Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center

The present invention in its several aspects presented herein is in the area of telephone communication in the broadest sense; that is, including all multimedia communication aspects of intelligent networks, call-center technology including computer-telephony integration (CTI), and Internet protocol...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Miloslavsky, Alec, Goecke, Jason, Deryugin, Vladimir N, Torba, Dmitry A, Neyman, Igor, Turovsky, Oleg
Format:	Patent
Sprache:	eng
Online-Zugang:	Volltext bestellen
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!