Neighborhood Effects on Missed Appointments in a Large Urban Academic Multispecialty Practice

Background Missed appointments diminish the continuity and quality of care. Objective To determine whether missing scheduled appointments is associated with characteristics of the populations in places where patients reside. Design Retrospective cross-sectional study using data extracted from electr...

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Veröffentlicht in:Journal of general internal medicine : JGIM 2022-03, Vol.37 (4), p.785-792
Hauptverfasser: Chou, Edgar Y., Moore, Kari, Zhao, Yuzhe, Melly, Steven, Payvandi, Lily, Buehler, James W.
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container_issue 4
container_start_page 785
container_title Journal of general internal medicine : JGIM
container_volume 37
creator Chou, Edgar Y.
Moore, Kari
Zhao, Yuzhe
Melly, Steven
Payvandi, Lily
Buehler, James W.
description Background Missed appointments diminish the continuity and quality of care. Objective To determine whether missing scheduled appointments is associated with characteristics of the populations in places where patients reside. Design Retrospective cross-sectional study using data extracted from electronic health records linked to population descriptors for each patient’s census tract of residence. Patients A total of 58,981 patients ≥18 years of age with 275,682 scheduled appointments during 2014–2015 at a multispecialty outpatient practice. Main Measures We used multinomial generalized linear mixed models to examine associations between the outcomes of scheduled appointments (arrived, canceled, or missed) and selected characteristics of the populations in patients’ census tracts of residence (racial/ethnic segregation based on population composition, levels of poverty, violent crime, and perceived safety and social capital), controlling for patients’ age, gender, type of insurance, and type of clinic service. Key Results Overall, 17.5% of appointments were missed. For appointments among patients residing in census tracts in the highest versus lowest quartile for each population metric, adjusted odds ratios (aORs) for missed appointments were 1.27 (CI 1.19, 1.35) for the rate of violent crime, 1.27 (CI 1.20, 1.34) for the proportion Hispanic, 1.19 (CI 1.12, 1.27) for the proportion living in poverty, 1.13 (CI 1.05, 1.20) for the proportion of the census tract population that was Black, and 1.06 (CI 1.01, 1.11 for perceived neighborhood safety. Conclusions Characteristics of the places where patients reside are associated with missing scheduled appointments, including high levels of racial/ethnic segregation, poverty, and violent crime and low levels of perceived neighborhood safety. As such, targeting efforts to improve access for patients living in such neighborhoods will be particularly important to address underlying social determinants of access to health care.
doi_str_mv 10.1007/s11606-021-06935-x
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Objective To determine whether missing scheduled appointments is associated with characteristics of the populations in places where patients reside. Design Retrospective cross-sectional study using data extracted from electronic health records linked to population descriptors for each patient’s census tract of residence. Patients A total of 58,981 patients ≥18 years of age with 275,682 scheduled appointments during 2014–2015 at a multispecialty outpatient practice. Main Measures We used multinomial generalized linear mixed models to examine associations between the outcomes of scheduled appointments (arrived, canceled, or missed) and selected characteristics of the populations in patients’ census tracts of residence (racial/ethnic segregation based on population composition, levels of poverty, violent crime, and perceived safety and social capital), controlling for patients’ age, gender, type of insurance, and type of clinic service. Key Results Overall, 17.5% of appointments were missed. For appointments among patients residing in census tracts in the highest versus lowest quartile for each population metric, adjusted odds ratios (aORs) for missed appointments were 1.27 (CI 1.19, 1.35) for the rate of violent crime, 1.27 (CI 1.20, 1.34) for the proportion Hispanic, 1.19 (CI 1.12, 1.27) for the proportion living in poverty, 1.13 (CI 1.05, 1.20) for the proportion of the census tract population that was Black, and 1.06 (CI 1.01, 1.11 for perceived neighborhood safety. Conclusions Characteristics of the places where patients reside are associated with missing scheduled appointments, including high levels of racial/ethnic segregation, poverty, and violent crime and low levels of perceived neighborhood safety. As such, targeting efforts to improve access for patients living in such neighborhoods will be particularly important to address underlying social determinants of access to health care.