Autonomic relevancy building

A method and system for autonomic relevancy building using information obtained from clients to improve customer support. Upon receiving a client request for product support information, product support information objects representing the requested product support information in an information libr...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Arellanes, Paul Thomas, Burton, Mary Catherine, Halliday-Reynolds, Elizabeth A, Liu, William S, Read, Jason Thomas, Yakesch, Douglas Dwaine
Format:	Patent
Sprache:	eng
Online-Zugang:	Volltext bestellen
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