Measuring the customer satisfaction of public transportation in Tehran during the COVID-19 pandemic using MCDM techniques

•Providing a framework to assess public transportation in Tehran during the COVID-19 pandemic.•Developing a combined MCDM approach based on BWM and fuzzy TOPSIS.•Recognizing the most important criteria for improving the service quality of public transportation.•Providing a precious insight for impro...

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Veröffentlicht in:	Case studies on transport policy 2022-09, Vol.10 (3), p.1520-1530
Hauptverfasser:	Shabani, Amir, Shabani, Alireza, Ahmadinejad, Bahareh, Salmasnia, Ali
Format:	Artikel
Sprache:	eng
Schlagworte:	BWM COVID-19 pandemic Fuzzy TOPSIS MCDM Public transportation system
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