System and method for integrated queue management

System and method for integrated queue management

A system and method for integrated queue management are provided. The method may include receiving, from a user, a request for a connection to one of a plurality of agents. The request for a connection may be queued if the plurality of agents are unavailable. A request to delay the connection with t...

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Hauptverfasser: Shaffer, Shmuel, Patel, Labhesh, Khouri, Joseph F, Chahrouri, Gebran G
Format: Patent
Sprache:eng
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creator Shaffer, Shmuel
Patel, Labhesh
Khouri, Joseph F
Chahrouri, Gebran G
description A system and method for integrated queue management are provided. The method may include receiving, from a user, a request for a connection to one of a plurality of agents. The request for a connection may be queued if the plurality of agents are unavailable. A request to delay the connection with the one of the plurality of agents may be received, from the user. In accordance with a particular embodiment of the present invention, the connection with the one of the plurality of agents is delayed. A request to continue in the queue may be received from the user. Finally, the user may be connected with one of the plurality of agents.
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title System and method for integrated queue management
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