Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation: Highlighting three types of NPIs for the airline industry
Without vaccines or pharmaceutical treatments for a viral pandemic, non-pharmaceutical interventions (NPIs) such as washing hands and wearing masks are likely the most effective ways to control infections at airports and on airplanes. Although the aviation market is a major entry point for viruses,...
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| Veröffentlicht in: | Journal of air transport management 2022-05, Vol.100, p.102191-102191, Article 102191 |
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| container_title | Journal of air transport management |
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| creator | Lee, Choong-Ki Jung, Eun-Kyo Kang, Sung-Eun Petrick, James F. Park, Yae-Na |
| description | Without vaccines or pharmaceutical treatments for a viral pandemic, non-pharmaceutical interventions (NPIs) such as washing hands and wearing masks are likely the most effective ways to control infections at airports and on airplanes. Although the aviation market is a major entry point for viruses, little is known about how flight attendants view the risk of COVID-19 and whether they follow individual-organizational-governmental NPI protocols. Guided by protection motivation theory (Rogers, 1975), this study proposed an NPI model tailored specifically to the airline industry and examined how an extended NPI would affect job satisfaction and customer orientation of Korean flight attendants (n = 371). Results revealed that perceptions of COVID-19 are positively related to three types of NPIs, which in turn positively influenced job satisfaction and customer orientation. Given that the examined three types of NPIs had not been paid attention in previous research, the study's proposed conceptual model should better guide the airline industry in protecting its flight attendants with NPI strategies inside and outside aircraft.
•Non-pharmaceutical interventions (NPIs) are the best hygiene strategy for reducing viral transmissions.•Flight attendants who are fearful of and risk-averse to COVID-19 will likely practice NPIs while working on aircraft.•NPI items were classified into three domains: ‘individual NPI’, ‘organizational NPI’, and ‘governmental NPI’.•Perception of COVID-19 was a significant predictor of all three-types of NPI.•NPIs were significantly related to job satisfaction (JS) and NPI indirectly influenced customer orientation via JS. |
| doi_str_mv | 10.1016/j.jairtraman.2022.102191 |
| format | Article |
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•Non-pharmaceutical interventions (NPIs) are the best hygiene strategy for reducing viral transmissions.•Flight attendants who are fearful of and risk-averse to COVID-19 will likely practice NPIs while working on aircraft.•NPI items were classified into three domains: ‘individual NPI’, ‘organizational NPI’, and ‘governmental NPI’.•Perception of COVID-19 was a significant predictor of all three-types of NPI.•NPIs were significantly related to job satisfaction (JS) and NPI indirectly influenced customer orientation via JS.</description><identifier>ISSN: 0969-6997</identifier><identifier>EISSN: 1873-2089</identifier><identifier>DOI: 10.1016/j.jairtraman.2022.102191</identifier><identifier>PMID: 35125687</identifier><language>eng</language><publisher>England: Elsevier Ltd</publisher><subject>Covid-19 ; Customer orientation ; Flight attendants ; Job satisfaction ; Non-pharmaceutical intervention ; Protection motivation theory ; Risk perception</subject><ispartof>Journal of air transport management, 2022-05, Vol.100, p.102191-102191, Article 102191</ispartof><rights>2022 Elsevier Ltd</rights><rights>2022 Elsevier Ltd. All rights reserved.</rights><rights>2022 Elsevier Ltd. All rights reserved. 2022 Elsevier Ltd</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c479t-400d2c3438c0c31a479310afc71839a47762d7b1f8d90f70e6a6d51290239ef93</citedby><cites>FETCH-LOGICAL-c479t-400d2c3438c0c31a479310afc71839a47762d7b1f8d90f70e6a6d51290239ef93</cites><orcidid>0000-0002-3198-7552 ; 0000-0001-6328-1370</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.sciencedirect.com/science/article/pii/S0969699722000126$$EHTML$$P50$$Gelsevier$$H</linktohtml><link.rule.ids>230,314,776,780,881,3537,27901,27902,65306</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/35125687$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Lee, Choong-Ki</creatorcontrib><creatorcontrib>Jung, Eun-Kyo</creatorcontrib><creatorcontrib>Kang, Sung-Eun</creatorcontrib><creatorcontrib>Petrick, James F.</creatorcontrib><creatorcontrib>Park, Yae-Na</creatorcontrib><title>Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation: Highlighting three types of NPIs for the airline industry</title><title>Journal of air transport management</title><addtitle>J Air Transp Manag</addtitle><description>Without vaccines or pharmaceutical treatments for a viral pandemic, non-pharmaceutical interventions (NPIs) such as washing hands and wearing masks are likely the most effective ways to control infections at airports and on airplanes. Although the aviation market is a major entry point for viruses, little is known about how flight attendants view the risk of COVID-19 and whether they follow individual-organizational-governmental NPI protocols. Guided by protection motivation theory (Rogers, 1975), this study proposed an NPI model tailored specifically to the airline industry and examined how an extended NPI would affect job satisfaction and customer orientation of Korean flight attendants (n = 371). Results revealed that perceptions of COVID-19 are positively related to three types of NPIs, which in turn positively influenced job satisfaction and customer orientation. Given that the examined three types of NPIs had not been paid attention in previous research, the study's proposed conceptual model should better guide the airline industry in protecting its flight attendants with NPI strategies inside and outside aircraft.
