Digital footprint driven multi-channel integrated support system

Digital footprint driven multi-channel integrated support system

A digital footprint driven multi-channel integrated support system assists a user in managing electronic components based on his or her digital footprint. The digital footprint driven multi-channel integrated support system delivers a dramatically improved 'digital home support' experience...

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Hauptverfasser: Honts, Robert W, Wollan, Robert E, Delattre, Allen J, Andrews, Daniel G, Murray, II, John J, Sadowski, Stephanie D, Forsythe, Charles J
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Sprache:eng
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creator Honts, Robert W
Wollan, Robert E
Delattre, Allen J
Andrews, Daniel G
Murray, II, John J
Sadowski, Stephanie D
Forsythe, Charles J
description A digital footprint driven multi-channel integrated support system assists a user in managing electronic components based on his or her digital footprint. The digital footprint driven multi-channel integrated support system delivers a dramatically improved 'digital home support' experience across multiple support channels (e.g., 'on-the-box', web, IVR, agent voice, agent chat, agent email, and more). The digital footprint driven multi-channel integrated support system generates, displays, and uses a 'digital footprint' of the components within the home, such as computer hardware/software, computer peripherals, audio/visual equipment, gaming hardware/software, home security hardware/software, or other electronic components.
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title Digital footprint driven multi-channel integrated support system
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