System and method for forwarding a session based on a recording capacity

System and method for forwarding a session based on a recording capacity

A system and method for forwarding a session based on a recording capacity. A recording sub-system may inform a session forwarding component of a recording capacity associated with agents. A forwarding component may select an agent to handle a session based on a recording capacity associated with th...

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Hauptverfasser: Portman, Leon, Margolis, Stas, Weiss, Shay, Ben Zeev, Noam
Format: Patent
Sprache:eng
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creator Portman, Leon
Margolis, Stas
Weiss, Shay
Ben Zeev, Noam
description A system and method for forwarding a session based on a recording capacity. A recording sub-system may inform a session forwarding component of a recording capacity associated with agents. A forwarding component may select an agent to handle a session based on a recording capacity associated with the agent. A session may be interrupted if the recording capacity associated with the session is reduced below a predefined level.
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title System and method for forwarding a session based on a recording capacity
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