危机语境下的信任修复话语分析——以水滴筹CEO致歉信为例
本文基于Fuoli&Paradis(2014)的信任修复话语模型,对水滴筹CEO致歉信中凸显的可信性维度(能力、品质和善意)以及话语策略(强调正面与中和负面)进行了探讨.研究结果表明,"能力"和"善意"这两类可信性维度主要经由"强调正面"的话语策略来修复,在语言层面表现为表达评价以及情感意义的语言资源;"品质"这一可信性维度主要借助"中和负面"的话语策略来修复,在语言层面则表现为对话介入资源,如转折话语标记、否定标记以及言据标记.本研究不仅验证了Fuoli&Paradis信任修复...
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| Veröffentlicht in: | 外文研究 2021-06, Vol.9 (2), p.1-7 |
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| creator | 郑晓梅 吴嘉平 |
| description | 本文基于Fuoli&Paradis(2014)的信任修复话语模型,对水滴筹CEO致歉信中凸显的可信性维度(能力、品质和善意)以及话语策略(强调正面与中和负面)进行了探讨.研究结果表明,"能力"和"善意"这两类可信性维度主要经由"强调正面"的话语策略来修复,在语言层面表现为表达评价以及情感意义的语言资源;"品质"这一可信性维度主要借助"中和负面"的话语策略来修复,在语言层面则表现为对话介入资源,如转折话语标记、否定标记以及言据标记.本研究不仅验证了Fuoli&Paradis信任修复话语模型的可行性,也为危机语境下机构如何修复信任提供了借鉴. |
| doi_str_mv | 10.3969/j.issn.2095-5723.2021.02.001 |
| format | Article |
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| source | 国家哲学社会科学学术期刊数据库 (National Social Sciences Database) |
| title | 危机语境下的信任修复话语分析——以水滴筹CEO致歉信为例 |
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