Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits

People matter most. Everyone knows that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. No wonder so many fail and how others focused on doing the right thing can remain profitable...

Ausführliche Beschreibung

Bibliographische Detailangaben

1. Verfasser:	Parker, James F
Format:	Buch
Sprache:	eng
Schlagworte:	Airlines Customer relations Customer services Job satisfaction
Online-Zugang:	Volltext
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