Work-Related Intervention Needs of Medical Assistants and How to Potentially Address Them according to Supervising General Practitioners: A Qualitative Study
Work stress is common among health care professionals and this observation also holds true for general practitioners (GPs) and their medical assistance staff in Germany. Therefore, prior studies have examined the work-related intervention needs of medical assistants (MAs). We sought to explore poten...
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| Veröffentlicht in: | International journal of environmental research and public health 2022-01, Vol.19 (3), p.1359 |
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| container_title | International journal of environmental research and public health |
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| creator | Scharf, Jessica Vu-Eickmann, Patricia Angerer, Peter Müller, Andreas In der Schmitten, Jürgen Loerbroks, Adrian |
| description | Work stress is common among health care professionals and this observation also holds true for general practitioners (GPs) and their medical assistance staff in Germany. Therefore, prior studies have examined the work-related intervention needs of medical assistants (MAs). We sought to explore potential interventions that may help to address these needs according to GPs' views. Between December 2018 and April 2019 GPs were recruited via physician networks and through personal visits in general practices. Information on the nature and prevalence of 20 work-related intervention needs of MAs was presented to GPs. GPs then participated in a qualitative interview to reflect on the MAs' needs. Qualitative content analysis according to Mayring was carried out using MAXQDA. A total of 21 GPs participated and perceived many of the needs as justified. The least understanding was expressed for requests of MA related to occupational aspects that were already known prior to hiring. The responsibility to address needs was often assigned to the German health policy. GPs expressed though that they considered addressing the need for better leadership style as their own responsibility as supervisors. Furthermore, professional training was discussed as one opportunity to raise the recognition and remuneration of MAs. Measures to address the work-related intervention needs of MAs and to thereby improve the working conditions of MAs were discussed with GPs. |
| doi_str_mv | 10.3390/ijerph19031359 |
| format | Article |
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Therefore, prior studies have examined the work-related intervention needs of medical assistants (MAs). We sought to explore potential interventions that may help to address these needs according to GPs' views. Between December 2018 and April 2019 GPs were recruited via physician networks and through personal visits in general practices. Information on the nature and prevalence of 20 work-related intervention needs of MAs was presented to GPs. GPs then participated in a qualitative interview to reflect on the MAs' needs. Qualitative content analysis according to Mayring was carried out using MAXQDA. A total of 21 GPs participated and perceived many of the needs as justified. The least understanding was expressed for requests of MA related to occupational aspects that were already known prior to hiring. The responsibility to address needs was often assigned to the German health policy. GPs expressed though that they considered addressing the need for better leadership style as their own responsibility as supervisors. Furthermore, professional training was discussed as one opportunity to raise the recognition and remuneration of MAs. Measures to address the work-related intervention needs of MAs and to thereby improve the working conditions of MAs were discussed with GPs.</description><identifier>ISSN: 1660-4601</identifier><identifier>ISSN: 1661-7827</identifier><identifier>EISSN: 1660-4601</identifier><identifier>DOI: 10.3390/ijerph19031359</identifier><identifier>PMID: 35162382</identifier><language>eng</language><publisher>Switzerland: MDPI AG</publisher><subject>Allied Health Personnel ; Attitude of Health Personnel ; Content analysis ; Data collection ; General Practice ; General Practitioners ; Health care ; Health policy ; Humans ; Intervention ; Interviews ; Leadership ; Occupational stress ; Patient safety ; Patient satisfaction ; Qualitative analysis ; Qualitative Research ; Quality circles ; Questionnaires ; Sociodemographics ; Stress ; Supervisors ; Wages & salaries ; Working conditions</subject><ispartof>International journal of environmental research and public health, 2022-01, Vol.19 (3), p.1359</ispartof><rights>2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). 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GPs expressed though that they considered addressing the need for better leadership style as their own responsibility as supervisors. Furthermore, professional training was discussed as one opportunity to raise the recognition and remuneration of MAs. 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| subjects | Allied Health Personnel Attitude of Health Personnel Content analysis Data collection General Practice General Practitioners Health care Health policy Humans Intervention Interviews Leadership Occupational stress Patient safety Patient satisfaction Qualitative analysis Qualitative Research Quality circles Questionnaires Sociodemographics Stress Supervisors Wages & salaries Working conditions |
| title | Work-Related Intervention Needs of Medical Assistants and How to Potentially Address Them according to Supervising General Practitioners: A Qualitative Study |
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