</description><identifier>ISSN: 0884-8734</identifier><identifier>EISSN: 1525-1497</identifier><identifier>DOI: 10.1007/s11606-021-06935-x</identifier><identifier>PMID: 34159548</identifier><language>eng</language><publisher>Cham: Springer International Publishing</publisher><subject>Appointments and Schedules ; Census ; Censuses ; Crime ; Cross-Sectional Studies ; Electronic health records ; Electronic medical records ; Ethnicity ; Health care ; Humans ; Internal Medicine ; Medicine ; Medicine &amp; Public Health ; Neighborhoods ; Original Research ; Patients ; Population ; Populations ; Poverty ; Residence Characteristics ; Retrospective Studies ; Safety ; Segregation ; Social Segregation ; Statistical models ; Violence ; Violent crime</subject><ispartof>Journal of general internal medicine : JGIM, 2022-03, Vol.37 (4), p.785-792</ispartof><rights>Society of General Internal Medicine 2021</rights><rights>2021. 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Objective To determine whether missing scheduled appointments is associated with characteristics of the populations in places where patients reside. Design Retrospective cross-sectional study using data extracted from electronic health records linked to population descriptors for each patient’s census tract of residence. Patients A total of 58,981 patients ≥18 years of age with 275,682 scheduled appointments during 2014–2015 at a multispecialty outpatient practice. Main Measures We used multinomial generalized linear mixed models to examine associations between the outcomes of scheduled appointments (arrived, canceled, or missed) and selected characteristics of the populations in patients’ census tracts of residence (racial/ethnic segregation based on population composition, levels of poverty, violent crime, and perceived safety and social capital), controlling for patients’ age, gender, type of insurance, and type of clinic service. Key Results Overall, 17.5% of appointments were missed. For appointments among patients residing in census tracts in the highest versus lowest quartile for each population metric, adjusted odds ratios (aORs) for missed appointments were 1.27 (CI 1.19, 1.35) for the rate of violent crime, 1.27 (CI 1.20, 1.34) for the proportion Hispanic, 1.19 (CI 1.12, 1.27) for the proportion living in poverty, 1.13 (CI 1.05, 1.20) for the proportion of the census tract population that was Black, and 1.06 (CI 1.01, 1.11 for perceived neighborhood safety. Conclusions Characteristics of the places where patients reside are associated with missing scheduled appointments, including high levels of racial/ethnic segregation, poverty, and violent crime and low levels of perceived neighborhood safety. As such, targeting efforts to improve access for patients living in such neighborhoods will be particularly important to address underlying social determinants of access to health care.</description><subject>Appointments and Schedules</subject><subject>Census</subject><subject>Censuses</subject><subject>Crime</subject><subject>Cross-Sectional Studies</subject><subject>Electronic health records</subject><subject>Electronic medical records</subject><subject>Ethnicity</subject><subject>Health care</subject><subject>Humans</subject><subject>Internal Medicine</subject><subject>Medicine</subject><subject>Medicine &amp; Public Health</subject><subject>Neighborhoods</subject><subject>Original Research</subject><subject>Patients</subject><subject>Population</subject><subject>Populations</subject><subject>Poverty</subject><subject>Residence Characteristics</subject><subject>Retrospective Studies</subject><subject>Safety</subject><subject>Segregation</subject><subject>Social Segregation</subject><subject>Statistical models</subject><subject>Violence</subject><subject>Violent crime</subject><issn>0884-8734</issn><issn>1525-1497</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2022</creationdate><recordtype>article</recordtype><sourceid>EIF</sourceid><sourceid>8G5</sourceid><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>AZQEC</sourceid><sourceid>BENPR</sourceid><sourceid>CCPQU</sourceid><sourceid>DWQXO</sourceid><sourceid>GNUQQ</sourceid><sourceid>GUQSH</sourceid><sourceid>M2O</sourceid><recordid>eNp9kUtv1DAUhS0EotOBP8ACWWLDJuD3Y4M0qkpBmgILukSW49zMuEriwU5Q--8xTCmPBZIlW77fPb7HB6FnlLyihOjXhVJFVEMYbYiyXDY3D9CKSiYbKqx-iFbEGNEYzcUJOi3lmhDKGTOP0QkXVFopzAp9-QBxt29T3qfU4fO-hzAXnCZ8GUuBDm8OhxSneYSpXscJe7z1eQf4Krd-wpvgOxhjwJfLMMdygBD9MN_iT9mHOQZ4gh71fijw9G5fo6u355_P3jXbjxfvzzbbJggt5kYx23IQHeeKc1nPoeXK6pYZ3xtrTfAcCGPW1mXaDqol0inSC8KMlmD5Gr056h6WdoQu1GmzH9whx9HnW5d8dH9Xprh3u_TNGUuE0qoKvLwTyOnrAmV2YywBhsFPkJbimBRCKCbrD67Ri3_Q67TkqdpzTHEttVVUV4odqZBTKRn6-2EocT_Sc8f0XE3P_UzP3dSm53_auG_5FVcF-BEotTTtIP9--z-y3wH4QaXi</recordid><startdate>20220301</startdate><enddate>20220301</enddate><creator>Chou, Edgar Y.