Critical factors to improve customer satisfaction and reduce operating costs in large and medium-sized manufacturing companies in Nuevo León and the impact caused by the COVID pandemic

The objective of this document is to determine how transportation, trained personnel, customs procedures, preventive maintenance and inventory reliability impact customer satisfaction and operating costs in large and medium-sized companies in the State of Nuevo Leon, Mexico; Likewise, how they were...

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Veröffentlicht in:	Contaduría, administración administración, 2022-12, Vol.67 (4), p.365-340
Hauptverfasser:	Quiroga Mireles, Jorge Manuel, López Pérez, Jesús Fabián
Format:	Artikel
Sprache:	eng
Schlagworte:	Business, Finance Management
Online-Zugang:	Volltext
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