Customer part replacement feature utilizing high frequency service interval fault and signature analyses
A diagnostic system made part of or for use with a document handling device in which a customer is guided toward performance of at least one comparison means in a diagnostic routine analysis. The comparison means is selected from a group comprising (1) a first comparison comparing a fused print medi...
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| creator | Soures, Michael Nicholas Petery, James Joseph Thomas, Timothy D Gramowski, Jeffrey Koenig, Cheryl Marie Pozniakas, Robert Steven Kamprath, David R Randall, Stephen F Spencer, Kathleen Shenoy, Nitin Brown, Joanna DiMarco, Christina Kelly, Nancy Hakac, Bernard N Jong, Cheng-Ning Weldon, Nate |
| description | A diagnostic system made part of or for use with a document handling device in which a customer is guided toward performance of at least one comparison means in a diagnostic routine analysis. The comparison means is selected from a group comprising (1) a first comparison comparing a fused print media and an unfused print media for presence of a defect, (2) a second comparison comparing an output print media and at least one image on a screen for a type of defect, and (3) a third comparison comparing a low-charged print media and a no-charged print media for qualities of the defect. The customer enters a selection based on results of the first, the second, or the third comparisons. The diagnostic system can identify a part causing a defect in the print media based on results of the comparisons. |
| format | Patent |
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| title | Customer part replacement feature utilizing high frequency service interval fault and signature analyses |
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