Impact of COVID-19 Pandemic on Quality of Health Services Provided by Emergency Medical Services and Emergency Departments in the Opinion of Patients: Pilot Study
The aim of this study was to assess the quality of assistance provided by emergency medical service (EMS) and hospital emergency department (ED) staff in the opinion of patients. Simple random sampling was performed to select the responders. A group of 131 people who correctly completed the question...
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| Veröffentlicht in: | International journal of environmental research and public health 2022-01, Vol.19 (3), p.1232 |
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| container_title | International journal of environmental research and public health |
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| creator | Leszczyński, Piotr Konrad Sobolewska, Paulina Muraczyńska, Bożena Gryz, Paulina Kwapisz, Adam |
| description | The aim of this study was to assess the quality of assistance provided by emergency medical service (EMS) and hospital emergency department (ED) staff in the opinion of patients.
Simple random sampling was performed to select the responders. A group of 131 people who correctly completed the questionnaire form was included in the study. The questionnaire was directed only to patients receiving EMS and/or ED assistance during the time period when the pandemic was announced in Poland.
Problems in the ED were reported by 38 people (31.15%), and calling EMS was reported as generating problems by 7 people (16.67%). Dissatisfaction with the help provided in EDs was reported by 33 patients (27.05%), and dissatisfaction with the help by EMS was reported by eight people (19.05%). The assessment of the patient's satisfaction level significantly correlated with the waiting time in the ED (Spearman = 0.217;
= 0.016) as well as with the waiting for EMSs (Spearman = 0.403;
= 0.008).
Patients of the ambulance service and hospital emergency departments during the pandemic positively assessed the actions of medical services, despite significant delays in providing health services. |
| doi_str_mv | 10.3390/ijerph19031232 |
| format | Article |
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Simple random sampling was performed to select the responders. A group of 131 people who correctly completed the questionnaire form was included in the study. The questionnaire was directed only to patients receiving EMS and/or ED assistance during the time period when the pandemic was announced in Poland.
Problems in the ED were reported by 38 people (31.15%), and calling EMS was reported as generating problems by 7 people (16.67%). Dissatisfaction with the help provided in EDs was reported by 33 patients (27.05%), and dissatisfaction with the help by EMS was reported by eight people (19.05%). The assessment of the patient's satisfaction level significantly correlated with the waiting time in the ED (Spearman = 0.217;
= 0.016) as well as with the waiting for EMSs (Spearman = 0.403;
= 0.008).
Patients of the ambulance service and hospital emergency departments during the pandemic positively assessed the actions of medical services, despite significant delays in providing health services.</description><identifier>ISSN: 1660-4601</identifier><identifier>ISSN: 1661-7827</identifier><identifier>EISSN: 1660-4601</identifier><identifier>DOI: 10.3390/ijerph19031232</identifier><identifier>PMID: 35162255</identifier><language>eng</language><publisher>Switzerland: MDPI AG</publisher><subject>Coronaviruses ; COVID-19 ; Emergency medical care ; Emergency Medical Services ; Emergency Service, Hospital ; Emergency services ; Emergency vehicles ; Health services ; Hospitals ; Humans ; Pandemics ; Patient satisfaction ; Patients ; Pilot Projects ; Quality assessment ; Questionnaires ; Random sampling ; SARS-CoV-2 ; Severe acute respiratory syndrome coronavirus 2 ; Statistical sampling ; Stroke</subject><ispartof>International journal of environmental research and public health, 2022-01, Vol.19 (3), p.1232</ispartof><rights>2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.</rights><rights>2022 by the authors. 2022</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c418t-d7f7ace2eb97e91e4606dce429e5318d103b470b7f638d6877ccb46e874072633</citedby><cites>FETCH-LOGICAL-c418t-d7f7ace2eb97e91e4606dce429e5318d103b470b7f638d6877ccb46e874072633</cites><orcidid>0000-0003-4764-9192 ; 0000-0002-3408-3591</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://www.ncbi.nlm.nih.gov/pmc/articles/PMC8835461/pdf/$$EPDF$$P50$$Gpubmedcentral$$Hfree_for_read</linktopdf><linktohtml>$$Uhttps://www.ncbi.nlm.nih.gov/pmc/articles/PMC8835461/$$EHTML$$P50$$Gpubmedcentral$$Hfree_for_read</linktohtml><link.rule.ids>230,314,727,780,784,885,27924,27925,53791,53793</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/35162255$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Leszczyński, Piotr Konrad</creatorcontrib><creatorcontrib>Sobolewska, Paulina</creatorcontrib><creatorcontrib>Muraczyńska, Bożena</creatorcontrib><creatorcontrib>Gryz, Paulina</creatorcontrib><creatorcontrib>Kwapisz, Adam</creatorcontrib><title>Impact of COVID-19 Pandemic on Quality of Health Services Provided by Emergency Medical Services and Emergency Departments in the Opinion of Patients: Pilot Study</title><title>International journal of environmental research and public health</title><addtitle>Int J Environ Res Public Health</addtitle><description>The aim of this study was to assess the quality of assistance provided by emergency medical service (EMS) and hospital emergency department (ED) staff in the opinion of patients.
