Monitoring calls in telephone advice nursing : parents' and telenurses' experiences

Background: Approximately 2 million of the 4.5 million calls made in 2016 to the 1177 healthcare advice line resulted in the telenurse providing self-care advice to the care seeker. In some of these calls, the care seekers were offered the possibility of receiving a monitoring call. In 2016, 275,000...

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Bibliographische Detailangaben

1. Verfasser:	Sandelius, Susanna
Format:	Dissertation
Sprache:	eng
Online-Zugang:	Volltext bestellen
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