System and method for automatically notifying a customer via phone of service restoration

System and method for automatically notifying a customer via phone of service restoration

An automated IVR apparatus for notifying entities of customer-specific information. An automated IVR application that enables subscribers to check the status of their DSL line and to report problems in real time. A "Service Restoration Callback" application enables a service provider to au...

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Hauptverfasser: Paden, Jonathan, Sams, Bobby, Dent, Paul L, Newman, Scott Andrew, Harris, Jon, Pennington, Jr, Stanford E
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Sprache:eng
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creator Paden, Jonathan
Sams, Bobby
Dent, Paul L
Newman, Scott Andrew
Harris, Jon
Pennington, Jr, Stanford E
description An automated IVR apparatus for notifying entities of customer-specific information. An automated IVR application that enables subscribers to check the status of their DSL line and to report problems in real time. A "Service Restoration Callback" application enables a service provider to automatically contact a customer via telephone when service is restored after an outage. The customer can configure parameters concerning the received callback. An outage detection module checks all available systems for the status of a customer's service on a real-time, customer-by-customer, call-for-call basis.
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title System and method for automatically notifying a customer via phone of service restoration
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