Mapping Experiences, 2nd Edition

Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems because they're too focused on processes. This updated book shows your team how to use alignment diag...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	James Kalbach
Format:	Buch
Sprache:	eng
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!