Electronic massage management system

Electronic massage management system

The present invention relates to an electronic message management system and method, and more particularly, to an electronic message storage, tracking, management, and response method and system. An electronic message, or e-mail, management system having a digital computer for accepting e-mail messa...

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Hauptverfasser: Botts, Jennifer M, Musson, Karen L, Stites, Elizabeth M, Weber, Douglas C, Wilson, David A
Format: Patent
Sprache:eng
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creator Botts, Jennifer M
Musson, Karen L
Stites, Elizabeth M
Weber, Douglas C
Wilson, David A
description The present invention relates to an electronic message management system and method, and more particularly, to an electronic message storage, tracking, management, and response method and system. An electronic message, or e-mail, management system having a digital computer for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database; a structured database for storing the received electronic messages in a predetermined format; and an interface for allowing a customer service representative, at a remote computer, to access, and respond to, the electronic messages stored at the database.
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title Electronic massage management system
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