Lehmann, Joel</creatorcontrib><creatorcontrib>Rucogoza, Aniceth</creatorcontrib><creatorcontrib>Kayobotsi, Claver</creatorcontrib><creatorcontrib>Das, Ashis</creatorcontrib><creatorcontrib>Schneidman, Miriam</creatorcontrib><collection>Open Knowledge Repository</collection></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext_linktorsrc</fulltext></delivery><addata><au>Kumar, Meghan</au><au>Lehmann, Joel</au><au>Rucogoza, Aniceth</au><au>Kayobotsi, Claver</au><au>Das, Ashis</au><au>Schneidman, Miriam</au><format>book</format><genre>document</genre><ristype>GEN</ristype><atitle>East Africa Public Health Laboratory Networking Project</atitle><date>2016-04</date><risdate>2016</risdate><abstract>This report summarizes the main findings from the application of performance based incentives linked to progress on a standardized, globally recognized metric - the stepwise laboratory improvement process towards accreditation (SLIPTA) checklist - under the East Africa Public Health Laboratory Networking Project (EAPHLNP) in Rwanda. The lab performance-based financing (PBF) pilot was introduced in the context of a well-established national PBF program dating back to the early 2000s. The flexible nature of the EAPHLNP and the favorable context in Rwanda provided an ideal backdrop to introduce PBF incentive payments to accelerate progress of five project supported labs towards accreditation. The evaluation found improved laboratory performance at all project-supported laboratories in Rwanda as measured by the SLIPTA scores. For the first time, laboratories were bringing in PBF revenues, instilling a culture of continuous quality improvements, and focusing management attention on accreditation. PBF appears to have contributed to an accelerated change, with PBF laboratories experiencing an overall greater increase in SLIPTA scores compared to project-supported laboratories in the other countries. No clear patterns were found in terms of improved test volumes or test accuracy, which were not part of the pilot scheme. While it was difficult to disentangle the effects of different interventions, the evaluation found a system-strengthening value to combining investments in modernizing laboratories, and strengthening human resources with PBF. Relationships between laboratory staff and clinicians improved, with laboratory managers having a greater voice in hospital management and lab staff increasingly valued and respected by clinicians. A spirit of teamwork prevailed at participating sites. Other countries considering PBF mechanisms for public health laboratories need to take into account lessons learned and assess the features which may be relevant to their own contexts. PBF schemes for laboratories need to be viewed as an integral part of a package of interventions that contribute to enhanced performance.</abstract><pub>World Bank, Washington, DC</pub><oa>free_for_read</oa></addata></record>
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subjects AGE
BEST PRACTICES
CAPABILITIES
CAPACITY BUILDING
CELLS
CERTIFICATES
CHILD HEALTH SERVICES
CITIZENS
COMMUNICATION
COMMUNICATION TECHNOLOGIES
COMMUNICATIONS TECHNOLOGY
COMMUNITY HEALTH
CONFIDENTIALITY
CONSULTANT
CREATIVE SOLUTIONS
CUSTOMER
CUSTOMER SERVICE
DATA
DATA ANALYSIS
DATA COLLECTION
DOCUMENTS
EFFECTS
ENABLING ENVIRONMENT
EVALUATION
EXERCISES
EXPERIMENTAL DESIGN
FIELD WORK
FINANCIAL CONSTRAINTS
FINANCIAL SUPPORT
FUND MANAGEMENT
GRANTS
HARDWARE
HEALTH
HEALTH AUTHORITIES
HEALTH CARE
HEALTH OUTCOMES
HEALTH POLICY
HEALTH SERVICES
HOSPITALIZATION
HOSPITALS
HUMAN RESOURCES
ICT
IMMUNE SYSTEM
IMPLEMENTATION
IMPROVEMENT
INDICATORS
INFORMANTS
INFORMATION
INFRASTRUCTURE
INNOVATION
INNOVATIONS
INSTITUTIONAL FRAMEWORK
INSTITUTIONALIZATION
INSTITUTIONS
INTERNET
INTERVENTION
INTERVIEW
INTERVIEWS
INVENTORY
ISOLATION
KNOWLEDGE
KNOWLEDGE SHARING
LAB
LABORATORIES
LABORATORY
LABORATORY ACCREDITATION
LABORATORY EQUIPMENT
LABORATORY INFRASTRUCTURE
LABORATORY TECHNICIANS
LABS
MANAGEMENT SYSTEM
MANAGEMENT SYSTEMS
MATERIAL
MEASUREMENT
MEASURES
METHODOLOGY
METHODS
MISSING DATA
MONITORING
MORBIDITY
MORTALITY
NETWORK
NURSES
NUTRITION
PATIENT
PATIENT SATISFACTION
PATIENTS
PAYOUT
PERFORMANCE INDICATOR
PERFORMANCE INDICATORS
PHYSICIANS
PILOT PROJECT
PLANNING
PREVENTION
PRIMARY HEALTH CARE
PROCUREMENT
PROTOCOL
PUBLIC HEALTH
QUALITATIVE DATA
QUALITY MANAGEMENT
QUALITY OF SERVICE
QUANTITATIVE DATA
QUANTITATIVE RESEARCH
RAW DATA
REGRESSION ANALYSIS
RESEARCH DESIGN
RESEARCH FINDINGS
RESEARCH METHODS
RESULT
RESULTS
RIGHTS
RISKS
SAFETY OFFICER
SAMPLES
SAMPLING
SATELLITE
SCENARIOS
SCIENCES
SERVICE PROVIDERS
SITES
SIZE
SPECIMENS
STANDARDIZATION
STATISTICAL ANALYSIS
STRATEGY
STRESS
SUPERVISION
SURVEILLANCE
SURVEYS
TARGETS
TECHNICAL STAFF
TECHNOLOGIES
TECHNOLOGY
TESTING
TESTING SERVICES
TESTS
THEORY
TIME
TRANSACTION
TRAVEL
TRIGGER
TURNAROUND TIMES
USES
VALIDITY
VERIFICATION
WASTE
WEB
WEB PORTAL
WEIGHT
WORK ENVIRONMENT
WORKERS
title East Africa Public Health Laboratory Networking Project
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