Simple random sampling was performed to select the responders. A group of 131 people who correctly completed the questionnaire form was included in the study. The questionnaire was directed only to patients receiving EMS and/or ED assistance during the time period when the pandemic was announced in Poland.
Problems in the ED were reported by 38 people (31.15%), and calling EMS was reported as generating problems by 7 people (16.67%). Dissatisfaction with the help provided in EDs was reported by 33 patients (27.05%), and dissatisfaction with the help by EMS was reported by eight people (19.05%). The assessment of the patient's satisfaction level significantly correlated with the waiting time in the ED (Spearman = 0.217;
= 0.016) as well as with the waiting for EMSs (Spearman = 0.403;
= 0.008).
Patients of the ambulance service and hospital emergency departments during the pandemic positively assessed the actions of medical services, despite significant delays in providing health services.</description><subject>Coronaviruses</subject><subject>COVID-19</subject><subject>Emergency medical care</subject><subject>Emergency Medical Services</subject><subject>Emergency Service, Hospital</subject><subject>Emergency services</subject><subject>Emergency vehicles</subject><subject>Health services</subject><subject>Hospitals</subject><subject>Humans</subject><subject>Pandemics</subject><subject>Patient satisfaction</subject><subject>Patients</subject><subject>Pilot Projects</subject><subject>Quality assessment</subject><subject>Questionnaires</subject><subject>Random sampling</subject><subject>SARS-CoV-2</subject><subject>Severe acute respiratory syndrome coronavirus 2</subject><subject>Statistical sampling</subject><subject>Stroke</subject><issn>1660-4601</issn><issn>1661-7827</issn><issn>1660-4601</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2022</creationdate><recordtype>article</recordtype><sourceid>EIF</sourceid><sourceid>ABUWG</sourceid><sourceid>AFKRA</sourceid><sourceid>AZQEC</sourceid><sourceid>BENPR</sourceid><sourceid>CCPQU</sourceid><sourceid>DWQXO</sourceid><recordid>eNpdkUtv1DAUhS0EomVgyxJZYsMmxY_ETlggoelrpKIZVGAbOc5Nx6PEDrYzUv4OvxSPWsqUlS2d7557jw5Cbyk547wiH80O_LilFeGUcfYMnVIhSJYLQp8f_U_QqxB2hPAyF9VLdMILKhgrilP0ezWMSkfsOrxc_1ydZ7TCG2VbGIzGzuJvk-pNnA_6Nag-bvEt-L3REPDGu71pocXNjC8G8Hdg9Yy_Qmu06v9hyexIPodR-TiAjQEbi-MW8Ho01qRVacVGRXOQPuGN6V3Et3Fq59foRaf6AG8e3gX6cXnxfXmd3ayvVssvN5nOaRmzVnZSaWDQVBIqCim3aDXkrIKC07KlhDe5JI3sBC9bUUqpdZMLKGVOJBOcL9Dne99xagZIozZ61dejN4Pyc-2UqZ8q1mzrO7evy5IXuaDJ4MODgXe_JgixHkzQ0PfKgptCzQSrSFokSELf_4fu3ORtinegZMEZS-QCnd1T2rsQPHSPx1BSH-qvn9afBt4dR3jE__bN_wCvIq2J</recordid><startdate>20220122</startdate><enddate>20220122</enddate><creator>Leszczyński, Piotr Konrad</creator><creator>Sobolewska, Paulina</creator><creator>Muraczyńska, Bożena</creator><creator>Gryz, Paulina</creator><creator>Kwapisz, Adam</creator><general>MDPI AG</general><general>MDPI</general><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>3V.</scope><scope>7X7</scope><scope>7XB</scope><scope>88E</scope><scope>8C1</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>CCPQU</scope><scope>COVID</scope><scope>DWQXO</scope><scope>FYUFA</scope><scope>GHDGH</scope><scope>K9.</scope><scope>M0S</scope><scope>M1P</scope><scope>PIMPY</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>7X8</scope><scope>5PM</scope><orcidid>https://orcid.org/0000-0003-4764-9192</orcidid><orcidid>https://orcid.org/0000-0002-3408-3591</orcidid></search><sort><creationdate>20220122</creationdate><title>Impact of COVID-19 Pandemic on Quality of Health Services Provided by Emergency Medical Services and Emergency Departments in the Opinion of Patients: Pilot Study</title><author>Leszczyński, Piotr Konrad ; Sobolewska, Paulina ; Muraczyńska, Bożena ; Gryz, Paulina ; Kwapisz, Adam</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c418t-d7f7ace2eb97e91e4606dce429e5318d103b470b7f638d6877ccb46e874072633</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2022</creationdate><topic>Coronaviruses</topic><topic>COVID-19</topic><topic>Emergency medical care</topic><topic>Emergency Medical Services</topic><topic>Emergency Service, Hospital</topic><topic>Emergency services</topic><topic>Emergency vehicles</topic><topic>Health services</topic><topic>Hospitals</topic><topic>Humans</topic><topic>Pandemics</topic><topic>Patient satisfaction</topic><topic>Patients</topic><topic>Pilot Projects</topic><topic>Quality assessment</topic><topic>Questionnaires</topic><topic>Random sampling</topic><topic>SARS-CoV-2</topic><topic>Severe acute respiratory syndrome coronavirus 2</topic><topic>Statistical