Session board controller based post call routing for customer feedback application

Session board controller based post call routing for customer feedback application

Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border con...

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Hauptverfasser: Portman, Leon, Weiss, Shay, Liberman Ben-Ami, Hadas, Baruch, Uzi, Mart, Beeri, Hassidi, Offer, Hayner, Omri
Format: Patent
Sprache:eng
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creator Portman, Leon
Weiss, Shay
Liberman Ben-Ami, Hadas
Baruch, Uzi
Mart, Beeri
Hassidi, Offer
Hayner, Omri
description Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.
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title Session board controller based post call routing for customer feedback application
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