Employees’ perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic

The impact of the pandemic is driving the recent upsurge in service automation and the adoption of service robots in the hospitality industry. As service paradigm and customer expectations shift from conventional customized and personalized services towards a digitalized service environment, such cu...

Ausführliche Beschreibung

Bibliographische Detailangaben

Veröffentlicht in:	International journal of hospitality management 2022-10, Vol.107, p.103336-103336, Article 103336
Hauptverfasser:	Parvez, M. Omar, Öztüren, Ali, Cobanoglu, Cihan, Arasli, Huseyin, Eluwole, Kayode K.
Format:	Artikel
Sprache:	eng
Schlagworte:	Hospitality Perception of robots Robot-induce unemployment Service robots Tourism
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!