Logging calls according to call context

Logging calls according to call context

A method, system, and program for logging calls according to call context are provided. A context for a call is detected, where the context include information such as the parties to a call, whether a backup party is accessed, where the call is on behalf of another, the locations of the parties to t...

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Hauptverfasser: Brown, Michael W, McIntyre, Joseph H, Paolini, Michael A, Weaver, James M, Winters, Scott L
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Sprache:eng
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creator Brown, Michael W
McIntyre, Joseph H
Paolini, Michael A
Weaver, James M
Winters, Scott L
description A method, system, and program for logging calls according to call context are provided. A context for a call is detected, where the context include information such as the parties to a call, whether a backup party is accessed, where the call is on behalf of another, the locations of the parties to the call, the subject matter of the call, tariffs applied during the call, billing for telephone services accessed during the call, and orders placed during the call. At least one context based logging request valid for the context for the call is accessed from among multiple context based logging requests stored for multiple parties. Parties requesting logging may include parties to the call, on behalf of parties, third parties, and guardians. The context is logged according to the context based logging request.
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title Logging calls according to call context
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