</creator><creator>Moore, Kari</creator><creator>Zhao, Yuzhe</creator><creator>Melly, Steven</creator><creator>Payvandi, Lily</creator><creator>Buehler, James W.</creator><general>Springer International Publishing</general><general>Springer Nature B.V</general><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>3V.</scope><scope>7QL</scope><scope>7RV</scope><scope>7U9</scope><scope>7X7</scope><scope>7XB</scope><scope>88C</scope><scope>8AO</scope><scope>8FD</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>8G5</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>C1K</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FR3</scope><scope>FYUFA</scope><scope>GHDGH</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>H94</scope><scope>K9.</scope><scope>M0S</scope><scope>M0T</scope><scope>M1P</scope><scope>M2O</scope><scope>M7N</scope><scope>MBDVC</scope><scope>NAPCQ</scope><scope>P64</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>Q9U</scope><scope>RC3</scope><scope>7X8</scope><scope>5PM</scope><orcidid>https://orcid.org/0000-0001-9784-2711</orcidid></search><sort><creationdate>20220301</creationdate><title>Neighborhood Effects on Missed Appointments in a Large Urban Academic Multispecialty Practice</title><author>Chou, Edgar Y. ; 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Objective To determine whether missing scheduled appointments is associated with characteristics of the populations in places where patients reside. Design Retrospective cross-sectional study using data extracted from electronic health records linked to population descriptors for each patient’s census tract of residence. Patients A total of 58,981 patients ≥18 years of age with 275,682 scheduled appointments during 2014–2015 at a multispecialty outpatient practice. Main Measures We used multinomial generalized linear mixed models to examine associations between the outcomes of scheduled appointments (arrived, canceled, or missed) and selected characteristics of the populations in patients’ census tracts of residence (racial/ethnic segregation based on population composition, levels of poverty, violent crime, and perceived safety and social capital), controlling for patients’ age, gender, type of insurance, and type of clinic service. Key Results Overall, 17.5% of appointments were missed. For appointments among patients residing in census tracts in the highest versus lowest quartile for each population metric, adjusted odds ratios (aORs) for missed appointments were 1.27 (CI 1.19, 1.35) for the rate of violent crime, 1.27 (CI 1.20, 1.34) for the proportion Hispanic, 1.19 (CI 1.12, 1.27) for the proportion living in poverty, 1.13 (CI 1.05, 1.20) for the proportion of the census tract population that was Black, and 1.06 (CI 1.01, 1.11 for perceived neighborhood safety. Conclusions Characteristics of the places where patients reside are associated with missing scheduled appointments, including high levels of racial/ethnic segregation, poverty, and violent crime and low levels of perceived neighborhood safety. As such, targeting efforts to improve access for patients living in such neighborhoods will be particularly important to address underlying social determinants of access to health care.</abstract><cop>Cham</cop><pub>Springer International Publishing</pub><pmid>34159548</pmid><doi>10.1007/s11606-021-06935-x</doi><tpages>8</tpages><orcidid>https://orcid.org/0000-0001-9784-2711</orcidid><oa>free_for_read</oa></addata></record>
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subjects Appointments and Schedules
Census
Censuses
Crime
Cross-Sectional Studies
Electronic health records
Electronic medical records
Ethnicity
Health care
Humans
Internal Medicine
Medicine
Medicine & Public Health
Neighborhoods
Original Research
Patients
Population
Populations
Poverty
Residence Characteristics
Retrospective Studies
Safety
Segregation
Social Segregation
Statistical models
Violence
Violent crime
title Neighborhood Effects on Missed Appointments in a Large Urban Academic Multispecialty Practice
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