Web-based call center system with web document annotation

The present invention relates generally to communications systems and, more specifically, to web-based call center systems. A web-based call center and a method for its operation include multiple agent and customer terminals connected to a web server. The agent terminals and the customer terminals i...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Sastry, Chellury R, Lewis, Darrin P, Pizano, Arturo, Wrede, Uwe, Sassin, Michael, Shaffer, Shmuel
Format:	Patent
Sprache:	eng
Online-Zugang:	Volltext bestellen
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