System and method for automated performance monitoring for a call servicing system

A system and method for monitoring and reporting automated call-processing performance is disclosed. Initially, performance metrics can be established for normal or acceptable system performance. Performance metrics may be determined for individual components and/or a combination of components in a...

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Bibliographische Detailangaben

Hauptverfasser:	Knott, Benjamin Anthony, Bushey, Robert R, Martin, John Mills
Format:	Patent
Sprache:	eng
Online-Zugang:	Volltext bestellen
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