System and method for utilizing confidence levels in automated call routing

A call routing system prompts a caller for information and receives a response from the caller. Based on the caller's response, a confidence value is assigned to the call. The confidence value can be assigned based on the likelihood that the received information is consistent with the prompt an...

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Bibliographische Detailangaben

Hauptverfasser:	Bushey, Robert R, Knott, Benjamin Anthony, Martin, John Mills
Format:	Patent
Sprache:	eng
Online-Zugang:	Volltext bestellen
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