Scheduling resources in a penalty-based environment

The present invention relates to the problem of scheduling work for employees and/or other resources in a help desk or similar environment. The employees have different levels of training and availabilities. The jobs, which occur as a result of dynamically occurring events, consist of multiple tasks...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Buco, Melissa Jane, Chang, Rong Nickle, Luan, Laura Zaihua, Ward, Christopher, Wolf, Joel Leonard, Yu, Philip Shi-lung
Format:	Patent
Sprache:	eng
Online-Zugang:	Volltext bestellen
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