•Non-pharmaceutical interventions (NPIs) are the best hygiene strategy for reducing viral transmissions.•Flight attendants who are fearful of and risk-averse to COVID-19 will likely practice NPIs while working on aircraft.•NPI items were classified into three domains: ‘individual NPI’, ‘organizational NPI’, and ‘governmental NPI’.•Perception of COVID-19 was a significant predictor of all three-types of NPI.•NPIs were significantly related to job satisfaction (JS) and NPI indirectly influenced customer orientation via JS.</description><subject>Covid-19</subject><subject>Customer orientation</subject><subject>Flight attendants</subject><subject>Job satisfaction</subject><subject>Non-pharmaceutical intervention</subject><subject>Protection motivation theory</subject><subject>Risk perception</subject><issn>0969-6997</issn><issn>1873-2089</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2022</creationdate><recordtype>article</recordtype><recordid>eNqFUU1vEzEQtRCIhsJfQD5y6AZ_JPaaAxINtI1UUQ7A1XK8s4mj3fViO5XyJ_jNzCqlwAlZlvVm3ryZ8SOEcjbnjKu3-_nehVSS690wF0wIDAtu-BMy47WWlWC1eUpmzChTKWP0GXmR854xrplSz8mZXHKxVLWekZ_rfnS-0NjSEZKHsYQ4TGh19339seKGIvz8ZX1B93FDsysht8hH0gV1Q0P9IZfYQ6IxBRiKmzLv6E3Y7jq8JQxbWnYJgJbjCHkSRrFM25gwDhS36MIANAwNCqXjS_KsdV2GVw_vOfl29enr6qa6vbterz7cVn6hTakWjDXCy4WsPfOSOwxKzlzrNa-lQaiVaPSGt3VjWKsZKKca3NkwIQ20Rp6T9yfd8bDpofE4enKdHVPoXTra6IL9NzOEnd3Ge1vXTC5ljQJvHgRS_HGAXGwfsoeucwPEQ7ZC4RGaLTVS6xPVp5hzgvaxDWd2stPu7R877WSnPdmJpa__HvOx8Ld_SLg8EQA_6z5AstmjDx6akMAX28Tw_y6_AO38t6g</recordid><startdate>20220501</startdate><enddate>20220501</enddate><creator>Lee, Choong-Ki</creator><creator>Jung, Eun-Kyo</creator><creator>Kang, Sung-Eun</creator><creator>Petrick, James F.</creator><creator>Park, Yae-Na</creator><general>Elsevier Ltd</general><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7X8</scope><scope>5PM</scope><orcidid>https://orcid.org/0000-0002-3198-7552</orcidid><orcidid>https://orcid.org/0000-0001-6328-1370</orcidid></search><sort><creationdate>20220501</creationdate><title>Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation: Highlighting three types of NPIs for the airline industry</title><author>Lee, Choong-Ki ; Jung, Eun-Kyo ; Kang, Sung-Eun ; Petrick, James F. ; Park, Yae-Na</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c479t-400d2c3438c0c31a479310afc71839a47762d7b1f8d90f70e6a6d51290239ef93</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2022</creationdate><topic>Covid-19</topic><topic>Customer orientation</topic><topic>Flight attendants</topic><topic>Job satisfaction</topic><topic>Non-pharmaceutical intervention</topic><topic>Protection motivation theory</topic><topic>Risk perception</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Lee, Choong-Ki</creatorcontrib><creatorcontrib>Jung, Eun-Kyo</creatorcontrib><creatorcontrib>Kang, Sung-Eun</creatorcontrib><creatorcontrib>Petrick, James F.</creatorcontrib><creatorcontrib>Park, Yae-Na</creatorcontrib><collection>PubMed</collection><collection>CrossRef</collection><collection>MEDLINE - Academic</collection><collection>PubMed Central (Full Participant titles)</collection><jtitle>Journal of air transport management</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Lee, Choong-Ki</au><au>Jung, Eun-Kyo</au><au>Kang, Sung-Eun</au><au>Petrick, James F.</au><au>Park, Yae-Na</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation: Highlighting three types of NPIs for the airline industry</atitle><jtitle>Journal of air transport management</jtitle><addtitle>J Air Transp Manag</addtitle><date>2022-05-01</date><risdate>2022</risdate><volume>100</volume><spage>102191</spage><epage>102191</epage><pages>102191-102191</pages><artnum>102191</artnum><issn>0969-6997</issn><eissn>1873-2089</eissn><abstract>Without vaccines or pharmaceutical treatments for a viral pandemic, non-pharmaceutical interventions (NPIs) such as washing hands and wearing masks are likely the most effective ways to control infections at airports and on airplanes. 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| source | Elsevier ScienceDirect Journals |
| subjects | Covid-19 Customer orientation Flight attendants Job satisfaction Non-pharmaceutical intervention Protection motivation theory Risk perception |
| title | Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation: Highlighting three types of NPIs for the airline industry |
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