Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center

A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or se...

Ausführliche Beschreibung

Bibliographische Detailangaben

Hauptverfasser:	Giacomini, Patrick, Deryugin, Vladimir, Makagon, Petr, Ryabchun, Andriy, Anisimov, Nikolay
Format:	Patent
Sprache:	eng
Online-Zugang:	Volltext bestellen
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