System and method for detecting emotions at different steps in a communication

The system and method establish a communication with a first party. A first emotion is detected during a first step during the communication. Steps in the communication can include: establishing a call, waiting in a queue, talking with an agent, communicating with an IVR system, and the like. A seco...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Flockhart, Andrew D, Mathews, Eugene P, Taylor, John Z
Format:	Patent
Sprache:	eng
Online-Zugang:	Volltext bestellen
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!