Article comprising a distributed call monitoring, evaluation and routing system and method therefor

Article comprising a distributed call monitoring, evaluation and routing system and method therefor

The present invention relates to telephony. More particularly, in some embodiments, the present invention relates to a system and method for monitoring, evaluating and actively managing telephone-call quality in data-network-based telephony networks. In some embodiments, the present invention provid...

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Hauptverfasser: Evslin, Tom, Hirschman, Edward, Meranchik, Jay, Yu, James
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creator Evslin, Tom
Hirschman, Edward
Meranchik, Jay
Yu, James
description The present invention relates to telephony. More particularly, in some embodiments, the present invention relates to a system and method for monitoring, evaluating and actively managing telephone-call quality in data-network-based telephony networks. In some embodiments, the present invention provides a distributed monitoring, evaluation and routing ("DiMER") system that provides active management of a data-network based telephony networks. Such a system, and data-network-based telephony networks incorporating the same, advantageously route calls to meet call-quality standards and/or cost goals, among other targets. To meet such quality standards, the system periodically obtains call-related data, analyzes the data, and revises call routing, as appropriate, by shifting or reallocating call traffic between available terminating gateways (based on their performance).
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title Article comprising a distributed call monitoring, evaluation and routing system and method therefor
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