System and method for determining and implementing best practice in a distributed workforce

The present invention provides a system and method for determining, distributing and implementing the best practice for performing a task, and for assessing deviations from that best practice. A feature of the invention involves the identification of qualified reviewers from among workers who perfor...

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Hauptverfasser: Beroutsos, Andreas, Anderson, Thomas, Bradicich, Kevin, Foote, Nathaniel, Harris, Jonathan, Hanessian, Brian, Hope, Quentin, Kanner, Brian, Krawitz, David, Lucas, John, Mendelson, Simon, Pritula, Michael, Rudd, Nicholas, Schmitt, Nancy, Shumway, Ellen, Smith, Laurence, Taubenslag, Nancy, Wilcox, John, Wollschlaeger, Kristina, Joiner, William
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creator Beroutsos, Andreas
Anderson, Thomas
Bradicich, Kevin
Foote, Nathaniel
Harris, Jonathan
Hanessian, Brian
Hope, Quentin
Kanner, Brian
Krawitz, David
Lucas, John
Mendelson, Simon
Pritula, Michael
Rudd, Nicholas
Schmitt, Nancy
Shumway, Ellen
Smith, Laurence
Taubenslag, Nancy
Wilcox, John
Wollschlaeger, Kristina
Joiner, William
description The present invention provides a system and method for determining, distributing and implementing the best practice for performing a task, and for assessing deviations from that best practice. A feature of the invention involves the identification of qualified reviewers from among workers who perform the task, in order to facilitate and expedite assessment of other workers' performance of the task, and to help prompt interest by other workers in learning and implementing the best practice. Other features include rapid identification of best practices, which enables organizations to adapt their best practices as changes occur in the industry and in customer expectations. The systems and methods of the present invention are especially useful in the context of organizations, such as insurance companies, whose workforces may be distributed over a number of offices.
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title System and method for determining and implementing best practice in a distributed workforce
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