sampling</topic><topic>Stroke</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Leszczyński, Piotr Konrad</creatorcontrib><creatorcontrib>Sobolewska, Paulina</creatorcontrib><creatorcontrib>Muraczyńska, Bożena</creatorcontrib><creatorcontrib>Gryz, Paulina</creatorcontrib><creatorcontrib>Kwapisz, Adam</creatorcontrib><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>ProQuest Central (Corporate)</collection><collection>Health & Medical Collection</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>Medical Database (Alumni Edition)</collection><collection>Public Health Database</collection><collection>Hospital Premium Collection</collection><collection>Hospital Premium Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ProQuest Central (Alumni Edition)</collection><collection>ProQuest Central UK/Ireland</collection><collection>ProQuest Central Essentials</collection><collection>Proquest Central</collection><collection>ProQuest One Community College</collection><collection>Coronavirus Research Database</collection><collection>ProQuest Central Korea</collection><collection>Health Research Premium Collection</collection><collection>Health Research Premium Collection (Alumni)</collection><collection>ProQuest Health & Medical Complete (Alumni)</collection><collection>Health & Medical Collection (Alumni Edition)</collection><collection>Medical Database</collection><collection>Publicly Available Content Database</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>MEDLINE - Academic</collection><collection>PubMed Central (Full Participant titles)</collection><jtitle>International journal of environmental research and public health</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Leszczyński, Piotr Konrad</au><au>Sobolewska, Paulina</au><au>Muraczyńska, Bożena</au><au>Gryz, Paulina</au><au>Kwapisz, Adam</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Impact of COVID-19 Pandemic on Quality of Health Services Provided by Emergency Medical Services and Emergency Departments in the Opinion of Patients: Pilot Study</atitle><jtitle>International journal of environmental research and public health</jtitle><addtitle>Int J Environ Res Public Health</addtitle><date>2022-01-22</date><risdate>2022</risdate><volume>19</volume><issue>3</issue><spage>1232</spage><pages>1232-</pages><issn>1660-4601</issn><issn>1661-7827</issn><eissn>1660-4601</eissn><abstract>The aim of this study was to assess the quality of assistance provided by emergency medical service (EMS) and hospital emergency department (ED) staff in the opinion of patients.
Simple random sampling was performed to select the responders. A group of 131 people who correctly completed the questionnaire form was included in the study. The questionnaire was directed only to patients receiving EMS and/or ED assistance during the time period when the pandemic was announced in Poland.
Problems in the ED were reported by 38 people (31.15%), and calling EMS was reported as generating problems by 7 people (16.67%). Dissatisfaction with the help provided in EDs was reported by 33 patients (27.05%), and dissatisfaction with the help by EMS was reported by eight people (19.05%). The assessment of the patient's satisfaction level significantly correlated with the waiting time in the ED (Spearman = 0.217;
= 0.016) as well as with the waiting for EMSs (Spearman = 0.403;
= 0.008).
Patients of the ambulance service and hospital emergency departments during the pandemic positively assessed the actions of medical services, despite significant delays in providing health services.</abstract><cop>Switzerland</cop><pub>MDPI AG</pub><pmid>35162255</pmid><doi>10.3390/ijerph19031232</doi><orcidid>https://orcid.org/0000-0003-4764-9192</orcidid><orcidid>https://orcid.org/0000-0002-3408-3591</orcidid><oa>free_for_read</oa></addata></record> |
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| source | MEDLINE; PubMed Central Open Access; MDPI - Multidisciplinary Digital Publishing Institute; EZB-FREE-00999 freely available EZB journals; PubMed Central; Free Full-Text Journals in Chemistry |
| subjects | Coronaviruses COVID-19 Emergency medical care Emergency Medical Services Emergency Service, Hospital Emergency services Emergency vehicles Health services Hospitals Humans Pandemics Patient satisfaction Patients Pilot Projects Quality assessment Questionnaires Random sampling SARS-CoV-2 Severe acute respiratory syndrome coronavirus 2 Statistical sampling Stroke |
| title | Impact of COVID-19 Pandemic on Quality of Health Services Provided by Emergency Medical Services and Emergency Departments in the Opinion of Patients: Pilot Study |
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